failed gateway ip ping on dell xps 15r laptop & slows net

June 19, 2012 at 06:28:51
Specs: Windows XP
failed gateway ip ping on dell xps 15r laptop and slows up the internet, but when I plug it into the outlet, ping test passes and the internet screams.

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#1
June 19, 2012 at 07:05:44
I'm guessing when it's not working correctly you're connecting wirelessly?

If that's the case, we'll need to see the TCP/IP settings for both your wireless and your wired connection. To get those settings simply open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

Once you've finished, copy/paste the output into a response on here so we can have a look.

For info on how to copy/paste from a command prompt window click on my name above and read my "how-to" guide titled, "Post the output of ipconfig (version 2)"

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
June 19, 2012 at 07:16:40
I'm connecting wirelessly, but when I plug my laptop into an electrical outlet that's when I don't have a problem. I'm not connecting wired to any modem or router.

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#3
June 19, 2012 at 10:38:13
It is possible that a power saving issue has slowed down the nic or cpu. It is a common issue.

ipconfig will not help don't bother with that.

Set or find power settings in either or both cpu nic. They can be in very different places.

Power as in both power output of the nic and power as in power usage. Sometimes called throttling.


Ping is a very poor test. Try to use better tools to diag networking.


Hang up and live.


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Related Solutions

#4
June 19, 2012 at 10:50:32

Thanks for clarifying the "plug my laptop in" situation and please gather the information I asked you for and post it in here.

While doing so, please do the same on a computer in your network that has no problem's getting connected and post the results here as well. Please label both approrpriately.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

edited by moderator: Removed insults


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#5
June 20, 2012 at 12:42:09
Replacing deleted post

The recommendation is to go to the network card properties, go the the power tab and set power management to disabled.

This way the card won't drop the internet when running on battery.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#6
June 20, 2012 at 12:58:37
Seems to me that the problem is the opposite of the recommendations. When on battery, it works fine, when plugged in, it doesn't work well. It's possible that there's an electrical interference problem. You wouldn't happen to know someone with a similar laptop that could let you use their power cord? Or maybe try this at a public hotspot and see if the same situation occurs, there might be a problem with the electricity in your home/office where you usually plug it in.

--
Andrew Leonard
BL Technical Services
IT Support Maryland


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#7
June 20, 2012 at 14:55:56
The OP posted this. "but when I plug it into the outlet, ping test passes and the internet screams."

I don't see how that is backwards.

Hang up and live.


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#8
June 20, 2012 at 15:29:02
I would agree. Hollowamn512 you may wish to reread the OP's post.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#9
June 25, 2012 at 10:23:59
My mistake. In that case I agree with the suggestion on the power management option.

--
Andrew Leonard
BL Technical Services
IT Support Maryland


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