Solved Internet speed is fast but web page loads incredibly slow

August 26, 2015 at 17:37:15
Specs: Windows 7
I have checked my internet speed with a couple different speed tests and they all seem to indicate that I am getting the speed I pay for15-20 mbps download and 2.3 mbps upload. It takes around 35-45 seconds for each page to load and I have tried so many things: cleared cookies and cache, re-set the router, called my provider and they did a test that seemed fine and re-set my modem from their end, disabled fire-wall but not difference, disabled anti-virus and that helped only slightly, ran ccleaner, switched to open DNS. I have a Linksys e2000 router and have tried to adjust the settings. What am I missing here?

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✔ Best Answer
August 27, 2015 at 04:34:03
The problem is on you desktop then.
Have you tried resetting the network on your desktop?
https://support.microsoft.com/en-us...



#1
August 26, 2015 at 18:15:03
Do other Computers/devices have the same problem?

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#2
August 26, 2015 at 19:32:45
My phone and laptop are fine when using the wireless connection but the desktop crawls and it's hardwired through the router.

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#3
August 27, 2015 at 03:57:11
A few other things to note....it's been going on for about 7-8 months and at first I thought it was my Google chrome browser so I switched to Firefox. At first it was loading pages around 15 seconds but didn't take long to get just as slow. I keep the cookies and history cleaned out. So I sorry of ruled out the browser being the problem. But I do wonder why pages that are saved in the cache would still be so slow to load every single time. I also ruled out the modem and router because the other devices seem to be fast. My kindle loads a page in about 6 seconds and it only uses my WiFi connection. I've looked for any programs on my desktop that could be causing interference but don't know what those would be. I think it must be a setting somewhere on the desktop but I'm scratching my head over it.

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Related Solutions

#4
August 27, 2015 at 04:34:03
✔ Best Answer
The problem is on you desktop then.
Have you tried resetting the network on your desktop?
https://support.microsoft.com/en-us...


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#5
August 27, 2015 at 05:50:31
It could be your system is infected with malware, or you have tons of crap loading at startup & running in the background, or your system is simply bogged down with useless internet garbage. Or it could be a combination of the 3.

If you don't regularly run a cleaner, download & install CCleaner. They just released a new update so the 'slim' version isn't available yet. Make sure to pay attention during the installation & don't let any of the bundle software install along with it. (The slim version doesn't have the bundled software).

https://www.piriform.com/ccleaner/b...

Once you have it installed, run the cleaner & the registry scanner & remove everything they find. Then click Tools > Startup & review the list of startup entries. Disable anything that isn't absolutely necessary. Run thru all the tabs (Windows, Internet Explorer, Chrome, etc) & disable as necessary. After that's done, reboot & see if surfing speed has improved.


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#6
August 27, 2015 at 06:47:47
I would bet on malware and/or a virus or trojan myself.

Not that it takes much to reset the TCP/IP stack, but that's not likely the issue if your networking on the LAN is working fine. Which is to say, if you can copy files from one device to your PC on the LAN and it runs properly.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#7
August 27, 2015 at 07:44:39
Okay, I had not yet tried resetting the TCP/IP stack so I just did that. It does not seem to be any faster - maybe slightly. For instance, when I opened Gmail to come back here, I clicked the link in gmail that would bring me to this page and it took a good 20 seconds or longer to open and even then there was a lag when I tried to scroll down the page and another lag when I tried to start typing here. After about 10 more seconds it cleared up.
Also, I tend to keep my computer fairly clean. I regularly do scheduled maintenance but just for the sake of things I ran malwarebytes again, avast anti-virus again, and ccleaner again - it says everything is clean and running fine. I think I will call my cable company again and see if they have any other ideas. I think it's this desktop but I just don't know what else to look for. I feel like it may be something very simple that I am over looking.

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#8
August 27, 2015 at 09:51:20
A shot in the dark ...If its just this desktop, the culprit could be either (1) the temporary internet files has maxed out, (2) or you are running low on disk space.

i_Xp/Vista/W7/W10 User


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#9
August 27, 2015 at 10:27:12
I have determined it has to be the desktop. I disconnected it and connected my dads cpu running windows 10. I hooked it up with same connection of router and modem and its lightening fast. Or seems like lightening to me at 6 sec page load vs. 36 sec. or more. Lol.
Perhaps its just too old and slow processor? Its a 3 year old hp
running windows 7. When I disconnected it was full of dust and I had to vacuum out thoroughly so I wondered if maybe even that could be the problem. Now that its clean I am going to reconnect and check it.

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#10
August 27, 2015 at 13:17:13
As a quick malware check run these three small freebies on it (in the order given):

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Note that these particular programs often find what your Anit-Virus can miss. If they find anything please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks


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#11
August 27, 2015 at 17:19:01
I went ahead and ran the other two junk removal tools listed above. I had already ran malwarebytes and do that on a regular basis. The one program found a coupon printer that it removed and the other deleted some registry keys. It's still slow. I want to just get a new cpu because I am thinking mine may just not be fast enough with processing or maybe my graphics card is not up to snuff or something but I am afraid if I do have some sort of virus or malware that I have missed, I will just end up transferring it to a new one with my files. It seems like I have plenty of disk space but there has to be something keeping this thing from having the speed.

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#12
August 27, 2015 at 18:07:17
The dust build up can definitely contribute to the slow processing factor. If the CPU fan spins maximum all the time it could be overheating that will activate the CPU temperature monitor to slow it down. Check if the CPU cooler block is not clogged with dust.

3 year old computer should not be that slow! Try the free upgrade to Windows 10. It is considerable faster than Win7.


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#13
August 27, 2015 at 18:38:51
Yeah I am thinking of upgrading to Windows 10 but wasn't sure if I should or if it may mess up anything else. But I am ready to try anything at this point.

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#14
August 28, 2015 at 04:45:14
I assume you did the MalwareBytes Trojan check as per my #10. You would have to go through a lengthy process to ensure there is no malware still about. However, from what you have said and done I suspect your problems lie elsewhere.

Have you typed msconfig in the Run box and made sure there is not any unnecessary junk in Startup that is running in the background.

You could also do Ctrl-Alt-Del and see if there is any specific process which is hogging things. If System Idle Process is quite high it is a good thing.

Always pop back and let us know the outcome - thanks


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#15
August 28, 2015 at 06:02:29
I believe this problem is solved! I stumbled upon really but I had an older version of Java installed. When I updated Java and uninstalled the older version, it sped up considerably. I believe this was the problem the whole time but I am not sure how I had such an old version of it because I usually update when I am prompted. Perhaps I had turned off the setting for update notifications by mistake? Anyway, it is back up to par and I wish I had not let the problem go so long before trying to figure it out. Thanks everyone!

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#16
August 28, 2015 at 10:07:42
It seems odd that Java affected Internet speed but let's hope it did the trick and keeps doing so for you. Thanks for the feedback.

Just a passing thought but do you even need Java? Many folk don't but it might be needed for gaming and (less likely) internet banking. It can be disabled in browsers via "Control Panel > Java > Security tab" which will prove/disprove the point. I only need it (offline) for very ancient video capture program,and keep it disabled in browsers because it's another way in for viruses. Some folk just uninstall it because for most things it has been superseded by other features. There's plenty in Google about it.

Always pop back and let us know the outcome - thanks


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