I think my internet was dissconnected to make sale by ATT.

Self build / HOME MADE
February 29, 2020 at 20:00:07
Specs: Windows 10 and Ubuntu 18.04, 32 gigs
I think I may have been tag teamed by ATT to sell me their stupid U-Verse TV package. I already have U-Verse internet but not the stupid TV package. I can not prove it but I think my U-Verse internet may have been purposely disconnected so they could tag team me and come out and repair it, to be also tagged by that repairman to another friend of his to sell the stupid TV package. I suspect this because ATT has been hammering us, by phone, to buy that stupid TV package. I stream everything and I am tired of what they will go through to try to sell something that I do not want or will ever get. Do I have any rights in this? I can not prove they disconnected me but I suspect that was a way to get this second party person in my door. Is there any sort of consumer affairs group I can turn to to get ATT off our backs and turn them in? Thank you for your time.

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#1
February 29, 2020 at 22:00:48
Have you called them and asked why your Internet has been disconnected?

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#2
March 1, 2020 at 05:55:46
While all providers of cable+internet are suffering from loss of revenue from cord-cutting, it's unlikely that they disconnected you on purpose to force you into a bigger package. I myself am slowly getting away from ATT, and their euphemistically-called "U-verse" package (which for me includes internet-speed of about 2MB). As THX 1138 says, call them and report your outage. To speak with someone on "this side of the pond", immediately ask for the customer-retention department...that way there's nothing "lost in translation"...

"Channeling the spirit of jboy..."

message edited by T-R-A


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#3
March 1, 2020 at 06:20:51
You provided very little info other than a paranoid rant. How about explaining exactly what happens when you try to go online. What did you do to troubleshoot the problem? Who owns the internet modem/router - was it provided by ATT or did you buy your own?

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#4
March 1, 2020 at 08:17:38
When I went to The Electric Company to have service
started at my new address, the customer relations person
asked me for my old address. After she finished typing it
into her computer, I asked her why she wanted my old
address. I couldn't think of any reason they needed that
info. She said it was so they could stop service there.

After I informed her that I didn't want service stopped at
my old address because the house belongs to someone
else who still lives there and is paying for the utilities, she
complained that I should have told her!

-- Jeff, in Minneapolis



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#5
March 1, 2020 at 16:21:00
The customer retention department is what you want though the customer service should be able to evaluate your connection remotely to see if there are any issues in their lines before your home. If they need to service their own lines at the pole or pole to your building then you do not need a service call and they cannot charge you to fix it plus they really do not need to enter your home.
If you call their retention department then get competing pricing from other ISP's in your area first so you can negotiate a price reduction at the same time to keep their service. Or just go with someone else and insist on free installation.

You have to be a little bit crazy to keep you from going insane.


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