Internet but no internet

Microsoft Windows xp media center editio...
March 3, 2010 at 18:37:06
Specs: Windows XP MCE , X2 6000/4 GB
Have a PC from a customer driving me bonkers. I'd really prefer not to reinstall windows as they have a crap load of software I don't want to spend time reloading.

Anyways...

I can ping any website but no browsers will browse (IE, Firefox, & Chrome)

The computer had a malware infection which has since been cleaned.

Here's what I have covered:

-Malwarebytes full scan - all good
-Hijack this - all clear
-No proxies
-Firewall and antivirus disabled
-Reset winsock
-Resets hosts
-Flushed DNS
-Reset IP stack
-Ran Norton Removal/Cleanup tool (I'm aware that some installations of norton screw up internet connections).... no dice.


I'm really at a loss here. Any ideas??


See More: Internet but no internet

Report •

#1
March 3, 2010 at 18:39:44
Forgot to mention:

Ran lspfix. and it's not a problem with her internet provider, it's doing the same thing at my office which is a completely different ISP.


Report •

#2
March 4, 2010 at 02:04:02
How did you reinstall winsock?? You're talking about nettcpip.inf, or that useless netsh command?

See if you can telnet to a site, from command prompt:
telnet yahoo.com 80

Does it give you a Winsock error or does it connect??

If it connects...your network stack is fine. If not, post the error.


Report •

#3
March 4, 2010 at 09:17:10
I can ping any website but no browsers will browse (IE, Firefox, & Chrome)

This is almost always indicative of a DNS issue.

With the problem computer plugged in on any network with at least one other working client open a command prompt window and do the following command:

ipconfig /all

Now paste the output of both computers so we can have a look.

Just so you know, when on the same network, the only TCP/IP setting that should be different is the actual IP address of the unit. The rest, DNS, Default Gateway, Subnet Mask, should all be the same.


Report •

Related Solutions

#4
March 4, 2010 at 11:59:06
Curt - did you not read the rest of the post?

Ipconfig was identical, except for the IP obviously. DNS was flushed, as well as trying different DNS servers.

fmwap -

I reset winsock first with netsh, then tried winsockfix, and even re-did the winsock keys in the registry manually. No dice with any of them.


As said before, I could ping any website. AV programs and whatnot would connect and even download updates. Just no webpages.

I've seen this issue a hundred times and never come across one where at least one of the resoutions listed above wouldn't fix the problem... hence why I was at a loss and looking for other ideas.

In the meantime, I did a non-destructive system recovery which fixed the problem, but I wanted to avoid that in the first place.


Report •

#5
March 4, 2010 at 12:17:46
Curt - did you not read the rest of the post?

Ipconfig was identical, except for the IP obviously. DNS was flushed, as well as trying different DNS servers.

I did. And, I just reread it. I don't see anywhere in your post where it says you compared the TCP/IP settings of a working PC to the one that isn't. The only thing I see mentioned in your original post is that you flushed DNS on the client PC. Just for the record, if your DNS IP is incorrect, flushing the DNS won't fix it.

Maybe I'm just going blind in my old age and for the life of me can't see it so perhaps you'd be so kind as to copy it from your original post and paste that portion for me in a reply.

Granted I've only been specializing in enterprise level networking the last 5 years of my total 15+ in IT. But in my experience:

I can ping any website but no browsers will browse (IE, Firefox, & Chrome)

Usually means you're not getting DNS resolution.

Since you've done a restore and it's now working it's moot because you can no longer check and the important thing is that it's working.


Report •

Ask Question