Laptop can't acquire working IP address wired

March 8, 2011 at 16:53:22
Specs: Windows XP
Hello everyone,


I'm a technician working on an issue with a work laptop. The laptop can connect to the internet using the wifi card. However, it cannot connect to the internet when using the wired connection but it can be pinged from other machines at work. The NIC does not pick up a different IP address even after releasing and renewing the IP address through cmd. I have uninstalled and reinstalled the NIC. The NIC is working because when I set a static IP address the machine can connect to the net. Using DHCP it goes back to that same IP address. I have tried a winsock repair as well with no go, as well as taking the machine off the domain and re-joining it. Anyone see this before? Is there something I can do on my end to get a different IP address through DHCP or do I have to get a Network engineer involved? This is a machine on a corporate LAN.


Thanks


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#1
March 8, 2011 at 17:56:09
When you've configured a static ip address, was this ip the same you get, when it's configured for DHCP?

If not, maybe the ip address is blocked elsewhere.

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#2
March 8, 2011 at 18:11:15
I released then used another PC's DHCP IP address as this machine's static IP and then I was able to connect to the internet. When the IP address causing issues was set as static it was also not working. I believe you are right that this specific IP address has been blocked from connecting to the internet, and the DHCP lease does not end for another 8 days.

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#3
March 8, 2011 at 18:33:50
I suggest, to contact the administrator, to clear up the issue with exactly this ip address.

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Let us know, if the problem is solved !!!


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