I have internet but I cannot access certain pages.

April 19, 2019 at 23:48:27
Specs: Windows 8
Ok I will try to be concise yet thorough...

I have an internet connection yet I cannot access certain pages such as to sign up/forgot password for Outlook.com and I cannot connect to Xbox Live on my Xbox one. I have isolated the issue to my home network as I can access these services on my iphone on cellular data but NOT when connected to my home wifi. I DO have access to my router's settings page. I do NOT have an access point or gateway. The internet comes into the house via a cable that plugs directly into the router. It is a NetGear R7000. I have never had this issue and I have had the same internet/hardware for years. This issue started a day or two ago. It started with slow/unstable internet connections due to weather interference and now it appears fully up and running (can access any known site besides the aforementioned.) I have attempted to access the outlook problem site from multiple devices all with the same result. I have also done all basic trouble shooting (unplugging router, internal reboot via access page, used different browsers, cleaned my caches and reset all known network settings on my devices,) I do not want to start mucking around with my DNS and MAC address settings as I am capable of changing them but do not understand their purpose. I have confirmed that all the services are up and running on the provider end and there are no antivirus/malware issues nor does my ISP block these sites. It appears to simply be an issue confined to my network. I have done some extensive forum searching but all the answers seem to gravitate toward specific issues that do not fit my description.

TL:DR I can access 99% of the internet but I need to get that last 1% - have done basic troubleshooting and need some advice on advanced trouble shooting for getting one webpage and my xbox live back up and running. Issue is only 1-2 days old.


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#1
April 20, 2019 at 00:24:31
What browser?
Have you tried different browsers?
What antivirus?

message edited by Johnw


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#2
April 20, 2019 at 05:18:06
Have you ever updated the router's firmware?
https://www.netgear.com/support/pro...

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#3
April 20, 2019 at 05:32:00
And per chance do you have "any" add blocking or pop up blocking add-ins running?

I'm inclined to suspect that the pages you cannot access may not be fully configured/tweaked for a specific browser... Safari isn't always included in web-page design/settings as well as it might be...

Similarly check the browser settings for proxies... The default of most (at least in my experience) is no proxies used - unless you elect to. Occasionally I find that Safari (I' run mostly Mac systems these days) has suddenly had a couple of proxy settings enabled and this disables access to several - if not all - websites. I clear proxy settings and all is well again.


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#4
April 20, 2019 at 08:39:08
The issue persists regardless of using chrome, firefox, or safari. I also disabled the firewalls and antivirus

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#5
April 20, 2019 at 08:41:45
As an update I have ensured there are no "ad block" programs that are affecting me. I have also tried using proxy services and VPNs and this does not fix the issue. My router is up to date with the latest firmware and I did a hard reset on the back of the router which only made more work as I now have to reconnect multiple devices for a family of six *sigh*

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#6
April 20, 2019 at 09:11:12
A further update, I attempted to reach a virtual agent on the Xbox support website and I cannot connect to the agent. It seems to only affect Microsoft services specifically. I attempted to access services like Netflix which does not work on my Xbox but works on my iPhone and PS4 which DOES connect to PlayStation services and multiplayer. This issue appears to be some sort of issue with connecting to Microsoft services on my network specifically. The service shows as up and running nationally but i think this is a local conflict between my rural ISP (who is away for the Easter long weekend) and Microsoft. I noticed other users in my area are allegedly experiencing issues as well using https://downdetector.ca/status/xbox... (not sure how accurate this site is). I am going to stop troubleshooting at this point and wait a few days to see if the services come back up for me specifically. In the mean time I guess I will have to use my Playstation lol. I fear this is not an issue that I can rectify from my end.

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#7
April 20, 2019 at 16:13:06
I does sound like your ISP issue but you can look into your router to see if any sites are listed as blocked.

You have to be a little bit crazy to keep you from going insane.


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#8
April 21, 2019 at 05:09:21
DNS issues are not unknown at the isp end of the system. Occasionally they seem to be cleared in a few days (on the ball routine server maintenance), but sometimes they require a phone call to the tech support to encourage them to look into and resolve the issues at their end.

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#9
April 21, 2019 at 19:25:30
"The internet comes into my house via a cable ..." Is this a shared setup with neighbors? The Ethernet cable is coming from a modem somewhere.
Check with your ISP if any changes/issues with your connection

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#10
September 17, 2019 at 05:55:38
Some issues in your browser.
Which browser you used?
Internet connection problem through server

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#11
September 17, 2019 at 20:44:21
Please note that this post is from April and the OP has not been back since.

You have to be a little bit crazy to keep you from going insane.


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#12
November 30, 2019 at 02:02:04
Thank you all for you responses. They are really helpful. You may also refer router guide to get some more information on this.

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