Ethernet fails wireless works

December 6, 2010 at 16:14:13
Specs: Windows Vista, AMD Turion 64 X2 TL-58
I'm unable to get my laptop to work with my Ethernet cable to my router, so I use the wireless and it works fine. The problem comes when I stay at a certain Best Western hotel and neither the Ethernet nor the wireless works there. At many other hotels the wireless works fine.
My old XP desktop works fine on the Ethernet cable. Any ideas on how to get the Ethernet working? Also need to get the wireless to work at Best Western.
The router is a Trendnet TEW-452BRP. Laptop is a Toshiba Satellite with Vista SP2.
TCP/IPV4 is set to obtain IP address automatically.

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#1
December 6, 2010 at 16:31:58
ethernet port enabled?
post the results of an ipconfig /all for review.

did best western give you the passcode /ssid for their network?

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#2
December 6, 2010 at 16:32:04
You aren't trying to use the router at the hotel, are you?

How do you know when a politician is lying? His mouth is moving.


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#3
December 6, 2010 at 18:25:10
They have no password.
They have a Ethernet connection in the room, but neither it nor the wireless works on my machine. If posting the configuration compromises the security of my machine, please delete as needed.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5008X Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1B-9E-6C-82-47
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::384e:583a:5314:73c4%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, December 06, 2010 4:41:09 PM
Lease Expires . . . . . . . . . . : Monday, December 13, 2010 8:09:41 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234888094
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-82-2E-B9-00-A0-D1-82-8E-11
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-A0-D1-88-44-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0642EFCB-8E53-40C6-82BB-3788A1190ACD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{88BE46EB-472D-4370-BBC5-715F8051ECC7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1489:3742:3f57:fe9a(Preferred)
Link-local IPv6 Address . . . . . : fe80::1489:3742:3f57:fe9a%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


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Related Solutions

#4
December 7, 2010 at 06:56:34
The wireless adapter is getting an IP address. It should work. Are there any firewalls running?

How do you know when a politician is lying? His mouth is moving.


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#5
December 7, 2010 at 08:21:07
and the wired interface is there and looking good. Hook up wired and then do another ipconfig /all

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#6
December 8, 2010 at 18:00:02
I turned off the standard MS Vista firewall and the wireless. Only had the Ethernet cable connected. Reset the Router:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5008X Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1B-9E-6C-82-47
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-A0-D1-88-44-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0642EFCB-8E53-40C6-82BB-3788A1190ACD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


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#7
December 8, 2010 at 18:16:16
As you can see, it says media disconnected. Therefore, it never received an IP address. What does it say in the device manager next to network adapters? Are there any errors in the event viewer?

How do you know when a politician is lying? His mouth is moving.


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#8
December 8, 2010 at 19:50:39
This is way over my head. I'm struggling here to understand what you're saying.
In Event Viewer, Windows Log, System, I'm finding===>
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 001B9E6C8247. The following error occurred:
The semaphore timeout period has expired.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
<==== Then under Custom Views, Network Diagnostics Events, all I find are messages about the wireless===>
The system detected that network adapter Wireless Network Connection was connected to the network, and has initiated normal operation.
<=========I'm trying to understand what you mean by adapter. I'm not sure what I'm using.
(1) I see Broadband Connection, then
(2) I see Broadband Connection 2 - which has a white checkmark in a green circle. Both 1 & 2 show disconnected and both show TCP/IPv6 and v4 and QoS Packet Scheduler selected.
(3) Shows Local Area Connection - LAN or High-Speed Internet (2) - this has a red X to indicate it is not working and says Network cable unplugged. Properties shows the IPv6, and v4 and QoS selected but everything else is selected too.
(4) Wireless Network Connection shows my router (which works).

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#9
December 8, 2010 at 20:08:18
device manager can be accessed by right mouse clicking on Computer and going to properties.

It lists your hardware devices. A yellow exclaimation point next to one means there is a problem which is usually driver related.

Guapo was asking you to look at the network devices and see if there was a exclaimation point.

Here's microsofts version
http://technet.microsoft.com/en-us/...

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#10
December 8, 2010 at 20:21:06
OK... that's what I needed to know.
The only yellow exclamation point is on the Bluetooth adapter and I never use that. I disabled it and that removed the flag from it.
The Network Adapters do not have flags on them.

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#11
December 9, 2010 at 06:21:43
It sounds like something is conflicting with the operation of the NIC. Download, update & run anti malware from malwarebytes.org

If it's not malware, it could be something in the startup menu under msconfig.

You can always try safe mode with networking. Reboot, F8

How do you know when a politician is lying? His mouth is moving.


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#12
December 9, 2010 at 17:55:22
I ran the anti-malware. Nothing found.
I changed startup menu to start everything.
I tried Safe mode but didn't learn anything from it.
I updated the driver on my Realtek PCIe FE Family Controller, then disabled it, then enabled it.
No change.
What is the easiest way to tell whether it is working? I switch off the wireless and lose the connection. I'm taking that to mean the Ethernet wired connection is not working. I have the "free" version of Network Magic but it is about worthless - most things don't work unless you pay.

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#13
December 10, 2010 at 07:13:34
You wanted to stop everything to test the startup, not start.

How do you know when a politician is lying? His mouth is moving.


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