Internet but no browser

Microsoft Windows xp home edition w/sp2
October 7, 2009 at 09:14:53
Specs: Windows XP
I have a valid wired or wireless internet
connection. I've contacted my isp and they
said everything was good on their end and it
showed that I was connected to their network.
I cannot ping google. I've reset winsock,
uninstalled norton using norton removal from
their website, i've tried using opendns. I've tried
various microsoft updates that have supposedly fixed others problems, i've ran
multiple virus scans and they all are come
back clean. Any suggestions would be helpful.
I've used ie8, google chrome, opera, safari,
firefox, and netscape browsers. any
suggestions recommendations would be
helpful. i can post ipconfig/all log is that helps
out at all.

See More: Internet but no browser

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#1
October 7, 2009 at 09:26:34
You have to figure out where the problem is to fix it. First we need to know if your computer is on the same subnet as the Modem/Router. You can do this by doing an IPCONFIG at the command prompt. Take note of the IP Address and the Default Gateway. Find out from either the manual or tech support what the default IP Address of your router is and make sure it matches that of your Default Gateway. If every thing looks good then PING the routers IP address. IF it pings ok then the problem is in the routers configuration.

I have a feeling that it is going to fail some where in these steps. Please post your IPCONFIG results if it does.


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#2
October 8, 2009 at 04:21:22
nothing changed. there is another computer on the router and
it works fine.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David Johnson>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : David
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network Connecti
on
Physical Address. . . . . . . . . : 00-12-3F-B2-6E-9A

Ethernet adapter Wireless Network Connection 17:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Linksys WUSB100
RangePlus Wireless U
SB Adapter #6
Physical Address. . . . . . . . . : 00-1E-E5-D9-C2-61
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Sunday, October 04,
2009 11:29:26 AM

Lease Expires . . . . . . . . . . : Monday, January 18,
2038 10:14:07 PM


C:\Documents and Settings\David Johnson>PING 192.168.2.2

Pinging 192.168.2.2 with 32 bytes of data:

Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128
Reply from 192.168.2.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\David Johnson>Ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=784ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 784ms, Average = 196ms

C:\Documents and Settings\David Johnson>Ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Documents and Settings\David Johnson>Ping
74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\David Johnson>Ping yahoo.com
Ping request could not find host yahoo.com. Please check
the name and try again.


C:\Documents and Settings\David Johnson>


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#3
October 8, 2009 at 06:29:11
Sorry to butt in, but have you tested your DNS? use nslookup from the dos prompt and see if you get a IP address i.e. "nslookup www.yahoo.com". Also try and ping a IP outside the router (ping 196.25.1.11) and if you get a reply your DNS server is in error and I suggest trying to use another one. If you get a IP address from the nslookup, try using tracert to see how far the ping is going.

P.S. you can try and nslookup using the IP I gave you, it's a public DNS server... i.e. "nslookup www.yahoo.com 196.25.1.11"


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Related Solutions

#4
October 8, 2009 at 07:43:08
Ok, its probably not a DNS issue because you can not even ping the IP address which doe not use the DNS. You computer is talking to your router which is good but there is something wrong on your WAN port of your router. It is either configured with a Static IP and needs to be switch to Dynamic or you don't have the connection from your Modem going into the WAN port but probably one of the LAN ports. Double check you wires and go into the configuration of your Router and double check the configuration of the WAN port.

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#5
October 8, 2009 at 08:57:50
Ok. I'll check that stuff when I can. But I just wanted to be clear
that I can put the ip address of a website in my browser and the
page will come up. I did this for yahoo and it came up, but not all
the graphics on the page did, and I could not click on any links
from the page. also, there is another computer using the same
router for wireless. didn't know if that changes anthing. but i will
check the router and wan port config. also, dont know if this has
anything to do with it but my cd/dvd drive is not showing up. I
checked the cables and everything is fine there.

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#6
October 8, 2009 at 09:28:05
Yes but that is what is called a Cached Page. The pages you have visited when you where connected are downloaded to your C: drive and they will load what ever is still on your C: drive and not any thing from the web. This is why we have you do a ping test because it will tell us for sure if you are having a DNS issue or a connection issue. That being said, when you pinged 74.125.45.100 and all packets where lost then you bypassed the DNS (Which just only converts Yahoo.com to 74.125.45.100) and tried to connect directly. This is how I know it is not a DNS issue.

Ok so the problem is you have no connection to the internet. Chances are your Router is not connected properly or not configured properly but if you do not susspect the router then hook your computer to the modem and do a ping test if you are still getting packet loss when pinging 74.125.45.100 then the problem is in the modem or with your ISP. If you do not get any packet loss then the problem is with your router.

Trouble Shooting 101


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