IE not working after removing AV System PRO

Hewlett-packard / Compaq presario cq60 note...
December 10, 2009 at 14:52:41
Specs: Microsoft Windows Vista Home Premium, 2 GHz / 1789 MB
I recently acquired a strand of the Antivirus System PRO virus, and after removing it manually, (it was different than all the types I had found on the internet forums. I had to go into safe mode, run spyware doctor and remove the infected registry keys myself) I have continued to have problems. I can use firefox perfectly fine, but the problem lies in the fact that I cannot use IE, Opera, Safari, etc. I have tried many browsers and all that works is Firefox. Msn will not load either, while other applications, such as Skype do load.

When I try to open IE and go to google, It gives me a message saying,

"Internet Explorer cannot display the web page" and Below it it says "What you can try.. Diagnose connection problems" and if I click that, it comes up with a box and it says, "The configured proxy server is not responding". Its not very helpful on how to change the proxy, but I looked at the settings for the proxy and they are all set to the same as on my Firefox, which is set to my local connection with my router.

I have also tried changing my ip through the cmd typing ipconfig /release and then ipconfig /renew, but also didn't work.

So I'm open to trying any suggestions and if nothing works, I'll resort to reformatting as even though its not a major inconvenience, I wwould really prefer if I could get them to work.

Thanks in advance.


See More: IE not working after removing AV System PRO

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#1
December 10, 2009 at 16:27:29
Download, update & run anti malware from malwarebytes.org

How do you know when a politician is lying? His mouth is moving.


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#2
December 10, 2009 at 20:07:51
Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 6.0.6002 Service Pack 2

12/10/2009 11:10:11 PM
mbam-log-2009-12-10 (23-10-11).txt

Scan type: Full Scan (C:\|)
Objects scanned: 354442
Time elapsed: 2 hour(s), 50 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


:/ what now?


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#3
December 11, 2009 at 07:22:01
That's pretty good. What version of IE is it?

How do you know when a politician is lying? His mouth is moving.


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Related Solutions

#4
December 11, 2009 at 14:09:51
I just currently reinstalled IE 8. I had 7 and it wasn't working so I reinstalled with IE 8 and still no luck.

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#5
December 11, 2009 at 14:13:52
I hate to tell you this, but I've helped 2 people recently with strains of this virus, and in both cases, cleaning the virus caused IE to melt down. In both cases, I had to re-install the OS from scratch.

Good luck.


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#6
December 11, 2009 at 17:00:13
I wonder if you could export the keys in the registry that hold IE settings in a .reg file, from a working PC, then import them to the infected PC.

How do you know when a politician is lying? His mouth is moving.


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#7
December 12, 2009 at 10:32:45
If someone would be willing to send them to me I would try it. If not I'll follow through with an re-install of my OS.

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#8
December 12, 2009 at 12:50:46
Tell us how your system was sent to you. Did factory install the OS or did you buy a disk and install it?

Playing to the angels
Les Paul (1915-2009)


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#9
December 12, 2009 at 17:08:58
It was factory installed on my laptop when I received it.

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#10
December 12, 2009 at 17:31:48
use "system restore" tool to go back and then try to import (backup) your "registry", scan it again, if you are still have a problem export "registry".

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#11
December 13, 2009 at 03:59:08
I'm not quite sure what you are asking me to do.. Could you please clarify with a little more direction?

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#12
December 13, 2009 at 06:50:10
Maybe the Winsock catalog is corrupted, suggest you to reset Winsock catalog and test again.

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#13
December 13, 2009 at 11:20:00
I reset it, but still nothing unfortunately.

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#14
December 14, 2009 at 07:45:57
Ok, how about uninstall network card driver and reinstall it again? You can try if you have not tried it.

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#15
December 14, 2009 at 09:51:05
I am having the same exact problem as shadow06031992. What is happening is IE 7.0 will not bring up websites- as if there is no network card installed. Firefox and other browsers work but I access a certain website that only work in IE. Here's what I've done do far ion chronological order:
1) Installed IE 8 over v.7. Still no internet access through IE
2) System Restored to a point of a week ago. IE would start but then immediately shut itself down. It did however, look as if it might have been accessing my default website. Possibly due to IE 8 not being installed a week ago and settings not being compatible.
3) Restored back to settings from today. Still no web access on IE.
The virus in question was contracted from a rogue ad on facebook. Its the one where a yellow pop up shows up in the lower right corner of the screen telling you that you have a virus and asking if you want to download anti-virus software. Clicked the 'X' box to close the bubble not thinking about what the box read and the app immediately started to run. From here I shut down the computer (with off button- not windows shut down sequence) but upon reboot the 'anti-virus' virus was running and constantly giving me pop ups telling me about different web attacks happening live on my computer. I disconnected my router and ran my ESET NOD32 (Smart Security Suite) but this didn't catch the virus. To disable the chaos, I booted in safe mode, disabled some things in the boot sequence in msconfig that I was unfamiliar with and that seemed to cease what I could see as virus activity upon the next reboot. The only noticable casualty is my IE. Any suggestions?

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#16
December 14, 2009 at 16:19:44
Have either of you with the IE problem looked at the event viewer for error messages?

How do you know when a politician is lying? His mouth is moving.


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#17
December 15, 2009 at 06:03:37
Yes, there are none... Also forgot one important detail... IE works fine when i disconnect my wifi router (my router is essential for many home appliances so permanently disconnecting is not an option) but all my other programs work fine with it.

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#18
December 15, 2009 at 06:49:23
Wait a minute. How many routers do you have running at the same time?

How do you know when a politician is lying? His mouth is moving.


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#19
December 30, 2009 at 06:46:03
I am fighting the same problem. I have not found the full solution yet, but I can offer a couple of workarounds.

First, in killing the original AntiVirus Pro virus/scareware, I found that the easiest thing to do was to start the task manager early. It appears that the AVPro takes a few seconds to start. If I start the task manager immediately after booting, before AVPro starts, then the task manager works as normal. I could then use it to kill the process tree that was running AVPro, then I could go ahead and run whatever I wanted without interference.

For me that was Malware Anti Bytes, which removed AVPro (but killed my internet browsing - Chrome and IE8). The rest of my internet runs fine - email client, for example.

To use a browser on the same computer, I needed only to create a new user. Whatever default internet settings show up with a new user still work. I have been hunting through all of the windows settings for internet connection, hoping to stumble across the right ones, but no luck so far. Also no luck with winsock reset, or with resetting the TCP/IP stack.

Maybe the above will provide a clue to someone? I am hoping...

sh


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#20
December 30, 2009 at 06:53:48

Update: another search hit for this problem gave me the following. This has worked for me.

I have just had the same issue with antivirus sys removal also. I read on another forum you should open your IE, goto Tools>Internet Options>Connections>Lan Settings and uncheck "Use a proxy server for your LAN".

Hoping it works for you too.

sh


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#21
January 20, 2010 at 07:08:58
SOLUTION:

Open internet explorer>Tools>Internet Options>Advanced
Tab>Reset

Restart internet explorer and problem should be resolved.


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