|It sounds like your wireless network interface may not be properly installed. The first thing you should do is get it working and use the most recent drivers you can find online for the device to do so. You can use the laptop's make/model to find the drivers on the OEM's website (original equipment manufacturer)|
Once you get the NIC working then this problem should go away.
It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.