Internet browsers has suddenly stopped working wirelessly

January 26, 2015 at 08:03:13
Specs: Windows 8.1
Both Internet Explorer and Google Chrome won't connect to the internet even though the laptop is connected wirelessly to my BT Infinity router.
It was working OK a couple of days ago.
All other internet devices in the house are working fine.

Laptop is a Compaq less than 12 months old.


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#1
January 26, 2015 at 09:32:43
Go to your desktop (not the start screen with the large blocks on it) and right click your connection icon at the bottom near the clock. Select "Troubleshoot problems" and see if Windows can fix it.

If not see if you have the latest Win 8.1 drivers for your Wifi device - there were problems with Wifi drivers when Win 8.1 came along.

Always pop back and let us know the outcome - thanks


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