Now we have another issue! does this ever end? My partner's laptop will connect wirelessly to the device and her computer says she is connected, the device says she is connected, however, she cannot get on to the internet via either windows explorer or google chrome. We don't understand what is happening. As you will see from the above message, my vista machine cannot see any wireless networks at the moment either, so we are still bugga'd! any suggestions other than throwing both laptops away?