FireFox 22.01 isn't connection to many websites

January 20, 2014 at 11:19:57
Specs: Windows 7
Firefox won't connect to any http websites. I get the following when trying; Firefox can't establish a connection to the server at support.mozilla.org., Firefox can't establish a connection to the server at accounts.google.com., Firefox can't establish a connection to the server at www.google.com.
System Restore failed, CCleaner checked the registry etc. I'm at my wits end.
Can anyone help me?

See More: FireFox 22.01 isnt connection to many websites

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#1
January 20, 2014 at 12:00:07
Is IE connecting OK to those same sites?

Try updating Firefox which is now Version 26.0. Update from "Help > About Firefox".

Always pop back and let us know the outcome - thanks


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#2
January 20, 2014 at 12:56:49
Hi Derek,
No, IE is not responding. In fact IE is royally messed up. When I try to update, Firefox says I'm already updated. Can't get on Mozilla to figure anything out. Had major problems last week when several things installed itself on my desk top. Yeah, I know, how could that happen, eh? I had been on my pc at 5pm and all was running just fine. The next morning there's a different home page and a new toolbar. Can't remember the name of the home page, something like mojob? Also Malwarebytes had found PUP.Optional.MySearchDial.A and Trojan Elex, which have been taken care of. Things ran fine after that, but now................?

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#3
January 20, 2014 at 13:06:17
Ah, that makes all the difference. I will ask a colleague (Johnw) if he is available to take you through a clean-up process.

In the meantime download this ADWCleaner file (via another computer using a flash drive if need be):
http://www.bleepingcomputer.com/dow...
Use "Download Now @BleepingComputer" button.
After transfer double click the file and run the Scan. It is usually safe to then run the Clean which will remove all dubious toolbars, but you can opt in and out of things if you wish. Please keep the log.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
January 20, 2014 at 14:21:36
I already deleted the toolbar and the browser that was causing problems last week. The unable to connect problem, just started this morning. And, sorry, I don't have a 2nd computer.

message edited by sonnyboy43


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#5
January 20, 2014 at 14:31:24
The trouble with infections is that very often one fix does not entirely eliminate them. This means that they can come back. It is very likely that other toolbars or their remnants are still there and I would be surprised it didn't find more. They are a common cause of what you are describing.

Even if ADWCleaner (my previous link) should "appear" to solve your problem then there is a lot to be said for running through a series of processes to make sure nothing more is lurking. Johnw has a lot of knowledge and experience of this very thing, so if he happens to join us I would recommend you then run through whatever processes he suggests.

Your browser issues can then be tackled as part of this.

EDIT:
Sorry, I'd missed the bit about not having another computer. As far as ADWCleaner is concerned maybe a friend would let you download the file (the computer you are using now maybe?). You only need to transfer it over.

Another thing is to see if you can get online by starting in Safe Mode (tap F8 key while booting).

Try Firefox in it's own Safe Mode (without addons) by holding down the shift key while opening it.

IE Repair might allow IE to temporarily work to get the download:
IE > Tools > Internet Options > Advanced > Reset button.
Note that IE can also be started without addons:
Start > All Programs > Accessories > System Tools, then click Internet Explorer (No Add-ons).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
January 20, 2014 at 15:04:10
Ok, I'm here, got to get my head around all the issues first.

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#7
January 20, 2014 at 15:07:53
"Malwarebytes had found PUP.Optional.MySearchDial.A and Trojan Elex, which have been taken care of"
Copy & Paste the contents of the log in your next post please.

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#8
January 20, 2014 at 15:10:17
If you can't find the log, do a search for malwarebytes or look in here.
C:\Users\Pete\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
Replace Pete with the User's name.

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#9
January 20, 2014 at 16:40:53
www.malwarebytes.org

Database version: v2014.01.09.04

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 11.0.9600.16476
Win7User :: WIN7USER [administrator]

1/14/2014 10:16:47 AM
mbam-log-2014-01-14 (10-16-47).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 208993
Time elapsed: 22 minute(s), 4 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 5
HKCR\CLSID\{D0C21091-FF8E-432C-9006-0540E81BA9D7} (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
HKCR\TypeLib\{5530C971-3D8F-471B-AC49-4CC23FA955E2} (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
HKCR\Interface\{7FBC7ADD-4D75-4685-9BD4-30D3FBDD3AB4} (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D0C21091-FF8E-432C-9006-0540E81BA9D7} (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{856AD396-519D-4C7A-BED6-6785F64924BC} (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\Software\Mozilla\Firefox\EXTENSIONS|{B21F5E31-B8E8-41CD-B74C-168A71A10E49} (PUP.Optional.GreatArcadeHits.A) -> Data: C:\Users\Win7User\AppData\Local\GreatArcadeHits\gahff.xpi -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 2
C:\Users\Win7User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\GreatArcadeHits (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.

Files Detected: 16
C:\Users\Win7User\AppData\Local\GreatArcadeHits\GreatArcadeHitsIE.dll (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\Temp\dlmB0D9.tmp\copy1-SetupGreatArcadeHits.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\Temp\dlmB0D9.tmp\SetupGreatArcadeHits.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\GreatArcadeHits\Play Games online on GreatArcadeHits.com.url (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\GreatArcadeHits\Uninstall GreatArcadeHits.lnk (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Windows\Tasks\GreatArcadeHits.job (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\application.ico (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\cookies.js (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\gahcrx.zip (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\gahff.xpi (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\GAHUninstaller.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\GAHUpdate.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\Play Games online on GreatArcadeHits.com.url (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\PopupBroker.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\premium.pem (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Win7User\AppData\Local\GreatArcadeHits\static.js (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.

(end)
I can't find the elex delete on Malwarebytes

message edited by sonnyboy43


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#10
January 20, 2014 at 16:55:49
"I can't find the elex delete on Malwarebytes"
No problem at this stage. Can get a very good picture of what is happening from the log.

Lets now try these fixes.

Start > Control Panel > Internet Options > Connections > LAN settings, untick > Use a proxy server for your LAN. Click OK twice.
Firefox Proxy settings:
Open Firefox, click Tools > Options > Advanced and click the Network Tab.
Under the Connection section click on the Settings... button.
Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
Click OK... then click OK again.
Close Firefox and Restart the computer.


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#11
January 20, 2014 at 17:01:44
Got to go out for a few hours, if you can, use these.

1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/BWELEfV.gif
http://i.imgur.com/4luY3rU.gif
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/qO92huz.gif
http://i.imgur.com/qzTUYkX.gif
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool to your Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#12
January 22, 2014 at 12:12:18
All the replies and the response time was phenomenal, but none worked. My computer guy is going to do a remote today or tomorrow. Otherwise, I'll have to take the PC to his workplace. Thanks Derek and John. I'm very impressed.

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#13
January 22, 2014 at 12:18:49
As you wish but I doubt Johnw was finished - he usually works through the system until he is satisfied it is OK.

Always pop back and let us know the outcome - thanks


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#14
January 22, 2014 at 14:05:14
"As you wish but I doubt Johnw was finished - he usually works through the system until he is satisfied it is OK"
Correct Derek, am waiting on the AdwCleaner & Junkware Removal Tool log info.

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