how to fix wifi driver problem?

June 2, 2014 at 23:10:19
Specs: Windows 8.1, intel i5/ 4GB
wifi driver not working properly

In windows 8 wifi was working fine. But when I upgraded to windows 8.1 wifi is not working properly. It wil connect only for about 30 min and then we have to restart to connect once again.


Inspiron 15R 5520
DPN: P7PP1A00
Service Tag(S/N): 9N78MV1


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#1
June 3, 2014 at 05:58:30
I am wondering if this a power-save issue; as some wifi devices can be set to go into power-save mode after a preset time...' and that can be disabled.

Have a read of this info at this link. Whilst not exactly your current problem... it does mention which drivers to use...

http://superuser.com/questions/7005...

and this discussion(also mentions power-save...) - read through all the way for possible solutions:

http://en.community.dell.com/suppor...

I found them via the usual google trawl, using the string/search words:

Dell inspiron 5520 wifi disconnects after 30mins - windows 8.1

Suggest you repeat the same trawl - using that string. That way you will see quite a few similar hits as above; and easier for your to go to and read at your leisure.


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#2
June 3, 2014 at 14:38:54
Also check with Dell for a new driver - there might be one for Windows 8.1.
(unless you mean that is what you have already done).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
June 3, 2014 at 14:55:36
Odd thing with the Dell support area (USA at least) is that they don't "appear" to have one; which inclines me to think they are either "happy" with the win-8 driver or even a win-7... Or Dell isn't yet across the issue - properly.

Also if one knows the actual wifi adapter involved - a google search for that specific make/model card and win-8 drivers may bring one up. I found that to be the case when checking my elderly Acer for win-7. One or two drivers (networking) weren't apparently on the Acer site (for win-7); but the drivers were freely available (from Realtek and other safe sources) for win-7.


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#4
June 6, 2014 at 22:37:39
I uncheked from power saver mode. It was working fine for 2 days then suddenly it will disconnect and if I try to reconnect it will not connect. If I leave laptop for more than 30 min without trying to connect it will connect automatically but only for sometimes. Please help me to solve this problem. I can connect to other wifi connection but for some it won't connect. Please help...
Thanks in advance...

message edited by kpnaveenk


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#5
June 7, 2014 at 10:11:36
Did you check with Dell for a Windows 8.1 driver?

Always pop back and let us know the outcome - thanks


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#6
June 10, 2014 at 21:10:51
yes I have all the drivers for it. It shows the network but it won't connect. don't know what's the problem is?? please help me..

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#7
June 11, 2014 at 13:00:37
Hard to say, could even be a hardware issue. It would be worth googling to see if anything shows up - quite a few hits:
https://www.google.com/webhp?gl=US#...

In particular see the response here, although not quite your symptoms:
http://en.community.dell.com/suppor...

Otherwise its a case of hoping some driver update will sort it out in the future, or even the next major update to Win 8.1 (expected in the fall, or maybe as early as August).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
June 11, 2014 at 14:47:12
Pending a proper resolution - are you able to use a cat-5/ethernet connection OK?

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#9
June 11, 2014 at 22:43:51
when I trobleshoot for problem it shows 2 errors
1.Problem with wireless adapter or access point.
2. A network cable is not properly plugged in or may be broken.

help me to solve this problem,
Thanks in advance

message edited by kpnaveenk


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#10
June 12, 2014 at 03:00:55
Just to clarify...

"We" know the wifi won't work just now, but if you use a cat-5/ethernet cable between your router and the Inspiron, can you connect tp the internt etc. that way? Yes or no?


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#11
June 12, 2014 at 07:22:33
Yes I can connect. My friends are using the same wifi but they are not getting this type of problem.

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#12
June 12, 2014 at 09:04:34
Ok that at least confirms that it's a wifi issue - not something else...

This does seem to be a fairly common problem with win-8.1 and assorted wifi adapters - not the least some of those in some the Dell kit..

Can you discover what the actual wifi card is - who made it and its model number?

Device Manager will give that information. Also if your run something like Belarc Advisor (a safe freebie utility to run) it will generate a complete profile of what's what in terms of hardware and software (and all the software keys too)

Also running msinfo32 from the start\run dialogue box (wherever that is is in win-8x...) will do much the same.

Once you know that actual make/model of the wifi adapter... it may be possible to find a proper driver from "their" support site.

What computers (make/model) are your friends using too - and if possible check what wifi card they are using - presumably all are running win-8.1 (or are they)?

Similarly if you go elsewhere (to use another wifi access point/service) do you have the same problem on wifi there?

Have you been into the wifi setup on your router too; checking what controls are setup - mac filtering (or not); assigned/fixed ip address for a given network adapter?

What make/model is your router (presumably an all-in-one item; not a router connected to an external modem - which in turn goes to your isp connection/service)?


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#13
June 12, 2014 at 14:36:24
Here's something else which would be well worth doing:

Press the Windows + R keys together which should produce the Run box. In it type ncpa.cpl and hit the Enter key. Most likely you will see two icons, one for Ethernet (cable connection) and one for Wifi. Let us know if there is a red cross on the Wifi icon and that if you right click it you get the Disable option (which means it is Enabled).

Always pop back and let us know the outcome - thanks


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