Solved lost intenet connection won't ping

Hewlett-packard Sr5310f
March 28, 2014 at 11:47:06
Specs: vista 32, E2140/1g
ping errors to all ip's, but with diagnostic tool for nic card, it communicated just fine. the network interface is on board the motherboard. is this an issue with the motherboard and would an actual nic card solve the problem or a new motherboard?

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✔ Best Answer
March 28, 2014 at 15:14:55
The tcp/ip suggested in the links above might resolve it.

Similarly the winsock routine.

But perhaps if first you run an sfc /scan now routine - it may resolve.

That is one of the first options several discussions on the web seem to suggest as possible first to try. It will restore any screwed up files etc.

However...have you set any restore points that predate the problem? If so back to one of those - and see it resolves the problem?



#1
March 28, 2014 at 11:56:29
What make and model is your router.

Have you tried power cycling the router (switch off, wait about a minute or so, switch on again)?

If no joy try a reset of the router to factory gate state. Typically this is done via wee small hole onthe back, accessed with something like a paper clip. Exactly how to reset your router may depend a little on the make and model - so what is make/model?

Does the problem exist with both wifi and ethernet/cat-5 connection?

Have you tried ping using ethernet connection only, using a known good cable?

message edited by trvlr


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#2
March 28, 2014 at 12:25:22
it won't ping 127.0.0.1 says General failure

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#3
March 28, 2014 at 12:41:20
Is this with both wifi (nic) and cat-5/ethernet (nic); or just one of them?

http://www.vistax64.com/vista-netwo...

May offer a resolution...

Some hits out there suggest a driver problem; some problems with the tcp/ip stack.

This one details tcp/ip reset and other things...

http://www.tek-tips.com/viewthread....

message edited by trvlr


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Related Solutions

#4
March 28, 2014 at 13:23:26
it is a hardwired nic

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#5
March 28, 2014 at 13:29:35
What happens with wifi nic - presuming you have one installed?

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#6
March 28, 2014 at 15:03:47
The PC has only one nic and it's hardwired. It is a Realtek PCIe FE Family Controller chip. Using Realtek's Diagnostic tool, I am able to connect and test with my laptop, both adapters and had no problems. As I've kept playing with this I found one of my kids messed with some of the services, I'm not sure witch one it was but as I compared my laptop services to the PC's, several that should have been automatic and started weren't.
Thanks for your help. Too Many In Here Think They Know What To Do.

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#7
March 28, 2014 at 15:14:55
✔ Best Answer
The tcp/ip suggested in the links above might resolve it.

Similarly the winsock routine.

But perhaps if first you run an sfc /scan now routine - it may resolve.

That is one of the first options several discussions on the web seem to suggest as possible first to try. It will restore any screwed up files etc.

However...have you set any restore points that predate the problem? If so back to one of those - and see it resolves the problem?


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