Hotel Wifi Only Works With Static IP:

Netgear En108tp 10mbps(10base-t) 8 port...
February 14, 2010 at 23:05:36
Specs: Windows Vista, 4gb
I work at a hotel and am asking for the hotel, so I don't have a lot of info other than what I'm giving about the equipment. They seem to get their wifi connection using a gateway and some company called Ovation Networks, which I never heard of until I started working here. Their wifi doesn't work more often than it does. Another co-worker who is allegedly computer-smart has been contacting them about the issues, and the last time I guess they just told him to assign guests static IP addresses if they need wifi. This is not really reasonable in a hotel. One night, I was using the wifi just fine with a dynamic IP and it just quit working suddenly. DHCP was enabled. I just put in a static IP after not being able to connect with a dynamic one for almost two weeks, and it works brilliantly.

Anybody have ideas on why we only can connect with a static IP and not dynamic, and how to fix it? The hotel managers are no help, and Ovation isn't, either.


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#1
February 15, 2010 at 05:56:18
Just off the top of my head I would say it sounds like whatever device you having providing DHCP (ie: a SOHO Router or a server) has the TCP/IP settings configured wrong for your network. Most likely suspect is either the Default Gateway IP or the DNS IP address that it's giving out to clients.

So, in order to figure this out, we'll need to know what is providing DHCP and then you'll need to be able to access it's management interface.


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#2
February 15, 2010 at 07:07:14
Yeah, I kind of figured it was something like that. I had tried to type in IP addresses for the device to pull up a site where I could see config settings and such like I can with my Belkin router at home, and no site would ever come up. So I don't think internet management is available, or I might just not have figured out the right address.

I'll see what I can find out tonight when I go back to work, but if there's no internet site available I really don't think I'm going to be able to do anything about their wifi myself...which means probably nothing is going to get done about it (they are really lazy and unconcerned about it, the managers). I know they have that Netgear hub that is listed as the "product" in my message, some Ovation gateway and some switch...but I will try to get more detailed info about that stuff tonight.


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#3
February 16, 2010 at 05:43:37
Yeah, I kind of figured it was something like that. I had tried to type in IP addresses for the device to pull up a site where I could see config settings and such like I can with my Belkin router at home, and no site would ever come up. So I don't think internet management is available, or I might just not have figured out the right address.

If you open a command prompt on a client computer and type the following command:

ipconfig /all

the default gateway IP should be the IP of the router. Try that in your web browser and see if the router's management interface doesn't come up. If it doesn't, you may need to recycle the power on the router (ie: unplug it, count to ten slowly, plug it back in and let it boot up) and try again.

You probably can't remote into the management interface but should be able to from any LAN client computer.


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