I have a wireless connection, but no internet

September 2, 2010 at 18:05:56
Specs: Windows XP, Dell Vostro 1500
I can access the router via a ping test, but Firefox and IE will NOT connect/show pages. I can still print to my network printer (via wireless). The other computers on the network are able to access the web without issue, so I don't think it's the router. I can not ping websites (via IP or name) through the command prompt, but I can ping all other machines hooked up to the router.

My laptop was previously able to access the web. I have the IP configured to Auto. My Windows firewall is disabled.


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#1
September 2, 2010 at 18:59:49
Open a commandprompt and enter the command ipconfig /all
Paste the outcome so we can see what's going on.

Goin' Fishin' (Some day)


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#2
September 2, 2010 at 19:45:56
Thanks for the reply - here is the result from the ipconfig/all command:

Windows IP Configuration
Host Name . . . . . . . . . . . . : DGN710G1
Primary Dns Suffix . . . . . . . : MSHOME
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : MSHOME
gateway.2wire.net


Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-1D-09-D2-34-30


Ethernet adapter Wireless Network Connection 5:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Dell Wireless 1490 Dual Band WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1F-3A-A4-AF-3E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.25
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::21f:3aff:fea4:af3e%7
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : September 2, 2010 9:55:05 PM
Lease Expires . . . . . . . . . . : September 5, 2010 9:55:05 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%6
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : C0-A8-02-19
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.2.25%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled


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#3
September 3, 2010 at 04:27:29
Thanks for that. I only have limited knowledge but when comparing your results to those of my own systems, there are entries that differ.
Your results :
Windows IP Configuration
Host Name . . . . . . . . . . . . : DGN710G1
Primary Dns Suffix . . . . . . . : MSHOME
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : MSHOME

In my systems the primary DNS Suffix is blank, Node Type is unknown and the DNS Suffix search list is optusnet.com.au which is the name of my ISP.

It appears that your system is defaulting to your workgroup name so this may have something to do with the reason you are unable to resolve any DNS requests.

I hope that someone with a bit more knowledge on the subject will jump in here and advise you what you can do to correct the situation.

Goin' Fishin' (Some day)


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Related Solutions

#4
September 3, 2010 at 20:56:56
Probably it's DNS server resolving problem if you are able to ping the Internet IP ( 209.191.122.70, 74.125.53.147, etc) but not the domain name. If this is the case, you can configure following free DNS servers provided by OpenDNS and test again.

208.67.222.222
208.67.220.220

If you could not ping the Internet IP, probably you should check any firewall blocking problem on computer and wireless router.

Hope this helps.


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#5
September 4, 2010 at 07:32:37
Thanks for the help, but I am still unable to view pages. I was able to successfully ping bell.ca (my ISP) as well as a few different IPs for various sites, like Youtube, MySpace and google. I set my dns as suggested, but the browsers still will not dsiplay pages.

I used DropBox to post files to a shared folder, and those files were successfully linked to the web so stuff is getting through. I just can't see it via the browser.

Any other suggestions?


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#6
September 4, 2010 at 10:40:39
Ok, probably you should check the web browser settings again, try to find out any misconfiguration.

If not, advise you to download and install other web browsers (Mozilla Firefox, Opera, Google Chrome, etc), after that test again.

Hope this helps.


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