Failed connection to broadband Error 651

April 9, 2015 at 09:33:28
Specs: Windows 8
My lenovo desktop has a failed connection to broadband Error 651. My connection to the wireless router is OK. I am asked for a username and password to connect to broadband, but as I believe this was factory set when I bought the PC, can you provide me with information if possible.
My OS runs on windows 8.


Kind regards


message edited by jomead

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April 9, 2015 at 12:20:17
To clarify - you can connect to the router at least via wifi - or ethernet connection?

Presuming so and you are unable to actually get onto the internet via your broadband service, then the user name and password you seem to be being asked for is the one that is provided by your broadband service - your (ISP). It is not factory set in your computer; but is separate and distinct and as I say provided by your ISP.

Is the router you have "yours" - or is it one provided by your ISP?

If the latter (provided by your ISP) then frequently the user name/password is hard coded into the router setup by your ISP. If it's your own router then you would have had to enter those details manually when setting up the router; and those details would have been given to you by your ISP.

What make/model is your router; and is it one provided by your ISP or not?

Have you tried simply power cycling the router; switching off completely, waiting a couple of minutes and then switching it back on.

What happened to cause the current situation?

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April 15, 2015 at 14:16:13
There's a lot of general hits about that error in Google:
Worth a look through to see if anything helps.

Always pop back and let us know the outcome - thanks

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