Internet is SLOW! New router isn't helping?

June 8, 2017 at 15:51:23
Specs: Windows 7, Intel Core i3-4350/3.60GHz
My Internet Speed has been slow. Speed Test was at an average of 5 mbps download. So I just bought a Netgear router, attempting to boost my speed. Saw the same model used on a YouTube video to boost the download speed from 22mbps to 108mbps.

I've hooked up the Netgear router (AC1750) and now when I do a speed test... 7mbps.

What the heck is going on? How do I solve this issue?

I've already updated the firmware.

My modem is a Cisco DPC3825.

EDIT: Going through a variety of different speed tests online and all are giving me different results now. 28mbps, 34mbps, 3mbps (really? 3...!?). Any idea why it's so unbalanced right now?

message edited by Greensky

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June 8, 2017 at 18:48:18
Different speed test with the same server/location?
Looks more like an ISP problem.

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June 8, 2017 at 19:39:36
What internet speed are you paying for?

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June 8, 2017 at 20:19:38
Ahh! Good point! I had to check my plan details. I'm on Shaw Internet 30 - Up To 30 Mbps...

That could explain it.

Though here's one last concern: I tested the speed of the wifi from the new router against my old connection and the old one was faster! I couldn't even play online on the new connection because it was so lag-ridden!

Shouldn't the Netgear router be at least up to par with a standard-issue Cisco modem/router combo?

message edited by Greensky

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June 8, 2017 at 20:30:22
Sometimes the problem is with a minor item like the cable splitter between cable TV and Internet.
Sometimes it is a poor connection to cable, phone line, etc. outside building being effected by weather and not properly sealed.
Often it is on the service connection between your house and their service on the pole or somewhere between your nearest pole and their main system connection.
Contact ISP for help and tell them what your speed tests are like, they may want you to try theirs and let them know the numbers. Often service calls are free if the problem is outside the building. Sometimes you can set a self install kit free from them and swap out components and even swap out their modem for free to see if that helps your speed.

You have to be a little bit crazy to keep you from going insane.

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June 9, 2017 at 04:47:32
Thanks for the advice! It's greatly appreciated! I'll try upgrading my internet package with Shaw. I'm wondering if I'll even need a router in that case or if Shaw will provide me with a new modem/router with enough of a speed boost. Honestly I only ever lag with Rocket League online currently on my PS4. I was hoping for increased download speeds though as well for game updates and installs.

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June 9, 2017 at 05:48:42
Few points:
1) I'm not sure where you live, but in my neck of the woods the ISP speed is the upper cap, not a guarantee. If you're on the 30mbps plan and you upgrade to the, say, 50mbps plan, you're not going to notice a difference if their network can only give you 5mbps.
2) I'm not sure how you're testing your WiFi speeds, but if you're going online to do so, I expect you're more at the mercy of Shaw's network than the router's wireless capabilities.
3) PS4 has terrible download speeds. It's a design flaw.

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