Linksys choppy connection

February 21, 2009 at 12:35:22
Specs: Windows XP
About a month ago I started losing my connection from my Linksys Wireless G. The cable company came and checked everything and said I should just reset the router when this happened.

This week, the reset didn't work, so I purchased a new Linksys based on the cable techs recommendation, I am having the same issue. At specific times during the day, the connection is lost.

Cable company said it is not their problem. They have tried blaming linksys in the past when I had issues that were related to their system/wiring issues. Up until now, the service has not had any problem of this nature.

I have had this set up for 3 1/2 years with no issues. The fact that I know the disconnect schedule, tells me there is some kind of data/scheduled run of a program that is causing the issue.

I am running windows XP Pro. Connection goes to a desktop, and 2 laptops. I have the issues no matter which computer is being used or if multiples systems are being used at one time. Modem is a Motorola that deos not seem to be the issue. ISP is able to ping the machine when the router goes out to see it's working.

Please help.


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#1
February 21, 2009 at 17:27:52
Tell us more about the disconnect schedule. Does it happen when an anti virus or other update is running? Have you looked at the event viewer for errors. Have you tried connecting one of the PCs directly to the modem?


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#2
February 21, 2009 at 19:15:44
Yes, I have connected direct to the modem and it works.

I personally am not running anything other than regular work programs and IE during the outages.

They happen around 8 am, 10 am, 2 pm, and 5 pm--usually within 15 minutes of the hour.

I have not seen any errors, the connection just drops. My wireless says it is connected and has a good signal, but I am not receiving any data.


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#3
February 21, 2009 at 19:43:39
Click start, run, type eventvwr.msc and press enter. Look for related errors in the log files there.

Disable Windows updates and anti virus updates.

Are the router and the PCs plugged in to the same outlet or power strip as the modem. I'm thinking of possible brownouts or voltage drop in the house. Do the lights flicker? Is the system on a UPS?

Tighten all coax cable on all splitters, inside and outside, with pliers, not by hand. Were any TVs added in the last month?


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Related Solutions

#4
February 22, 2009 at 06:24:30
No new tv, phone, microwave, etc, neighbors on either side are at least 2 tenths of a mile away.

All connections checked and good. I turned off the firewall while working yesterday and was still disconnected.

This is the error I could find close to the disconnect time:



Details
Product: Windows Operating System
ID: 1003
Source: Dhcp
Version: 5.2
Symbolic Name: EVENT_FAILED_TO_RENEW
Message: Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address %1. The following error occurred:
%2. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.


Version: 5.0
Component: System Event Log
Symbolic Name: EVENT_FAILED_TO_RENEW
Message: Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address %1. The following error occured:
%2. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.


Sorry I do not have the technical sauve to know how to search out more info like this.


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#5
February 22, 2009 at 06:26:43
After the linksys reset, here is the message rec'd:



Details
Product: Windows Operating System
ID: 4201
Source: Tcpip
Version: 5.2
Symbolic Name: EVENT_TCPIP_MEDIA_CONNECT
Message: The system detected that network adapter %2 was connected to the network, and has initiated normal operation over the network adapter.

Explanation
This is a normal event that indicates your network adapter is ready for normal operation.


User Action
No user action is required.




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#6
February 22, 2009 at 16:04:07
If you lose the connection again, I would go with a static IP and static DNS.

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