Solved How can I access my router?

January 26, 2017 at 15:53:01
Specs: Windows 64
Ipconfig (STANDARD GATEWAY) shows external IP even though I am connected to a router.
Router wifi does not work, only cable.
Router is not found on 192.168.1.1. A message (pasted below in portuguese and translated after) show in the screen instead of the router page.
Already tried the reset button, other browsers (IE and firefox, don't find the 192.168.1.1 page at all), already tried factory reset button.
Looks like the router don't exist in the network


MESSAGE ORIGINAL
Configurações foram atualizadas. Página da web irá agora atualizar.
Alterações foram feitas no endereço de IP pu número de porta. Você agora será desconectado do RT-N12D1.
Para acessar as configurações de RT-N12D1, reconecte à rede sem fio e use o endereço de IP atualizado e número de porta.


TRANSLATED MESSAGE:
Settings have been updated. Web page will now update.
Changes were made to the IP address pu port number. You will now be disconnected from RT-N12D1.
To access the RT-N12D1 settings, reconnect to the wireless network and use the updated IP address and port number.

EDIT
Cleared internet browser data, not even this message appear anymore, it is like the router is not there

message edited by Pedrohbs


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✔ Best Answer
January 27, 2017 at 11:01:44
Okay, before we go the firmware recovery route for your router, there's one last thing we can try. It also leads into firmware recovery, so we'll prepare for that as well.

1) Go to Asus' support page for your router, and download firmware version 3.0.0.4.380.4180 (should be the top option), as well as the ASUS Firmware Restoration version 2.0.0.0 software.

2) Disconnect the router from the modem. Verify the WAN light (ring going around a circle) has gone out, but the LAN light (square looking) has not.

3) Set your PC's network address to 192.168.1.5, subnet 255.255.255.0, and gateway 192.168.1.1. Reference this page if you don't know how to do so: http://www.thewindowsclub.com/chang...

4) Try to access your router from your browser now. If you can, try resetting to factory defaults from there, and set your PC to use DHCP again.

5) If you can't, install and run the firmware restoration tool you downloaded in step 1.

6) Remove power to the router, hold the reset button, and restore power. The power light should blink slowly. Once it starts blinking, release the reset button.

7) Back in the restore tool, hit the browse button and point it to the firmware you downloaded in step 1. Hit upload and let it run to completion.

8) If successful, the router should reboot itself, and the power light should stop blinking.

9) Go back into your PC's network settings, and have your PC obtain an IP address automatically.

10) If everything went well, your PC should have an IP in the 192.168.1.x block, and you should have Internet access again

EDIT: Make sure you understand the steps here, unless you end up bricking the router further.

How To Ask Questions The Smart Way

message edited by Razor2.3



#1
January 26, 2017 at 16:35:38
Press the rest button & start from scratch. You should also consider updating the firmware to the latest available.

https://www.asus.com/us/Networking/...


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#2
January 26, 2017 at 16:55:28
"Ipconfig shows external IP"

This means either your router has been set to bridge mode or is cabled incorrectly. Make sure the internet cable is plugged into the wan port not a lan port

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

message edited by wanderer


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#3
January 26, 2017 at 22:09:55
How can I update the firmware if I can't access the router?
The cabling is correct, it was working a few days ago and suddenly today it stopped.
How to comeback from bridge mode?
The reset button don't change anything

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Related Solutions

#4
January 27, 2017 at 01:59:41
Updating:
I connected in other computer, it had the same result.
The reset button seems to have no effect.

message edited by Pedrohbs


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#5
January 27, 2017 at 03:19:55
Check the Manual how the reset button works. Usually you need to hold the reset button for an extended period of time to restore to factory settings.

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#6
January 27, 2017 at 05:35:10
I made as the manual told, hold for 30 sec, but did not solved, aparently the reset button is not working

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#7
January 27, 2017 at 05:38:25
Make sure everything's plugged in correctly, and that you don't have your external connection connected to an internal port.

How To Ask Questions The Smart Way


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#8
January 27, 2017 at 05:42:51
There are only 2 cables on it, one from the modem to the blue plug, and one to the desktop on one of the 5 yellow plugs, as it is since i bought it and was working before (double checked yesterday, triple checked now)

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#9
January 27, 2017 at 06:18:04
The manual does not say to hold the reset button for 30 seconds. It says to hold it for more than 5 seconds.

Portuguese? http://dlcdnet.asus.com/pub/ASUS/wi...


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#10
January 27, 2017 at 06:19:19
Well then, let's verify your PC settings. Open a Command Prompt as Administrator, and type:
ipconfig /all
If that's looking correct, we'll move towards the "can't make it worse" category, and force the router into rescue mode, so that you can re-flash it with the newest firmware.

How To Ask Questions The Smart Way


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#11
January 27, 2017 at 06:27:05
Yes but then a technician from Asus asked me to do the 30s thing, the 5s was tried already, makes no difference.

About ipconfig/all
Can you explain it better what am I supposed to do?


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#12
January 27, 2017 at 06:34:13
Step 1. Open your command prompt window: Start >> Run >> type cmd and hit Enter (or Windows Key + R >> type cmd and hit Enter)
Step 2. Run the ipconfig command as follows: ipconfig /all
Step 3. Once the ipconfig command has run, click on the "command prompt window" icon in the very top left corner of your command prompt window and a menu comes up. From it, select Edits >> Mark
Step 4. Then highlight as you would in a normal text editor by clicking (and holding) where you would like to start your edit and then drag to highlight all the text you wish to copy and release the mouse button. Then you have two choices. You can either hit Enter and the highlighted portion is copied to the clipboard, or you can click on the command prompt window icon again and go to Edit >> Copy
Now you're ready to paste the copied text into your post!

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#13
January 27, 2017 at 06:37:51
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Pedro Henrique>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PedroKris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : AC-22-0B-2D-CE-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::415b:6e87:6817:6ee9%5(Preferred)
IPv4 Address. . . . . . . . . . . : 88.95.35.75(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 January 2017 13:48:12
Lease Expires . . . . . . . . . . : 27 January 2017 19:00:45
Default Gateway . . . . . . . . . : 88.95.35.1
DHCP Server . . . . . . . . . . . : 195.134.40.13
DHCPv6 IAID . . . . . . . . . . . : 44835339
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-4C-E3-BF-AC-22-0B-2D-CE-C7
DNS Servers . . . . . . . . . . . : 193.213.112.4
130.67.15.198
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5B70686C-0127-4687-807F-661CB8235810}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1831:2d2b:a7a0:dcb4(Preferred)
Link-local IPv6 Address . . . . . : fe80::1831:2d2b:a7a0:dcb4%12(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 268435456
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-4C-E3-BF-AC-22-0B-2D-CE-C7
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Pedro Henrique>

message edited by Pedrohbs


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#14
January 27, 2017 at 07:25:42
Well, your PC is showing a routable IP address as well as default gateway so it would appear your router isn't doing much of anything.

Are you sure your Internet connection isn't going straight into your PC? If it's not then something is definitely wrong with your setup. Start by tracing the network cable from your PC. What does it plug in to?

Once you've done that, here's something else you can do. Disconnect your router from the internet and then ensure you have your PC plugged directly into a LAN port on the router. (NOTE: make note of where each cable connects so you can put them back into the same place once your done. Make a diagram, take pic's with your smart phone etc.) Once you have the the two devices connected as I suggest, they will be isolated from everything else and this will help to keep troubleshooting as simple as possible.

Once you have that configuration, open a command prompt window and do the "ipconfig /all" command again and check the IP address. It should now be something like "192.168.1.100" and your router's LAN IP (the default gateway IP shown on your PC when you do the ipconfig a/ll) should be something like "192.168.1.1" and be reachable in the web browser of your PC. If it's not, or it's not showing any IP address do the following two commands in your command prompt window:

ipconfig /release
ipconfig /renew

This will send a request for TCP/IP settings (IP address and all other associated settings) to the DHCP server. Note, it may take a minute or two for the second command to finish. Once it has, do the "ipconfig /all" again.

(You can plug everything back in as it was at this point)

Please post back here with the results of the test and the info on exactly where your PC network cable connects.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

message edited by Curt R


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#15
January 27, 2017 at 08:42:44
Ok, lets go
the cabling here is simple, from modem to router from router to desktop, other equipments are wifi.
I am sure they are conected in the corect place, from modem to blue conector, from one of the 5 yellow conectors to the desktop.
Ok, tried only router and pc here is the result
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Pedro Henrique>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PedroKris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : AC-22-0B-2D-CE-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::415b:6e87:6817:6ee9%5(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.110.233(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 44835339
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-4C-E3-BF-AC-22-0B-2D-CE-C7
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5B70686C-0127-4687-807F-661CB8235810}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Pedro Henrique>

THEN RELEASE AND RENEW
C:\Users\Pedro Henrique>ipconfig/release

Windows IP Configuration


Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::415b:6e87:6817:6ee9%5
Autoconfiguration IPv4 Address. . : 169.254.110.233
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{5B70686C-0127-4687-807F-661CB8235810}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Users\Pedro Henrique>ipconfig/renew

Windows IP Configuration

IPCONFIG/ALL (NO IP, NO CONECTION TOO)
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Pedro Henrique>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PedroKris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : AC-22-0B-2D-CE-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::415b:6e87:6817:6ee9%5(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.110.233(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 44835339
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-4C-E3-BF-AC-22-0B-2D-CE-C7
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5B70686C-0127-4687-807F-661CB8235810}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Pedro Henrique>


REESTARTED THE ROUTER AND IPCONFIG/ALL
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Pedro Henrique>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PedroKris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : AC-22-0B-2D-CE-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::415b:6e87:6817:6ee9%5(Preferred)
IPv4 Address. . . . . . . . . . . : 88.95.35.75(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 27 January 2017 17:38:07
Lease Expires . . . . . . . . . . : 27 January 2017 22:38:07
Default Gateway . . . . . . . . . : 88.95.35.1
DHCP Server . . . . . . . . . . . : 195.134.40.19
DHCPv6 IAID . . . . . . . . . . . : 44835339
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-4C-E3-BF-AC-22-0B-2D-CE-C7
DNS Servers . . . . . . . . . . . : 193.213.112.4
130.67.15.198
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5B70686C-0127-4687-807F-661CB8235810}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:30ba:12bd:a7a0:dcb4(Preferred)
Link-local IPv6 Address . . . . . : fe80::30ba:12bd:a7a0:dcb4%12(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 268435456
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-4C-E3-BF-AC-22-0B-2D-CE-C7
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Pedro Henrique>


Semms that the router becomes just a wire conector....


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#16
January 27, 2017 at 09:12:49
Which version of Windows do you have on that PC? 7? 8? 10?

How To Ask Questions The Smart Way


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#17
January 27, 2017 at 09:34:46
my system is windows 10, 64bits

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#18
January 27, 2017 at 10:59:48
I'm not familiar with your make/model router so telling me the colors of the ports doesn't help much. I'm sure they're all labelled. While it's likely the blue one is the external (internet) port and the 5 yellows are the internal (LAN) ports, please confirm.

Ok, the output of the ipconfig while attached to nothing but the router (and it isolated) show's APIPA addressing which means you're not getting anything from DHCP on the router. Since the PC's network interface is DHCP enabled, that means your router has to have it's DHCP service shut off.

Right now I need to ask you, who originally setup your router for you? Was it your service provider, a friend, or did you do it yourself?

I'm surprised that you are even able to get out on the internet while your PC is plugged into the router. From what I'm seeing, you either have some weird setup on your router, or it's broken and not working properly.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

message edited by Curt R


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#19
January 27, 2017 at 11:01:44
✔ Best Answer
Okay, before we go the firmware recovery route for your router, there's one last thing we can try. It also leads into firmware recovery, so we'll prepare for that as well.

1) Go to Asus' support page for your router, and download firmware version 3.0.0.4.380.4180 (should be the top option), as well as the ASUS Firmware Restoration version 2.0.0.0 software.

2) Disconnect the router from the modem. Verify the WAN light (ring going around a circle) has gone out, but the LAN light (square looking) has not.

3) Set your PC's network address to 192.168.1.5, subnet 255.255.255.0, and gateway 192.168.1.1. Reference this page if you don't know how to do so: http://www.thewindowsclub.com/chang...

4) Try to access your router from your browser now. If you can, try resetting to factory defaults from there, and set your PC to use DHCP again.

5) If you can't, install and run the firmware restoration tool you downloaded in step 1.

6) Remove power to the router, hold the reset button, and restore power. The power light should blink slowly. Once it starts blinking, release the reset button.

7) Back in the restore tool, hit the browse button and point it to the firmware you downloaded in step 1. Hit upload and let it run to completion.

8) If successful, the router should reboot itself, and the power light should stop blinking.

9) Go back into your PC's network settings, and have your PC obtain an IP address automatically.

10) If everything went well, your PC should have an IP in the 192.168.1.x block, and you should have Internet access again

EDIT: Make sure you understand the steps here, unless you end up bricking the router further.

How To Ask Questions The Smart Way

message edited by Razor2.3


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#20
January 28, 2017 at 00:53:23
Yes the yellows are the LAN, just told the color to show that they are 5 and so it is connected to the right place.
I did the original setup, changed the admin admin password, created a wifi network, it worked fine for a year (changins passwords once in a while).
And then on Thursday I was changing the password, and it updated (auto) the firmware.
It was working ok for some hours and suddenly the wifi died, and the situation is like the described.

About the 10 steps, even setting the IP, subnet and gateway like this the rescue program cannot find the router to upload.
trying to access by browser i end up in a page from Broadcom - CFE miniWeb Server that asked me a file to upload, I uploaded the firmware AND... Was able to access the router!!!
Thank you, now everything is solved (i Hope), wifi is back on, I can access the router (already changed the standard passwords) and ipconfig shows the correct IP (came back to automated ip and dns...)


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