Having to reboot router several times a day

Netgear Dg834gt adsl modem firewall rout...
May 29, 2011 at 04:36:38
Specs: Windows 7, n/a
Every so often we lose internet access. We use a Windows 7 PC wireless to a Netgear DG834GT modem, spec says 108Mb/s, which has worked slodily for a few years. The new problem started about four weeks ago. At about the same time, our ISP upgraded our account to 8Mb/sec. So it looks like an ISP problem although it might be a configuration change. Maybe they're changing our dynamic IP quite often and resetting something.
Does anybody know how to get detailed diagnostics on the ADSL connection via the router? If I just call our ISP they are good at fobbing me off ("suggest you reinstall Windows" etc)

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May 29, 2011 at 05:37:22
While I never hold my breath that the ISP's support person has a clue, this type of issue is usually the router.

If you click on my name above in my response and read my "how-to" guide titled, "Troubleshooting Wireless Issues" and go through the steps, you'll either fix it or discover your router is going bad, or, it's the ISP.

I would suggest if the above steps don't fix the issue, buy a replacement router but keep the receipt. Then try the new router. If the problem persists you can now call the ISP and say "I've tried all this, including replacing the router so now you need to take a closer look at your equipment"

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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May 29, 2011 at 08:20:53
Make sure, you've installed the latest firmware for your router.

Click Here on HowTo ask good Question to get best Help
Let us know, if the problem is solved !!!

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May 30, 2011 at 16:25:11
phone your ISP and get them to send a free router for your service.

Use this for testing. It wil come with most of the default settings - just username/password needed.

If same issue with their own router then its a network fault on their side. If issue clears up then its your netgear.

Cheap. Quick . Simple.

Gigabyte GA-965P-DS3P
Intel Core 2 Duo E6420
2x1Gb Corsair XMS2 DDR2-800Mhz
Sapphire x1950Pro
500GB Cavier Blue
500W FSP Bluestorm PSU

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Related Solutions

May 30, 2011 at 18:56:55
Take a look at the routers log.
When the ADSL connection to your ISP had dropped, you should find entries for that in the routers log.

If ADSL has not dropped, you simply lost the wireless connection, which can be caused by power supplies, microwaves a.s.o. in the environment of the wireless router, or maybe another router, maybe of one of your neighbours do run a wireless network on the same channel, as you do.
Another reason could be a firmware issue.
Therefore check, whether your router is running the latest firmware.

Click Here on HowTo ask good Question to get best Help
Let us know, if the problem is solved !!!

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June 1, 2011 at 13:24:47
Thanks all -

thanks Curt, I haven't had time to download and run through your troubleshooting doc but I will, that's very helpful.

Latest firmware, hmmm, it was working before and it won't have suddenly downgraded itself so I doubt that's the problem. Not impossible but very unlikely. Something's changed - the question is what?

Get a free router... I doubt my ISP will be so generous, not before they've wasted a lot of my time sending me down blind alleys that are chiefly designed to fob me off. Their tech support is trained to do that. I know because I've been down that road with previous problems. I also know that changing the router is not a definitve test - although it is worth trying. But first I'd like to try to understand what the problem is, if I can, before I throw that particular sledgehammer at it.

There are not many other wifi networks in range and not much stray radiation in the band either, not here.

Since I first wrote -
I have logged onto the router and it claims to be talking to the PC and to the ADSL at normal speeds, even when I can clearly see that it's gone down. Which is a bit bizarre. I can see the stats updating and I'm inclined to believe them up to a point: when there's no real traffic going on, how can it claim to be talking at about 6500 kb/s to the ADSL? There's no traffic to speak of, what's it measuring? I suppose there's a bit of handshaking going on. Anyway, I can do various things and the only action that seems to clear it is to reboot the router. I'm trying to find out whether the dynamic IP is getting reallocated. It looks unchanged, but is the ISP changing it and my router failing to accept the new address? Hard to know, all I can go by is what's displayed, which may be wrong.

Another test I will try is to log on using another PC. I have a couple of laptops I can bring home and see whether they all fail at once.

I'll keep nagging this one, it won't go away on its own...


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