Solved I have a Red X on my Network symbol next to my time and date

Gigabyte Gigabyte ga-z77x-d3h & intel co...
February 6, 2015 at 11:44:05
Specs: Windows 7, Intel Core I5 3.3
I am running Windows 7. I have a Red X on my network symbol next to the time on task bar and it has been there since my U-verse Network Provider change out my Gateway/Modem for a newer one. At that time he told me that I should not use Outlook for my email client but to use the web based ATT.com. It is way too slow and I need to reconnect. I also have a wireless connection to my daughters computer in the next room. When I cursor over the network symbol it states Not connected. No connections available. What is my first step to fixing this mess?

See More: I have a Red X on my Network symbol next to my time and date

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✔ Best Answer
February 10, 2015 at 07:53:32
You are doing a fantastic job Loren. What is puzzling and making this somewhat difficult, is you have multiple things not really right there. Normally, swapping out the old router for another is pretty simple, and the only time I had an issue, I had similar issues to you and it was the driver, but computers can be fun! Let's forget the wifi idea for the time, you are in fact connected by ethernet cable. Lets have some fun.

In Win 7, click start, and type cmd into search box, it will bring up the command prompt, so select cmd and black box should open with blinking cursor type ipconfig hit enter
Hang loose a bunch stuff should show up. These are the devices on the computer which are capable of getting an IP address. So you may or may not have to scroll up. But here is where it will show your connection being used. It is likely going to be under the Realtek ethernet adapter, but what we are looking for is the one which has an IP 192.168.1.100 (yours may be different)
A subnet mask of 255.255.255.0 (again yours may differ)
Default Gateway : 192.168.1 (may differ)
and I dont't care about the rest, find those and tell me what network adapter it is associated to.......I think we may try updating the realtek driver. Another possibility is that you "could" have a static IP address associated with the old router or 3 you have something really wonky going on.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox



#1
February 6, 2015 at 11:57:14
What you describe doesn't sound like a mess at all.
First thing to determine is what interface this is; wired or wireless.

If the wireless to daughters pc it just means her computer is not on hence no wifi connection.

Using web based mail means you have less risk of getting infected via email. Slow access would be something you would take up with AT$T tech support.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#2
February 6, 2015 at 12:18:07
Thanks Wanderer for the quick reply. I am connected to the Gateway with Cat 5 so I assume I am wired to the computer. I am probably slow because I am not willing to spend what AT&T wants for a fast connection. I prefer to use Outlook because my Contacts, etc are also in Outlook. What do you suggest I try to eliminate the Red X? TIA Loren Sr.

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#3
February 6, 2015 at 13:10:35
can you see your network? Have you entered the new pass key?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
February 6, 2015 at 13:26:06
Thanks Derek, When I try to set up a network in Windows 7, no wireless router or access point shows in the dialog box. The network symbol next to the date and time states “Not Connected – No connections available”. My Cat 5 internet cable connects from the Gateway to my computer. I must not be setting it up right because my network key does not show up. I do have a new network key. I am able to receive emails and access the internet. Any suggestions as to what is wrong with my set up. Thanks again for your help.

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#5
February 6, 2015 at 17:43:28
You say you have no wireless except for the adhoc network with your daughters pc. You have internet so we know that icon does not refer to your wired connection.

It appears you have made no attempt to determine what interface is giving you the icon.

How about you go to Control Panel\Network and Internet\Network Connections and tell us what is listed here.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

message edited by wanderer


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#6
February 6, 2015 at 19:11:51
Wanderer, my Network and Sharing Center where I view my basic network information and the set up connection states "UNKNOWN" and the reason is the dependency service or group failed to start. Earlier I went into the Services to see what dependencies were listed and I made sure that they were turned on. But that did not repair the problem.Device Manager shows two Unknowns under Other Devices near the bottom of the list. How can I determine the proper settings for a wired connection since my daughters computer is not affected? TIA

message edited by LorenSr


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#7
February 7, 2015 at 12:51:41
Go to the two Unknowns, right click each of them and select Uninstall. If it ask you if you want to remove the software do NOT let it. Restart and see if anything changes in Device Manager (it should pick up the drivers if available).

Always pop back and let us know the outcome - thanks


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#8
February 7, 2015 at 13:13:10
Thanks Derek I will try that and let you know.

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#9
February 7, 2015 at 13:55:46
After uninstalling, and rebooting, Windows did not pick up the drivers. The two unknown drivers were under Other Devices, which is not shown after deleting the unknowns. Any other tip to try? TIA Derek

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#10
February 7, 2015 at 23:56:58
Hold down the Micorsoft key (looks like a flag, usually beside an "Alt" key button or space bar) and press "X", should bring up the windows mobility center, make sure the wifi is turned on. If it was not, try it now.

Go into the device manager under "Ethernet" make sure both the wired and wireless show as enabled.

If those look ok, report back, could be a static IP issue, incorrect settings etc, but lets try to get rid of the red x first.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#11
February 7, 2015 at 23:58:16
When you put your mouse over the red x what is the message it displays? What options do you have if your right click on the red "X" instead of the left click??? Also in device manager under "ethernet" again, what kind of network adapter drivers are listed please. I have seen where a new gateway, required updated network drivers in some cases. Help if I knew what it says in device manager.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#12
February 8, 2015 at 10:24:35
You wrote: Go into the device manager under "Ethernet" make sure both the wired and wireless show as enabled. Under Network Adapters in Device Manager I have to Drivers listed:

Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Realtek PCI GBE Family Controller

I do not see Wireless or Wired anywhere in the Properties Dialog Box. When I put the Curser over the red X it states Not Connected - No connections are available.


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#13
February 8, 2015 at 12:36:21
The terminology is throwing me a bit but I think the Atheros is wireless and the Realtek is cable - keep any eye out for other thoughts on this.

Go to Control Panel > Network and Sharing Center. Select "change adapter settings" and have a look (without changing anything). Let us know what is listed there. If you right click each item, its status is the opposite to what it is saying. In other words if it says Enable, that is the choice - it is Disabled, or if it shows Disable then it is currently Enabled. Let us know the situation. It might be that you need the latest Atheros AR8151 driver.

In #4 you said "I am able to receive emails and access the internet" so presumably either wireless or cable must be working. Which are you using for this?

If your query is simply your wireless access to you daughters computer (as per your original post then it probably needs setting up again via the new router).

Always pop back and let us know the outcome - thanks


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#14
February 8, 2015 at 14:11:05
Derek, when I open Network and Sharing Center and select Change Adapter Settings I get a blank page. It shows that I am in Network and Sharing Center, but nothing on the page. How odd is that?

I have AT&T U-Verse for my IPS and they recently changed out my Gateway/Modem due to problems with TV and Phone Service. This Gateway is connected to my computer via Ethernet cable and that is how I am able to get email and access the Internet. When the AT&T Tech left, he had replaced the cable from outside my home to my computer through my attic. Before he left I tried to get my email using Outlook, not web based, and was not successful. I asked the tech if he could figure out why and he said he was not authorized to give me advice on software that AT&T did not own. He told me that I was better off using the web based email client from AT&T. I hate it because it is so slooooow. What a bunch of crap. They came out to fix their problem and left me high and dry as far using my email client Outlook. It has my Contacts, Calendar and the email client that I like. So I have this new gateway connected but am unable to access my stand alone copy of Outlook for emails. And I still have the red x on the network and sharing symbol next to my time and date. Sorry for all of this detail but it is frustrating. Thanks for your input. Loren Sr..


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#15
February 8, 2015 at 14:33:33
Yeah that blank page is mighty weird - checked with two other Win 7 computers and both cable and wireless items were there (even if disabled).

On one website this old chestnut worked (which rather surprised me). As it's easy best try it first. Turn off computer, disconnect power, remove main battery if it is a laptop. Now hold the Power Off/On button down for at least 20 seconds to discharge the motherboard capacitors - sometimes they remember things. Re-assemble and hope!

Assuming that doesn't help then see this:
http://www.askvg.com/fix-network-co...
Note in particular that there is a registry file, which is safer than poking around in the registry unless you are familiar in that area.

It worked for some and there are some other ideas on that page too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#16
February 8, 2015 at 14:36:42
I have had this issue, and suspect it is the wifi driver of Atheros that will need an update. IS this a router/modem combo or just a modem with I ethernet cable to your pc. IF so how is your daughter connecting, we are shy on details?

Needless to say, as I said I have had this issue after a modem swap and it WAS with Atheros drivers. Download the appropriate 32 bit or 64 bit from here, install it, restart and see what that does for you. Is this through a telephone line or a cable line? Try updating the atheros driver 1st.. link below

https://www.atheros.cz/atheros-wire...

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#17
February 8, 2015 at 14:43:00
In fact there is a line of Atheros drivers, which if a factory restore was done to their computers it would load the old atheros drivers and the wifi would not work off a fresh factory restore to out of the box condition. Atheros are good, but they seemed to a few issues right off the hop in some cases. The shop I worked at part time, assumed they were dead wifi's and sold them usb wifi, then I showed the boss....it's the driver! No guarantee, this is your issue but it sounds like a good place to start.


To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#18
February 8, 2015 at 17:32:21
I will try this after dinner. Thanks much for the support.

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#19
February 8, 2015 at 17:57:52
HopperRox my Gateway and Modem are a single unit from AT&T U-verse. I tried to download newer drivers but when I tried to update them it said Windows has determined that the current drivers were the latest. Thanks for your help. Loren sr.

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#20
February 8, 2015 at 18:07:35
I must add that when I open Network and Sharing is states that my basic network information and set up connections are "Unknown" and then it states "The dependency service or group failed to start.

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#21
February 8, 2015 at 18:18:26
go back to the device manager, and right click on atheros wifi driver and uninstall, but do not check the box to delete it, do the same for the realtek, uninstall. Restart the computer, it should reload the drivers when it restarts and you can check back again in device manager to make sure they did. I wonder about the 2 missing drivers, but see what letting them reinstall does. Also did the Microsoft key ="X" show the wifi as turned on???


To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#22
February 8, 2015 at 18:20:29
I went into Services, Network Connections and it was disabled. I changed it to start automatically. Hope I am not opening my computer up to security problems. Any ideas on this and should I change it back? Thanks again for any help. Loren Sr.
After thinking about this I changed it back to disabled until I learn more about it. So please disregard this message.

message edited by LorenSr


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#23
February 8, 2015 at 18:26:25
HopperRox I just re-read your message and I am referring to the router/modem combination. U-verse calls it a Gateway. My daughter is connected wirelessly to her laptop. She is in the adjacent room to my office

message edited by LorenSr


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#24
February 8, 2015 at 18:39:22
See edited #21.

Technically with a red x through the network connection you should have 0 internet, but you do, 2 drivers are missing, service needed for internet are not running, and yet you can use the internet, and get email, but outlook express doesn't. Quite the combination you have going here?

To err is human but to really screw things up, you need a computer!


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#25
February 8, 2015 at 19:10:09
HopperRox you asked? Also did the Microsoft key ="X" show the wifi as turned on???

The two unknown drivers did not re-install when I restarted the computer.

message edited by LorenSr


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#26
February 8, 2015 at 19:12:52
If you mean holding down the microsoft key while pressing X..... nothing happens.

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#27
February 8, 2015 at 19:17:44
This problem has to do with the way the tech connected the new router. I cannot figure out why I have internet and email yet still have the red X next to the time and date on the bottom of my screen. I appreciate HopperRox, Wanderer, and Derek's input. Thank you guys for your support. Don't know if I will get this solved but sure would like to get my Outlook back.

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#28
February 8, 2015 at 20:44:22
Yes but you did not uninstall the drivers, I asked you to in the device manager. Services are a whole nother area. So now that you have me somewhat confused (is he in the device manager or services?) but here is what I can guess: IF the cable guy came and hooked up the gateway, other than resetting the wifi (which I have got to assume is built into your Gateway), the cat 5 cable would work simply by plugging it in, so I would check the back of the computer, the cat 5 cable connection and make sure it is plugged in firmly, unplug it and click it back in, follow it to the gateway, unplug it and plug it back in. IF the cable guy didnt do his job, then your daughter has no wifi, everyone has a red "X" and nothing works for anyone. But that isn't the case, your daughter has a connection off of the same gateway device (unless there is another device not mentioned). Her wifi connection works ok. IF cable guy mucks up the settings, no wifi, no internet for anyone. So the settings to connect to the gateway to the internet must be correct or so it would seem, unless your daughter is getting a wifi signal from some nearby source, other than your gateway??? Once the Cable guy has the correct internet settings(which is often just plugging it in), generally the only thing he may have to configure is a wifi password. Your cable connection, direct to your PC should work as soon it is connected on both ends, regardless of whether the wifi settings were or were not set. Since you have not tried uninstalling the drivers listed under ethernet as in #21, I cannot go further there. As for your missing drivers, you go to gigabyte, support/drivers and you input the model of the motherboard you listed above. It will take you to a page with all the drivers needed for that board, be sure to get the ones for your version of windows. The missing drivers could literally be any number of drivers, chipset, sdcard reader, graphics etc. one has to eliminate what is installed and try to figure which ones are the suspects. That last part can require a little know how and trial and error. You never did say why exactly the gateway was replaced. Is your internet better, slower or the same as with the other Gateway?

To sum up:
.5 try unplugging power to said gateway, wait a minute, plug back in, then wait a couple of minutes as it takes a bit for it to cycle through a test, and the lights start blinking, and it comes back online.
1. Check the connections unplug/replug. Does that help?
2. uninstall the drivers under ethernet, do not delete them, restart, they will re install,See if that helps.
The 2 missing drivers will still likely be 2 missing drivers, not sure if they play a role as the network drivers (ethernet) are installed. Gigabyte for the missing.
3. Call the Cable co, they can check to see if their Gateway has a solid connection to their service, usually without sending anyone to your house.

Sometimes they recycle gateways/routers/modems and you get a dud, but if it is a dud, why is the daughter getting wifi access, why are your connections showing no connections when you have internet, tho you say its slow cause you don't pay top buck, is the speed the same as before he swapped this gateway? Windows 7 or 8?
Cheers for tonight.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#29
February 8, 2015 at 22:09:49
HopperRox: Thanks again for your time and effort to help me get this resolved. Actually I did uninstall both of the drivers Realtec and Atheros and shut down the computer. Restarted and they were reloaded again. I opened Services to check on the Network Connection but left it alone. All the other times I have been in Device Manager. I have removed the Ethernet connection at the Router and Computer and re-plugged them in firmly. My daughters wi-fi is connected to the new router wi-fi Network Name: AT************* and it has the same wi-fi password that I use. I just don't understand setting up networks so I am lost when it comes to setting it up.Could it be that both my daughter and I are using wireless but my router/modem is still connected with ethernet wire? The gateway/modem has 4 outlets:
1. My computer
2. Uverse Set top box at TV in the Livingroom.
3. U-verse Set Top box at my computer desk.
4. LAN on TV in Livingroom

My daughter's computer Device Manager shows a wireless adapter, mine doesn't.. Is that because my computer is connected to the router/mode with Ethernet?

Lastly, again I want to thank you for your time and effort. If you want to drop it here and discontinue helping me, I certainly will understand. I just wish I knew more about these devices as it seems that more and more, devices are more integrated into our lives. I am 76 years old and not a lot of time left here on this earth. But I am still enjoying life and trying to keep up with my grand kids and understand what is taking place in their lives. Thank you...Thank you HopperRox. Loren Sr.


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#30
February 9, 2015 at 05:59:40
Hopper
We seem to be going back around the loop in places - see my #7.

LorenSr
What was the outcome of my #15?

Always pop back and let us know the outcome - thanks


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#31
February 9, 2015 at 06:49:02
You do have a wireless adapter. The Ethernet stuff in device manager, the Atheros is the wifi driver. The realtek is for the cable connection. So you do have ethernet (network drivers) installed. I admire your perseverance. I have a stress test at the Doc's office myself this morning. Thank you for the information it is helpful, I'll ponder it more, as will others.

Derek, not trying to duplicate your efforts. In #7 you ask the gentleman to uninstall the "other" drivers, I asked him to uninstall his network drivers and let them reinstall.

Cheers.

To err is human but to really screw things up, you need a computer!


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#32
February 9, 2015 at 07:13:21
Goto control panel, select Network and Sharing Center, when it open, down the left side, select Manage Wireless Networks and remove any connections there as they may be for the other router which was probably nearly identical. So remove those networks listed there. If we ever get you to wifi, we will create a new one.

To err is human but to really screw things up, you need a computer!


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#33
February 9, 2015 at 08:08:45
Hopper
Re #31- OK understood now, thanks.

Always pop back and let us know the outcome - thanks


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#34
February 9, 2015 at 15:56:20
Derek, the discharging of the capasitor did not work.. I went into the Registry and the Config key was not listed in the Network folder of the Registry File. Sorry, I should have let you know right after I checked it.

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#35
February 9, 2015 at 16:16:19
Answering #31 - HopperRox my daughters driver in her laptop states that it is a wireless drive, my Atheros does not, are you sure mine is a wireless adapter? I am sure you are right but just asking?

I just printed out my Device List from AT&T, not my computer, and the only devices that are listed as wireless are: My I-Phone, My I-Pad, My HP Printer and My Daughters PC. So it could be that my adapter is not wireless.

What next? Both you and Derek have gone beyond all expectations.


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#36
February 9, 2015 at 16:21:58
Answer to #32 - HopperRox there is no Manage Wireless Settings under Network Sharing Center. Again I suspect I am wired but my gateway sends wireless to the other devices in my home. But deleting any from my former gateway sounded like it could have been something the tech overlooked.

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#37
February 9, 2015 at 16:23:53
Gentlemen, I am trying to answer as completely as I know how to your suggestions as you guys are doing the work to see why the red x has invaded my computer. Thanks again.

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#38
February 9, 2015 at 16:29:58
My network connection was showing where the red x is now. But it obviously is not connected. So how am I being connected? The AT&T Tech that changed out the gateway said it was an older model and that I needed to change to the newer one. The older model was a 2wire gateway and the new one has an ATT WiFi Network Name. Maybe there is a hardware difference or something else., I just do not know.

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#39
February 9, 2015 at 16:58:58
There's one sure way to see if you are using wireless. Unplug the small cable connector at your computer and see if you can still get online. If you are using wireless you should obviously stay connected.

Always pop back and let us know the outcome - thanks


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#40
February 9, 2015 at 17:40:46
Yep, unplugged and had no internet.

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#41
February 9, 2015 at 18:14:59
OK. Bit late in the thread to ask but what is the make and model number of your computer? Apologies if you've already said and I've missed it.

Just going on "Gigabyte Gigabyte ga-z77x-d3h" (motherboard) it doesn't appear to have either Wifi or Bluetooth. What is odd is that from #12 you have two items listed and normally the word Ethernet implies cable - remember my confusion about the terminology? From what I can make of it "Realtek PCI GBE Family Controller" is also cable. It all seems a bit odd, especially as nothing at all is shown in Networks.

Have you ever been able to run Wifi on this computer?

Is the newer router a wireless router? We'd better have the make and model number of that too.

Gotta go now, way past bedtime here in the UK. Maybe Hopper will make some sense of it all in the meantime.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#42
February 9, 2015 at 20:00:47
Derek it is one that I put together here are the details:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-Z77-D3H
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, 3701 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F18, 8/21/2012
SMBIOS Version 2.7

AT&T U-verse Gateway Arris NVG589 Wireless 10/24/2014

My Device Manager states Blue Tooth. Let me know if you need any thing else.


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#43
February 10, 2015 at 07:53:32
✔ Best Answer
You are doing a fantastic job Loren. What is puzzling and making this somewhat difficult, is you have multiple things not really right there. Normally, swapping out the old router for another is pretty simple, and the only time I had an issue, I had similar issues to you and it was the driver, but computers can be fun! Let's forget the wifi idea for the time, you are in fact connected by ethernet cable. Lets have some fun.

In Win 7, click start, and type cmd into search box, it will bring up the command prompt, so select cmd and black box should open with blinking cursor type ipconfig hit enter
Hang loose a bunch stuff should show up. These are the devices on the computer which are capable of getting an IP address. So you may or may not have to scroll up. But here is where it will show your connection being used. It is likely going to be under the Realtek ethernet adapter, but what we are looking for is the one which has an IP 192.168.1.100 (yours may be different)
A subnet mask of 255.255.255.0 (again yours may differ)
Default Gateway : 192.168.1 (may differ)
and I dont't care about the rest, find those and tell me what network adapter it is associated to.......I think we may try updating the realtek driver. Another possibility is that you "could" have a static IP address associated with the old router or 3 you have something really wonky going on.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#44
February 10, 2015 at 09:35:23
Just for info, if you put http://192.168.1.254 in your browser, with a bit of luck and a fair wind it should open your router access page where settings can be checked. You might get involved with a password to get in but if you make it then it should be possible to determine whether Wifi is activated. Wireless routers usually have it activated by default but it might be worthwhile just checking if possible.

Otherwise, to avoid confusion, stick with Hopper for now and let's see how you get on.

Always pop back and let us know the outcome - thanks


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#45
February 10, 2015 at 14:41:57
When entering 192.168.1.254 I get the AT&T Diagnostics Page showing Device, Voice, HomeNetwork, Firewall and Diagnostics in the header. How do I utilize this page? Active Devices are Ethernet 4 and Wireless 4. What are we looking for?

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#46
February 10, 2015 at 15:35:30
I'm not familiar with that particular router but if it says that Wireless is active then that is all we were after. Hopper might have some other ideas but I'm beginning to think this one needs hands on attention.

Always pop back and let us know the outcome - thanks


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#47
February 10, 2015 at 20:41:21
Thank you Derek for all of your kind attention to my problem. I learned a little and yet I am still looking for solutions. You have been most helpful so please drop out if you want. I am lucky to have such a resource as you. Take care my friend. BTW I retired in 1999. I was a Nuclear Drain Surgeon....well really a Plumber at the San Onofre Nuclear Generation Station in North San Diego County. If you ever have a Plumbing problem, run it by me and I will do my best ot help you fix it... Take care. Loren Sr.

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#48
February 10, 2015 at 20:44:53
HopperRox... I am beginning to believe that Wonky is the word to describe my situation. Please feel free to drop out of this problem solving business for my computer. I appreciate all you have done. Guess I will have to use Web based email clients....ahhhh.

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#49
February 11, 2015 at 06:54:59
Ok my last ditch effort. The missing drivers, can be found with the link below, likely try usb 3.0 (it has 2 flavors to choose) trial and error. If one does not install, try the other. Download the Atheros driver I sent a link to the other day. I will put another link below. I would like you to go into device manager and remove the Realtek driver, right click on it and select uninstall, and if you have the option to delete it do so. The listing for your computer shows it uses Atheros for ethernet not wifi. I want you to also "right click" and uninstall the atheros driver, deleting it if you get the option. Restart the computer, and once it settles down install the downloaded atheros driver. See if that works. You did not attempt or post any results to #43, which would help identify the actual driver in use, but in any event. Please try unistalling both drivers listed under ethernet and load the new driver from Atheros, just the Atheros driver, links below. Be sure to download the Atheros driver before uninstalling or you wont be networked to download it. Make sure you use the 64 bit driver if you have 64 bit Win 7.

https://www.atheros.cz/atheros-wire...

http://www.gigabyte.com/products/pr...

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#50
February 11, 2015 at 09:34:34
Try this:
http://windows.microsoft.com/en-gb/...

If enabling it doesn't help then restore it to the way it was when you found it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#51
February 11, 2015 at 09:42:13
Reply to #49 HopperRox I thought I replied to #43 in #45. What did I misconstrue? Also in #49 I have downloaded the drivers and unzipped them. After I delete the drivers under Ethernet I will shut down and reboot. I hope the new driver's will be picked lup at that time.
I have a Dental appointment but will continue to follow your directions when I return. Thanks much. Loren Sr.

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#52
February 11, 2015 at 09:44:48
Derek, thanks for this link. I will read it and I am sure I can understand how the drivers will be picked up after eliminating discovery. Take care I will check back with you later today.

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#53
February 11, 2015 at 10:07:00
Feeling free to drop out, there's nothing quite like having 2 people sending you in different directions. Carry on gentlemen, Good luck. In my previous post, what you did was follow Dereks advice into the router settings, not my cmd stuff to identify the adapter being used for connection, but it is easy to be confused with so many directions. I leave it for you and Derek. Derek knows the tack I am going down and hopefully the red "X" will be resolved. Goodluck guys.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#54
February 11, 2015 at 10:58:54
Hopper
Err..Um. I've very happy for LorenSr to follow both (or any) ideas - they are not mutually exclusive. For all we know someone else could come along with yet another angle.

LotrnSr
Just try any ideas offered one at a time in the hope that somehow this issue gets resolved. The main thing, if you wish to continue, is to let us know the outcome of each one you've tried. Suggestions are not always related to each other - just ideas that happen to come up (such as my #44 & #50).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#55
February 11, 2015 at 16:37:51
HopperRox... to answer your previous post, when I type in Cmd and ipconfig, here is what I see:

Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . . . . . . . . . . . Media disconnected
Connection~specific DNS Suffix . . . . . . . .

Ethernet adapter Local Area Connection:
Connection~specific DNS Suffix . . . . .. . .: attlocal.net
v
v
v
v
v

v
vDefualt Gateway 192.168,1.254

I apologize for not sending the info earlier. Loren Sr.


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#56
February 11, 2015 at 16:41:27
Thanks Derek. I will send any info I get on this problem. I really do appreciate both of you guys contributing to my problem. I will continue to work with it as I need to understand so much more about my computer and networking. Thanks again..

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#57
February 11, 2015 at 17:43:30
OK, thanks - seems we're not getting far tho.

#55 seemed a bit empty to me.

I assume #50 didn't help.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#58
February 13, 2015 at 10:33:20
Hey guys I thought maybe this is the answer but let me know, OK? The red x is showing next to my time and date because my Network is wireless and its pathway is not through the computer but through the Router/Modem. Could that be the answer to the Red X?

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#59
February 13, 2015 at 13:49:19
In a general way wireless all round (on everything) does go from the computers, or other devices, to the router.

In your case, your own computer is connected by cable to the router instead - nothing wrong with that idea, a wired connection cannot be beaten.

This is how you connect computer to computer:
http://windows.microsoft.com/en-us/...
There might be something there because it seems this all happened when you changed the router.

Here's some more info:
http://en.kioskea.net/forum/affich-...

I still don't understand why you have a blank sheet in networks but it seems your computer is going online despite this.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#60
February 16, 2015 at 11:20:38
Thanks guys I think we should close this thread out. I still have the red x but I am now able to utilize Microsoft Outlook because I called my ISP and they made changes by taking control of my computer to configure it properly. Thanks for your help gentlemen.

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#61
February 16, 2015 at 11:29:15
OK thanks but feel free to come back any time if you so wish - the posts are not locked for months. If you want to mark this thread as "solved" just select a Best Answer (if you can).

Always pop back and let us know the outcome - thanks


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