Failure to authenticate with VPN server using AT & T client

August 25, 2012 at 15:35:42
Specs: Ubuntu 12.04, 1/2Gb
Hello,
I'm using AT&T Global Network client in order to connect to my corporate network. I am connecting over existing internet connection. After I profided all credentials I've got message 'Authentication suceeded' . Next message: 'Connecting to VPN server ...' and here it hangs.
For some reason it failed to connect to VPN. I was using AT&T client on Ubuntu 12.04. Then I installed AT&T client on Windows XP but I've got exact same issue and timed-out while trying to connect to VPN.
My ISP is FiOS Verizon and I'm connected wired to router.
Here are the detailed message while it tries to connect:
08/25 18:33:19.293 [0441] CSC Adapter 'eth0' has fam=10 addr=0.0.0.0.
08/25 18:33:19.294 [0441] CSC starting auth command: /opt/agns/bin/smx_auth 204.146.172.230
08/25 18:33:19.298 [0441] CSC authProcessingThread() started.
08/25 18:33:19.306 [1451] GUI AGNC ACTIONREQUESTED: '100'
08/25 18:33:19.306 [1451] GUI in action_requested_callback, parameter = 100
08/25 18:33:19.362 [0441] CSC FSM: VPN connection requested.
08/25 18:33:19.363 [0441] CSC FSM: agnclientd version is 2.0.1.3003.
08/25 18:33:19.364 [0441] CSC SLR1000 - SLRStartNewVPNConnection() was called.
08/25 18:33:19.364 [1451] GUI agnState changed from 10 to 100.
08/25 18:33:19.365 [0441] CSC STATE received.
08/25 18:33:19.368 [1451] GUI agnState changed from 100 to 200.
08/25 18:33:19.392 [0441] CSC STATE received.
08/25 18:33:29.003 [0441] CSC authentication completed, auth_rc = 0
08/25 18:33:29.004 [0441] CSC authProcessingThread() ended.
08/25 18:33:29.004 [0441] CSC FSM: Authentication response received (SMX 0x00 - 00000000).
08/25 18:33:29.004 [0441] CSC FSM: Authentication succeeded. (first VPN server 204.146.24.55)
08/25 18:33:29.005 [1451] GUI agnState changed from 200 to 300.
08/25 18:33:29.006 [0441] CSC STATE received.
08/25 18:33:29.031 [1451] GUI Connecting status 'Authentication succeeded.'
08/25 18:33:29.031 [1451] GUI Connecting status 'Connecting to VPN server...'



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#1
August 25, 2012 at 17:09:38
Nothing wrong on your end.

You need to call your IT department and present them with the log.

It looks to me that you made the connection successfully.

It's what follows. The vpn server was the next step. Only folks that can fix this is your IT dept.

They may refer you back to AT$T due to the client. It may be missing a talking component so it misses some of the challenge which in turn results in failure.

Best of luck.

Answers are only as good as the information you provide.
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