Having trouble connecting a windows 7 laptop to a domain

May 11, 2015 at 05:48:58
Specs: Windows 7
I keep getting errors saying this machine is not trusted. I can then see and access files, but I can't access e-mail as it says it is not connected to the network. How do I correct this situation? This is a SBS 2003 server and windows 7 and 8 laptops. I have other laptops connected with no problems.

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May 11, 2015 at 13:52:37
It might be malware but before looking in that direction was this laptop working normally and then this situation suddenly came along?

Always pop back and let us know the outcome - thanks

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May 11, 2015 at 15:34:36
In terms of the email issue; perhaps compare problem laptop settings various with those of other computers that "can" access emails OK?

Re' the "trust" issue: possibly go through rejoining the Domain may resolve it all?

These links discuss it a little:




And all the above are amongst many other possibles here:


and it may be worth a follow up with the other hits on that last link...?

Also a possible pest "might" be involved... Might be useful to scan the system independently with a Kaspersky Rescue Disk? Download the ISO and burn to a DVD. Boot with that DVD and let it load (it will load into RAM only); then it goes online to update itself and then scans the system fully. It's a Linux based disk. It can find many a pest that can hide within Windows innards when Windows is booted up and avoid detection - when scanned/searched for within an active Windows OS...




There are other cleaners too that may be worth to run...; from within Windows.

message edited by trvlr

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May 15, 2015 at 09:15:21
I have found no explanation as to WHY this happens. My opinion is that it's a hiccup with Active Directory. The simplest way to solve the issue is just to remove it from the domain, and then re-add it.

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Related Solutions

May 15, 2015 at 09:51:22
Run this on it just to see what, if anything, it finds:

(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here if it finds anything.

Always pop back and let us know the outcome - thanks

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July 17, 2015 at 08:40:55
I agree with trvlr, removing from domain, and joining the domain solves this issue 90% of the time. It is a good idea to delete the computer from Active Directory after removing from the Domain, although it is not required.

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July 19, 2015 at 08:01:08
1)Remove your computer from the domain .
2)Put it back to workgroup .

3)Rename your computer name .
4) Put it back to your domain

This solution is always working

message edited by obligati0n

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