I cannot log on to my HOTMAIL email account

August 29, 2012 at 08:02:09
Specs: Windows 7
I have a HOTMAIL email account and I have not been able to log on to my account for several weeks. The screen stays blank and nothing comes up. How do I log on??

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August 29, 2012 at 11:02:25

Please follow the below mentioned steps which could fix the issue:

Go to www.hotmail.com --> Click on "Can't access your account?" --> Select "I forgot my password" --> Click on "Reset your password" --> Enter your Hotmail ID --> Enter the given Captcha --> Select "Customer support" --> Then below that you will be getting an option "Customer support", click on it -->
Enter your working E-mail ID and follow the instructions.
Note: No Need of filling "Billing Information"

If issue still persists, try changing the browser. I would suggest you install the Google chrome and then try opening the Hotmail account on Google chrome.

Please reply with the results and any further questions.

Thanks & Regards
Debbie B

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