Frequent internet cut outs.

July 25, 2011 at 23:41:41
Specs: Windows 7
My internet was working fine a couple of months ago, then suddenly it started to cut out every few hours. Overtime it just go worst. So we contacted our ISP: Tesltra Bigpond. We live around 5kms from the exchange. Tesltra thought that there might be too much static or something over the line so they put us from ADSL2+ to ADSL2. This did nothing except raise the speed a little bit. After ringing them again someone came out from telstra and did some tests on our line. He thought he knew what the problem was and said he was going to put us on a different thing(have no idea what) at the exchange. Again this did nothing. We rang them again and they put a stabilizer on our line. This did nothing. Now they just blame the distance from the exchange. On the property though there are two completely separate lines coming on. Both same ISP and contract. The other line works perfectly, so I am pretty sure it is not the distance.

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July 26, 2011 at 04:56:24
There is the possibility that the line you are having problems with has been in situ longer than the other and has been broken and repaired a numbers of times. Cable joins don't matter much as far as telephones are concerned but too many of them can have a detrimental effect when it comes to DSL

Most DSL routers have the facility to look at the technical detail of the line. Something like this:

Noise margin (Down/Up) 4 dB / 5.8 dB
Line attenuation (Down/Up) 26.0 dB / 15.1 dB

Take some reading and compare them with each line using the same router for both..

With Noise Margin or sometimes SNR (Signal to Noise Ratio) the higher the better.

With Line Attenuation the lower the better.

If there is any radical difference you can present that to the engineer.

This will give you some information on what to look for:

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