DNS not recognized by IE, but it is by Mozilla plzz Help

April 6, 2014 at 06:15:26
Specs: Windows xp
HI I have a friend who is having problems with her DNS as the computer gives her that message.
She is connected to the Internet, Mozilla does work, but Internet explorer, chrome, outlook and others don't recognize that the computer is connected to the Internet or something else ( I don't know ).

all this happened after she uninstalled Norton and then reinstalled it , somewhere in all that she did a system restore to an earlier point. I don't know the specifics, the computer is not with me its at her house.

Desktop with cable not wireless
Comecast is the ISP
and its running windows XP

Things she has done.

Reset the modem by removing the power and waiting 15seconds and reconnecting it.
ran diagnostics through IE ( didn't do much all it said was to check the modem/router and see if everything was connected right)
disabled Norton

Through Command Prompt

ipconfig /flushdns (she ran this first by itself )

Through Run ( then these one after the other)

ipconfig /releasel
ipconfig /all
ipconfig /flushdns
ipconfig /renew
netsh int ip set dns

she is using Mozilla right now since its the only thing recognizing that its connected to the Internet.

Thank you for any help possible.

See More: DNS not recognized by IE, but it is by Mozilla plzz Help

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April 6, 2014 at 07:50:26
She could try resetting Internet Explorer

http://go.microsoft.com/?linkid=964... (this is the automatic download)
Close all Internet Explorer and Explorer windows that are currently open.
Start Internet Explorer.
On the Tools menu, tap or click Internet options. If you don't see the Tools menu, press Alt.
In the Internet Options window, tap or click the Advanced tab.
Tap or click Reset.

reset hosts file http://support.microsoft.com/kb/972034
reset proxy server http://support.microsoft.com/kb/228...


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April 6, 2014 at 10:16:58
The dns error rarely relates to actual dns but is a result of a broken or intermittent connection.

Post the following results from this computer

ipconfig /all
nslookup yahoo.com

Does not sound like you friend used the Norton removal tool if going to a restore point. They would have had to go back to a restore BEFORE Norton was installed which is doubtful.

Might be best if the removal tool was used and then a new install initiated.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

message edited by wanderer

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