Lost connection to Internet

January 18, 2009 at 04:46:11
Specs: Windows Vista, 3GHz 3Gb RAM
Hi everyone,

I am having a problem with my Internet
connection. I have 2 computers and an Xbox
connect to the Net via a wireless router, and
in the middle of a game yesterday my Xbox
stated that my connection had been lost.

It turned out that the connection was lost
for all 3 machines, and on my Thomson TG585
router there is no longer a blinking light on
the 'Broadband' part.

Looking online they suggested I should check
microfilters. I did that, with no avail. I
also tried unplugging all connections to the
telephone bar the master socket and connect
the router via that, again with no avail. I
don't think it's such a problem as it was an
out-of-the-blue disconnection.

I can connect to my network, but not from the
network to the Internet. A network test says
that the DSL connection is down. I don't
really know what more I can do about this. I
have contacte+d my ISP and they suggested it
might be a problem with the DSL exchange and
are going to contact engineers to look at it
(been taking their time...)

Can anyone confirm what this actually means,
or if there is anything else or different I
can do to try to restore the connection?

Thanks very much,

Andy


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#1
January 18, 2009 at 06:20:39
I have contacte+d my ISP and they suggested it might be a problem with the DSL exchange and are going to contact engineers to look at it (been taking their time...)


It means the problem is on their end and they're trying to isolate, and fix, the problem so they can get you (and likely many other clients) back up and running.

As to them "taking their time" you have no idea how complex their network is and how much time and effort even a simple problem can take to isolate and fix. Just be patient. They're not just sitting there laughing at you and not doing anything to make you angry.

If it gets to taking too long, you can always look into another provider.


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