Solved Difficulty accessing internet through server

May 18, 2012 at 12:12:21
Specs: Windows XP
I have a router and a server that are connected through two unmanage switches. The router has DSL service in it and I want to access the internet on the server but I can't. The two are in the same network and it is a static IP network. I can ping the router from the server Ok.

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✔ Best Answer
May 21, 2012 at 14:22:16
tracerts will show us where its broken

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#1
May 18, 2012 at 12:23:50
post the results of a ipconfig /all from the server for review

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#2
May 18, 2012 at 13:13:28
can you upload pics on this site?

When I do ipconfig/all I only get one reply,

IP: 199.199.199.10
Subnet: 255.255.255.0
Gateway: 199.199.199.60
DNS Server: 199.199.199.60


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#3
May 18, 2012 at 14:59:54
Is 199.199.199.60 the internal or the external ip address of the router?
Try to ping a public ip address at the server, e.g. 192.53.103.108
It's a german time server. So you should get replies from it.

If so, your problem relates to the DNS server entry, you configured at the server.
If it's the external ip address, you may have to configure another DNS server at your server.
Possibly the router did not forward DNS queries at it's external interface.


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Related Solutions

#4
May 18, 2012 at 15:14:21
You don't need a pic. Just copy and paste the full contents of the ipconfig /all into a post here.

To copy from a cmd window just right mouse click on the title bar and go to EDIT and choose select all. Then back to EDIT and select copy. Paste here.

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#5
May 18, 2012 at 19:17:28
How can I tell if the external or the internal IP address. That was the address that the person who built this network gave to the router.

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#6
May 18, 2012 at 19:31:31
If you are able, to access the internet with another client computer, goto
http://www.whatismyip.com/

Verify the ip shown there with the ip 199.199.199.60.
If equal, it's your external ip address.

What's about the ping, I asked for in #3?


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#7
May 18, 2012 at 19:40:31
None of the computers within the network 199.199.199.xxx have access to the internet.

I'm trying to get internet to work on one computer withing that network, the "Server" computer. This computer is also acting as "Server" for all the other clients connected to this network.

I can't ping the address you gave me because I'm not at work and this network is located at work, sorry.


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#8
May 18, 2012 at 19:54:32
So we have to hang on til you're back at work, cause there is no chance for you, to test things and provide us the result.

Keep the ping in mind and test that, when you're back at work.


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#9
May 18, 2012 at 20:01:05
I guess, you have got several public static ip addresses like 199.199.199.x.
I further guess, that the router you got, is not acting as a router, but as a bridge.

Your provider should have given you some information on gateway and dns servers, you have to use.

In that case, you have to configure the server with the gateway address, you got from the provider and the appropriate dns server address, you got from them.

After that you should be able to connect to the internet.

Correct me when I'm wrong.


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#10
May 18, 2012 at 22:23:26
So, if I reconfigure the "Server" PC with the ISP "Gateway" and "DNS Servers", would I have any problem with the intranet communication between the "Clients" PC, "Server" PC and a PLC system we have that talks to all the production equipment in our facility.

You are right, there are about 17 different components in the 199.199.199.xxx network and everyone has its unique static address with the gateway and DNS set as 199.199.199.60


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#11
May 19, 2012 at 06:53:37
The default gateway is only used, when the domain name or ip address is not known by your local network.
The dns server could be a problem but I suggest to test the dns of your isp.

But again, first of all, try the ping to an ip address in the internet.
If the ping to an ip address will work, we know, that we are dealing with a dns problem, that has to be solved and we don't have to change the default gateway address.


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#12
May 21, 2012 at 07:45:04
I tried to ping 191.53.103.108 and it didn't worked. I got this message which is kind of strange due to the I/P address,

Reply from 192.168.1.60 Destination Host Unreachable


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#13
May 21, 2012 at 09:04:03
Wrong ip address you pinged.
It was 192.53.103.108

The ip address 191.53.103.108 will not respond.


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#14
May 21, 2012 at 09:30:07
Sorry, Had a typo error on the IP address when writing the reply. I did ping 192.53.103.108 and didn't get a response. The error message I mention in my prior reply is wha I got.

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#15
May 21, 2012 at 10:29:36
Once again I am asking for the output of a ipconfig /all from the server.
Anytime you are ready....

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#16
May 21, 2012 at 10:40:20
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : FIX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LM-3 Gigabit Network C
onnection
Physical Address. . . . . . . . . : 00-21-9B-29-24-A2
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 199.199.199.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 199.199.199.60
DNS Servers . . . . . . . . . . . : 199.199.199.60


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#17
May 21, 2012 at 11:08:38
Ok.

Now do a
nslookup yahoo.com
tracert yahoo.com

and post the results of both for review. Thx

The server is not running Active Directory I take it?

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#18
May 21, 2012 at 11:33:04
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>nslookup yahoo.com
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 199.199.199.60: Timed out
*** Default servers are not available
Server: UnKnown
Address: 199.199.199.60

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out

C:\>tracert yahoo.com
Unable to resolve target system name yahoo.com.

C:\>


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#19
May 21, 2012 at 11:47:44
Kinda what I suspected. You have no name resolution.

You in the US? if so set your dns to 8.8.8.8 and 8.8.4.4 which are googles dns servers and do the nslookup and tracerts again

Answer to my last unanswered question?

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#20
May 21, 2012 at 13:35:54
I'm in the USA indeed. About the "Active Directory", I'm not sure if the server is running that service.

About changing the DNS servers on the Server computer. Would that affect in any way communication between the clients that are connected to the server. Also, I have the DNS address from the ISP that provides our DSL connection, Can I used them?


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#21
May 21, 2012 at 13:54:31
I try what you suggested about the google DNS but didn't work. Here is the results,

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>nslookup yahoo.com
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 8.8.8.8: Timed out
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 8.8.4.4: Timed out
*** Default servers are not available
Server: UnKnown
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out

C:\>tracert yahoo.com
Unable to resolve target system name yahoo.com.

C:\>


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>print route
Can't find file route

C:\>route print
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 21 9b 29 24 a2 ...... Intel(R) 82567LM-3 Gigabit Network Connection -
Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 199.199.199.60 199.199.199.10 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
199.199.199.0 255.255.255.0 199.199.199.10 199.199.199.10 20
199.199.199.10 255.255.255.255 127.0.0.1 127.0.0.1 20
199.199.199.255 255.255.255.255 199.199.199.10 199.199.199.10 20
224.0.0.0 240.0.0.0 199.199.199.10 199.199.199.10 20
255.255.255.255 255.255.255.255 199.199.199.10 199.199.199.10 1
Default Gateway: 199.199.199.60
===========================================================================
Persistent Routes:
None

C:\>


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#22
May 21, 2012 at 13:57:35
Active directory requires you are pointed to its dns server. Since you are not we are just going to ignore that for now.

Unless that server has two nics in it and RRAS enabled for routing and the workstations are pointed to the server for gateway...even then changing the dns entry for server and workstations will have no effect on server/client access.

Right now we are trying to figure out why your name resolution is broken.

Please follow the instructions I gave you can post the results requested. Thx

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#23
May 21, 2012 at 14:06:02
I posted the results you requested on a previous reply. Can you see them?

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#24
May 21, 2012 at 14:09:55
Just saw your post.

do a tracert 209.191.122.70
do a tracert 8.8.8.8

lets see if you can get anything on the internet

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#25
May 21, 2012 at 14:14:54
Can you verify that the DSL service is actually functioning? If you login to the management console of the router, can you ping anything on the Internet?

Tony


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#26
May 21, 2012 at 14:22:16
✔ Best Answer
tracerts will show us where its broken

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#27
May 22, 2012 at 06:56:39
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms This-Address-Is-Forged-60.Lyndale.Mpls.MN.US [19
9.199.199.60]
2 10 ms 11 ms 10 ms 192.0.2.100
3 11 ms 10 ms 10 ms dist1-vlan52.snantx.sbcglobal.net [75.34.254.65]

4 11 ms 10 ms 10 ms ppp-151-164-39-49.rcsntx.swbell.net [151.164.39.
49]
5 10 ms 10 ms 10 ms 151-164-100-176.lgtpmi.sbcglobal.net [151.164.10
0.176]
6 56 ms 52 ms 19 ms ggr1.dlstx.ip.att.net [12.122.138.189]
7 19 ms 19 ms 19 ms 12.249.214.22
8 19 ms 20 ms 19 ms 72.14.233.65
9 20 ms 20 ms 20 ms 72.14.237.215
10 45 ms 27 ms 28 ms 216.239.47.121
11 26 ms 27 ms 26 ms 216.239.46.63
12 * * * Request timed out.
13 27 ms 27 ms 26 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.


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#28
May 22, 2012 at 06:57:36
C:\>tracert 209.191.122.70

Tracing route to ir1.fp.vip.mud.yahoo.com [209.191.122.70]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms This-Address-Is-Forged-60.Lyndale.Mpls.MN.US [19
9.199.199.60]
2 10 ms 10 ms 10 ms 192.0.2.100
3 11 ms 10 ms 10 ms dist1-vlan52.snantx.sbcglobal.net [75.34.254.65]

4 10 ms 10 ms 11 ms ppp-151-164-39-49.rcsntx.swbell.net [151.164.39.
49]
5 10 ms 10 ms 10 ms 151-164-100-176.lgtpmi.sbcglobal.net [151.164.10
0.176]
6 19 ms 18 ms 18 ms dlstx02jt.ip.att.net [12.122.214.249]
7 33 ms 18 ms 19 ms 192.205.37.58
8 18 ms 18 ms 19 ms yahoo-ic-141067-dls-bb1.c.telia.net [213.248.97.
222]
9 20 ms 19 ms 19 ms ae-1-d101.msr1.mud.yahoo.com [216.115.104.99]
10 19 ms 19 ms 20 ms te-8-1.fab1-a-gdc.mud.yahoo.com [209.191.78.133]

11 20 ms 20 ms 20 ms te-8-1.bas-c1.mud.yahoo.com [68.142.193.5]
12 20 ms 20 ms 20 ms ir1.fp.vip.mud.yahoo.com [209.191.122.70]

Trace complete.


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#29
May 22, 2012 at 07:04:10
I access the router web page and ping two addresses, 192.53.103.108 and 209.191.122.70 from the diagnostic page of the router with total success.

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#30
May 22, 2012 at 07:19:17
What happens, when you try the same tracerts from your server now?
It seems, that it should work know.
Maybe your ISP got a problem temporarily.

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#31
May 22, 2012 at 07:34:06
Those two post with the tracert results were performed on the Server computer.

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#32
May 22, 2012 at 07:44:05
So you should be able to access the internet from that server right now.
Have you tried it?

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#33
May 22, 2012 at 08:03:46
After I saw your reply I went over to the server and sure enough, now I have access to the internet. Thank you so much.

Aparently there is another router in this location that had also the 199.199.199.60 address asign to it as well as the one that has the DSL connection and this was causing the problem.

I went ahead and change the IP address for this other router to something like xxx.xxx.xxx.58 yesterday before going home and apparently that fix the problem.

Now that I have the server with internet, how can I get my laptop to gain internet access through this router via wireless. The wireless adapter is configure with a static IP address like the server is.


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#34
May 22, 2012 at 08:26:37
You have to configure the wireless connection in a normal way.
At the workstation, search you wireless network and click connect.
Choose the correct encryption type and type in the encryption key, you've configured in the router.
Click ok.

Depending on your network configuration, if there is no server or router, running DHCP, you have to configure a static ip address, default gateway and dns server, at the wireless network card, just as you've done at a wired client computer.


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#35
May 22, 2012 at 08:50:03
You should have been seeing ip conflict messages on the server.

Tracerts were good. But those were by ip address. Can you do it by name successfully now?

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#36
May 22, 2012 at 08:53:42
As you can see in the tracert log, he get back the names of several hops.
Therefore, nameresolution should work perfectly.

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