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internet trips when walking upstairs

January 25, 2021 at 00:24:41
Specs: Windows 10
My internet trips out when anyone walks upstairs in my house and then goes through the reconnection cycle to successfully re connect. What could cause this?

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#1
January 25, 2021 at 02:14:23
And your connection is????? Ethernet, Wireless, smoke-signal???

"Channeling the spirit of jboy..."


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#2
January 25, 2021 at 03:35:16
my connection is wireless

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#3
January 25, 2021 at 04:34:03
Have you tried rebooting/moving your router/modem?

"Channeling the spirit of jboy..."


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Related Solutions

#4
January 25, 2021 at 05:35:36
As per T-R-A...

To clarify...

Are you saying internet drops out everywhere if someone goes up the stairs, or just that any device being taken upstairs drops out in that location - but that the internet remains elsewhere?

Presuming it only affects device(s) being taken upstairs...

Try rebooting the router, and if practical reposition it.

However I suspect the dead spot is due to the nature of the building in that area; what’s in the walls and just where is the router in relation to the dead spot.

You may benefit from using an plugin Wi-Fi adapter, which may cover the dead spot if placed suitably.

Is there a mains outlet anywhere near that dead spot?

What make and model is your router; and do you know which frequency band you’re running it on?

message edited by trvlr


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#5
January 25, 2021 at 07:57:34
The way Majic worded it sounds like he is sitting at his
computer, connected to the Internet, when wife/kid goes up
the stairs and the connection breaks. Maybe when wife/kid
goes down the stairs, too. Or maybe when wife/kid just walks
around upstairs.

I have never noticed a human body to block Wi-Fi signals in
either band, but it is certainly plausible. However, just blocking
the signal for a moment, even several seconds, shouldn't cause
the connection to be lost. Something else must be going on.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#6
January 25, 2021 at 09:00:49
'tis a little konphusing, unclear, as to what he actually is experiencing. Hopefully - before the site goes read only- he comes back and we can help him resolve it?

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#7
January 25, 2021 at 12:06:12
This is odd, I'm wondering if there is a loose power connection to the router. Have someone walk upstairs while another person watches the router. Do the lights turn off on the router?

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#8
January 26, 2021 at 11:34:39
What's the Wifi signal strength like?

Always pop back and let us know the outcome - thanks


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#9
January 26, 2021 at 13:15:52
it likes unrestricted ares into which to radiate; free from obstructive media in any form...

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#10
January 27, 2021 at 04:07:05
Thanks all for your replies...yes... so far I've: checked all the cables, tried rebooting and moving the router, changing all the filters, disconnecting anything upstairs that is using wifi (alexa, smart plugs, even land line phone and wireless heating control!). It's curious because router has been in same place for years and never a problem! I'm not talking about walking upstairs holding a device, just the act of a person walking upstairs without even a mobile phone on their person!. I've had my wife watch the router as I go and both broadband & internet lights go out as soon as I reach the top of the stairs! wifi signal strength is good.

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#11
January 27, 2021 at 04:14:42
Router is a D-Link Model DSL-3782

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#12
January 27, 2021 at 05:48:41
Internet light would go out when the broadband light goes out, as the former is dependent on the latter.

Broadband is via phone line, or is it via cable?

Does the power light stay “on” on the router the whole time?


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#13
January 27, 2021 at 11:41:49
I know it's a cop out but it might be better to get your internet provider to come and look at it. especially if it's their router.

Always pop back and let us know the outcome - thanks


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#14
January 29, 2021 at 03:56:03
Thanks for your reply: Broadband is via phone line and yes, router power light remains on the whole time.

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#15
January 29, 2021 at 04:41:29
By your reference to the model of the D-Link router/modem, I gather you're in Europe somewhere. If you've had the device for quite some time, it'd be advisable (as Derek noted) to get your internet-provider involved.

"Channeling the spirit of jboy..."


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#16
January 29, 2021 at 06:18:06
Definitely get your service provider involved... Ideally get them to visit - if current COVID permits - or as soon can be? Maybe seek a replacement router from them to test as well?

Who is your service provider?


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#17
January 29, 2021 at 10:33:06
My service provider is Talktalk

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#18
January 29, 2021 at 10:35:35
Thanks T-R-A, I have a few other scenarios to try but will get ISP involved if no joy

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#19
January 29, 2021 at 11:38:07
Based on experiences of a couple of chums . it’s not the most reliable... And their tech support has been seriously lacking in know for one of them.

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