I have problem to connect internet after I turn the modem of

Fingers August 25, 2017 at 22:02:50

Is this a model/router combo unit? If not then briefly shut down your router as well. Please note that after turning the unit back on it will take a couple of minutes for it to completely come online and negotiate a new public IP address with your ISP, Wifi parts may take even longer to come up fully. You have to be a little bit crazy to keep you from going insane.

Model no. RG-DLINK-DIR850L For this router have to light one is green the other one is orange I tried to switch off and turn it on but still the color same and no connection on our mobile phone

sluc August 25, 2017 at 23:45:32

You turn off the modem you said. I assume the modem is from your ISP? Did you turn off the router also? If not power cycle the router as well. If you connect to the modem directly with LAN cable, do you have any problems?

riider August 26, 2017 at 06:10:46

The DLINK-DIR850L is a wireless router, not a modem. If the router is working, your devices should be able to connect to it but there will be no internet connectivity if the modem isn't working. You will then have to determine if the modem has a problem or your ISP has a problem.

trvlr August 26, 2017 at 06:39:02

One rather obvious question - did the it ever work; were you able to connect to the internet until very recently?