Solved Internet only works in Safe Mode

June 25, 2014 at 06:59:26
Specs: Windows 7
My Internet only works in Safe Mode. It may work for a few moments in normal mode, but not more. I've tried reinstalling the drivers, flushing dns, reseting everything, etc. I did different variations of disabling items in the msconfig. I did use malwarebytes and found a few viruses (thanks, kids), and got rid of them. I don't have Norton. This is an HP laptop with Windows 7. Other computers and devices work fine. I have had trouble at other locations, so it is definitely my laptop.

See More: Internet only works in Safe Mode

Report •

June 25, 2014 at 07:56:31
Hi onetruth,

If you're only able to get connected to the internet in save mode, means that there is in normal mode one or more conflicting program(s).
You don't need Norton, in a Home edition you may want a free antivirus program like Security Essentials from Microsoft.
You need to check with CCleaner what programs are installed on your computer and remove those you don't need/want.
Then perform a registry check.
You also may want to get rid of any malicious software, Microsoft provides in that too.
With Hitman Pro you can also delete all kind of mal or addware.

If you get your internet connection back to work in normal mode, I would suggest to create a limited user account with no password for your work and internetting.
Don't use the admin account to go onto the internet, that way you present your laptop on a silver plate to a hacker.
The admin account is used for admin tasks only, like creating a limited user account.

Assumption is the mother of all f*ck-ups.

Report •

June 25, 2014 at 12:18:07
✔ Best Answer
See if ADWCleaner finds any unwanted toolbars. Use the blue download button top right and Save the file:

Double click the saved file and run the Scan.
If it finds anything please paste the log on here. It is usually safe to run the Clean afterwards, although there are options to keep things.

Always pop back and let us know the outcome - thanks

Report •

June 26, 2014 at 05:42:49
I tried the CCleaner, and it seemed to clean up and fix several things, but the internet would only work for a few seconds. I tried the ADWCleaner, and everything seems to be working now. I did have to change some settings around on the different user accounts to get everything to work properly, but I am up and running. Hopefully it continues. If not, I'll be back. :) Thanks!

Report •

Related Solutions

June 26, 2014 at 07:36:49
I would suggest at this point you try resetting the TCP/IP stack. To reset your TCP/IP stack first open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

netsh int ipv4 reset c:\resetlog.txt

(change ipv4 to ipv6 to reset IPv6 in Windows 7 if you have IPv6 enabled, I highly recommend you disable IPv6 though as it's definitely not needed in your home environment at this time. Just use IPv4 only. In Windows XP, all you need is “ip”)

If you do not want to specify a directory path for the log file, use the following command:

netsh int ipv4 reset resetlog.txt

Then reboot the computer.

If the above doesn't do the trick, go into Device Manager and uninstall the network interface and reboot. If Windows doesn't find the Network interface automatically you'll have to rescan for new devices. Reinstall the NIC and see if it doesn't behave after that.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

Report •

June 26, 2014 at 08:56:53
OK, thanks for the feedback. Once you have run response #4 give it a few days. If you then feel certain all is OK, choose a Best Answer it will mark this thread as solved.

Always pop back and let us know the outcome - thanks

Report •

Ask Question