Ethernet Port does not Work, Usb does

Gateway desktop / 560ge
February 6, 2010 at 16:12:59
Specs: Windows XP
I have gone to numerous forums and IT friends for support but to no available...nothing at all. My problem I would think not to diffucult but obviously it is. I have a Gateway 560GE running XP. Modem Motorola SB5101. I can connect the modem to PC with USB and get internet, but not connect the modem to PC with ethernet cable...get limited access message on pc. I have replaced the ethernet cable twice RJ45 (cat6), replace the modem 3 times..and the internet provider replaced the cable from outside to my house. I have replaced the NIC card and the device manager has no conflicts with the card. I also can connect my modem with ethernet to my TV and receive internet access. I also have plugged, replugged and power off several times. After extensive search on the net, I have only read one other forum where an individual had the same problem...the solution...he gave up and still connects thru his usb connection. I went and bought a new tv with ethernet connection a couple weeks ago...and all I want to do sis hookup my tv to the internet while my desktop pc is also on the net...Yes I will also need a router to do this...but I cannot get my ethernet connection on the back of my pc to work. Iam not an IT tech nor do I claim to be...just a women on a mission! Thanks for any help...sorry for such a long thread...But I wanted to answer the basic questions as I have soooooo many times in other forums with no solutions! Thank you for any assistance you may have.

See More: Ethernet Port does not Work, Usb does

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#1
February 6, 2010 at 16:52:30
Those surf board modems are fickle to say the least. I had that problem, with a client. I took the modem & PC to another part of the house & it worked fine. Sometimes there are too many splitters inside the house. Sometimes there is a 4 way splitter when only a 2 way is needed.

Also, one driver version behind can make difference too.

How do you know when a politician is lying? His mouth is moving.


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#2
February 6, 2010 at 16:57:47
Good post. I appreciate the info.

It appears the source of the problem is your pc though not its hardware. After all, you replaced everything else.

Please bare with me as I ask a few more questions;

1. first nic: was it a builtin to the mainboard nic?
2. did you check if enabled/disabled in bios (if built in)? What is the state of that entry now (enable/disabled)?
3.did you ever run the winsock fix?
4 someone go thru all of your tcp/ip settings?
5. go thru the commands chkdsk /f , ipconfig /all , ping 127.0.0.1, ping google.com?
6. any history of viral, spyware, malware infection/clean?

BTW I have the exact same model but comcast rebranded. Ethernet works great from day one.


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#3
February 7, 2010 at 12:36:36
Thank you for your response in answer to your questions:

1. I believe built in...however need to take cover off to check.

2. Not sure how to check the bios (enable or disabled)??

3. Yes. Same Results

4. Numerous times

5. Ping google but only receive 2 replies and then receive timed out messeage. Ping 127.0.0.1 and receive 4 replies (Packets sent =4, Received = 4, Lost = 0)

Ipconfig /all results:

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration
Host Name . . . . . . . . . . . . : ANIMALHOUSE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : om.cox.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : om.cox.net
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-13-20-25-82-A0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 98.161.21.133
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 98.161.20.1
DHCP Server . . . . . . . . . . . : 172.19.81.19
DNS Servers . . . . . . . . . . . : 68.105.28.11
68.105.29.11
68.105.28.12
Lease Obtained. . . . . . . . . . : Sunday, February 07, 2010 2:06:52 PM

Lease Expires . . . . . . . . . . : Monday, February 08, 2010 2:06:52 PM

Ethernet adapter Local Area Connection 5:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Linksys LNE100TX(v5) Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-22-6B-BE-BE-67

Ethernet adapter Network Connect Adapter:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter
Physical Address. . . . . . . . . : 00-FF-98-4B-AD-82

6. No history of virus or malware


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Related Solutions

#4
February 7, 2010 at 12:50:02
I can ping your gateway and dns ips with success. Appears the nic, cable and ip are working correctly.

Can you ping yahoo.com?
What are you running for firewall software?

You do not need to take the cover off to check if the nic was builtin. Just look at the back of the pc where the usb/keyboard/mouse/video ports are located. Nic port present?

BTW you can not add devices like a new nic card without disabling the onboard nic via the bios. Otherwise you have device conflicts.

First step is getting into your bios. Upon a cold bootup you should see a bios screen which at the bottom tells you want keys to hit to access. Do you see this?


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#5
February 7, 2010 at 13:29:24
Thanks Wanderer for your help.

Well I’m on the net right now using my usb cable...maybe that is why you can ping my address?? I have been unplugging my usb cable and using my Ethernet cable when running these tests. Yes nic card present on back. I still have the new Linksys nic card installed and the nic card that is built in. I have disabled the Linksys nic card and will return since I cannot access thru that as well. I can ping Yahoo however only get 2 replies like Google. I’m running Norton Internet Security and Anti-virus auto protect. I have also uninstalled these to try and get access and that also did not work. Lastly, yes I can access the bios screen at startup.


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#6
February 7, 2010 at 14:54:04
connect with ethernet and do another ipconfig /all

If you go into the bios can you find the screen that has the nic to enable/disable?

If you are not going to use the new nic then remove it from the system. but I wouldn't take it back quite yet. Lets make sure the onboard nic is working. This is why I need you to go into the bios and find the enable/disable for the nic. It is usually in the same place you find usb ports/com/ lpt and music ports.

I used to work for Symantec many moons ago supporting Norton Utilities. When Symantec products go haywire they do so like you are seeing with the two pings and then the time outs.

Lets work from the ground up starting with making sure the ethernet port is actually working. When it is you should see blinking lights on it and the modem lan connection.


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#7
February 7, 2010 at 15:20:20
Ok. I checked in the Bios settings and it is enabled. The lights on the back of the nic card shows bright amber and flashing green. I

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#8
February 8, 2010 at 08:39:53
Great. Post a ipconfig /all with just the ethernet enabled. Thx.

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#9
February 8, 2010 at 12:12:27
Wanderer always has good advice but you shouldn't ignore my suggestion about checking the splitters. You could be doing all that work for nothing.

How do you know when a politician is lying? His mouth is moving.


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#10
February 8, 2010 at 15:30:05
Thanks guapo. I believe I could be wrong but I don't think I have any splitters...everything is connected by 1 direct cable (end to end).

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#11
February 8, 2010 at 15:42:09
Results of ipconfig /all with just ethernet cable:

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ANIMALHOUSE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : om.cox.net

Ethernet adapter Network Connect Adapter:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Juniper Network Connect Virtual Adapter
Physical Address. . . . . . . . . : 00-FF-08-F0-B4-82

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : om.cox.net
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-13-20-25-82-A0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 70.187.12.221
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 70.187.12.1
DHCP Server . . . . . . . . . . . : 172.19.81.19
DNS Servers . . . . . . . . . . . : 68.105.28.11
68.105.29.11
68.105.28.12
Lease Obtained. . . . . . . . . . : Monday, February 08, 2010 5:35:25 PM

Lease Expires . . . . . . . . . . : Tuesday, February 09, 2010 5:35:25 PM

Ethernet adapter Local Area Connection 5:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Linksys LNE100TX(v5) Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-22-6B-BE-BE-67

C:\Documents and Settings\Owner>


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#12
February 9, 2010 at 05:32:19
Wait for Wanderer's opinion but it looks like that IP config shouldn't be under local area connection since it shows an external IP address. The DHCP server info doesn't look right either.

How do you know when a politician is lying? His mouth is moving.


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#13
February 9, 2010 at 07:43:55
That looks OK to me. The dhcp server is behind a router which is why it has a different address.

There are some oddities when comparing the usb to rj45
DNS servers and subnet mask remain the same but the ip, dhcp server and gateway are all different. That is strange. I would expect them to stay the same given the same modem


IP Address. . . . . . . . . . . . : 98.161.21.133
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 98.161.20.1
DHCP Server . . . . . . . . . . . : 172.19.81.19
DNS Servers . . . . . . . . . . . : 68.105.28.11

IP Address. . . . . . . . . . . . : 70.187.12.221
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Default Gateway . . . . . . . . . : 70.187.12.1
DHCP Server . . . . . . . . . . . : 172.19.81.19
DNS Servers . . . . . . . . . . . : 68.105.28.11

I can ping your default gateway successfully which is good.

I don't see anything here preventing you from internet access
Can you ping the following?
Default Gateway . . . . . . . . . : 70.187.12.1
DHCP Server . . . . . . . . . . . : 172.19.81.19
DNS Servers . . . . . . . . . . . : 68.105.28.11


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#14
February 9, 2010 at 10:22:20
Unfortunately I can only work on this during the evening. However will try right away at 6pm cst. Thank you both for taking the time and effort with this!

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#15
February 9, 2010 at 16:28:24
Results for Default Gateway, DHCP and DNS ping:


C:\Documents and Settings\Owner>ping 70.187.12.1

Pinging 70.187.12.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 70.187.12.1: bytes=32 time=11ms TTL=64
Request timed out.

Ping statistics for 70.187.12.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms

C:\Documents and Settings\Owner>ping 172.19.81.19

Pinging 172.19.81.19 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 172.19.81.19: bytes=32 time=11ms TTL=60
Reply from 172.19.81.19: bytes=32 time=12ms TTL=60

Ping statistics for 172.19.81.19:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms

C:\Documents and Settings\Owner>ping 68.105.28.11

Pinging 68.105.28.11 with 32 bytes of data:

Reply from 68.105.28.11: bytes=32 time=9ms TTL=61
Reply from 68.105.28.11: bytes=32 time=8ms TTL=61
Reply from 68.105.28.11: bytes=32 time=12ms TTL=61
Request timed out.

Ping statistics for 68.105.28.11:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 12ms, Average = 9ms

C:\Documents and Settings\Owner>


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#16
February 9, 2010 at 17:37:18
Not great news but OK.

Have you talked to your ISP about replacing the modem?

given the history and these tests I see three possibilities

1. firewall
2. nic
3. modem lan port

I rule out the nic because you tried another. neither worked
Could be the firewall but you got to the dns/dhcp servers with loss. Firewall would block all so I rule that out.

Really comes down to the lan port on the modem if the usb connection doesn't have these same time outs. Same internet connection shouldn't behave differently [like this] between interfaces.

You should just be able to call them, do an exchange at no cost to you.

Hope this helps
http://www.cox.com/Support/


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#17
February 9, 2010 at 17:54:54
It is just too weird I connect my TV to internet thru the modem using the ethernet...but I will go on. Through this entire hellish nightmare with my isp provider...they have replaced the modem 3 times. After 2 hours at my house and numerous numerous hours on the phone with them trying to get the ethernet connection to work....I was thrilled to at least get internet thru the usb. They had no explanation of why it did not work thru the ethernet. If this is to the point of working with my isp provider...well life is way to short. Mark the score....Ethernet 1...Me 0. Life will go on :) Thank you so very much in trying to help...I really really appreciate your kindness and help!!!

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#18
February 9, 2010 at 19:31:08
I should have figured :-) you had replaced the modem.

OK there is one last trick, given the circumstances.

When a nic communicates with another network port they have to agree on speed and full or half duplex. Sometimes the two interfaces just don't finish their talk and one speaks spanish and one english.

Go to your nics properties/advanced and where is says duplex and speed change from auto to 10mb half duplex.

Restart your computer. See if you can ping with no drops. If still not go do full duplex. Usually modems in my experience were 10mb half duplex/


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#19
February 10, 2010 at 06:52:15
I know you told me that there are no splitters but may I ask how many TVs are in the house & there location in the house? Is there a cellar?

How do you know when a politician is lying? His mouth is moving.


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#20
February 10, 2010 at 07:40:57
Me will check this evening on the nics properties and give that a whirl. Well if anything is a great learning experience!

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#21
February 10, 2010 at 07:42:55
No cellar...but 1 in basement and 2 upstairs. The TV I connect to is about 30 ft away from pc. Just been using a 50ft cable between pc and tv.

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#22
February 10, 2010 at 10:40:27
If you have 3 TVs, then you have one or more splitters. How else can the signal be divided & that's exactly the problem. The signal is reduced. Take the modem & the PC, bring it to one of those other areas & connect it there. I bet it works.

How do you know when a politician is lying? His mouth is moving.


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#23
February 10, 2010 at 11:12:10
guapo
why would a splitter effect the modems rj45 port and not the usb?

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#24
February 10, 2010 at 12:38:54
I don't have the answer to that, except to say, that it happened to me at a customers house. I moved the PC & modem to another room where there was a different coaxial & the cat5 worked.

IMO, all your well planned & methodical steps may have been in vain, if that's the case.

How do you know when a politician is lying? His mouth is moving.


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#25
February 10, 2010 at 12:58:48
Attempting to solve an issue is never in vain. I would be happy if anmlhse was up and running

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#26
February 10, 2010 at 14:02:02
Ok after more thought...thinking outside my house :) I have one cable leading to my house...splitted into two. One into my basement and splitted 3 times to the tv's...the other cable directly into my pc room?

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#27
February 10, 2010 at 14:09:24
That only means one split to you and that is very normal since most have one modem and one TV.
It certainly does not make any sense to move the modem to the line that has more splits.

When will you have time for that last test of 10mb half duplex?


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#28
February 10, 2010 at 14:16:14
This evening around 5:30cst

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#29
February 10, 2010 at 15:51:50
Wanderer...
OMG...OMG and OMG!! The ethernet cable works!!!!! Unbelievable...I thought I would not live to this day :)
I'm like a kid on Christmas Morning!! My toy...it works!

I'm in total disbelief...how could I ever thank you!

You have accomplished where so so many have failed...
Thank You again! Truly Truly Appreciate all you have done!

Thank You also Guapo for hanging in there and making your wonderfuly suggestions!!!


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#30
February 10, 2010 at 16:06:34
I am VERY glad for you anmlhse!

Thanks for posting back.

You will need to remember this when you hook up router. But hey you know where to come for help!


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#31
February 10, 2010 at 16:09:27
For the router...don't I just plug a ethernet cable from modem to router and then another cat6 from router to tv? I have already laminated a ducked taped your instructions about the changing the speed!!

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#32
February 10, 2010 at 16:22:05
routers wan port to modem port - yes
router lan port to TV -yes

after you have configured the router and dhcp service :-)

in your router you may need to "clone" your workstations mac address to that of the routers wan port so the isp thinks its your pc still. Usually there is a button on the routers wan page for this.


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#33
February 10, 2010 at 16:30:31
I understood "ping" and other stuff...but you just lost me. Never have used a router before and so it's not as simple as plug and play...LOL. Baby steps it seems :)


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#34
February 10, 2010 at 16:47:39
Not a problem. Also remember that when you connect your pc to the router to change back to auto in the nic properties.

Let's hope next time doesn't result in such a long thread :-)


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#35
February 10, 2010 at 16:55:27
Ok. I guess I don't understand why to swich back to auto...but then again you are the EXPERT!! : )

BTW...this is a short thread for me with previous forums! Also you were sooooo much more patient and understanding! I cheers to you my friend!!!!!!!!!!!!


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#36
February 10, 2010 at 18:46:33
You crack me up. Have a nice evening.

ps. see post 18 concerning the auto :-) It worked because you did great on the specifics.


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