different modem address

November 20, 2011 at 04:55:51
Specs: Windows Vista
My HP system info list the mac address on cable modem as one address and the back of the modem has a different mac address printed on it and there is no dial tone decected, is that why

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#1
November 20, 2011 at 05:06:01
How are you finding the mac address of your cable modem on your HP system?

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#2
November 20, 2011 at 05:06:10
Something doesn't gel with what you are saying.
When using a cable modem there is no dial tone. Connect the modem to the cable. Turn it on. It works. Why would your HP System info list the mac address of a cable modem? One would normally need to log into the modem admin interface to get that detail. Please describe in detail exactly what it is you are trying to accomplish. Include make/model numbers for the hardware involved.

Goin' Fishin' (Some day)


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#3
November 20, 2011 at 05:18:19
"Why would your HP System info list the mac address of a cable modem? One would normally need to log into the modem admin interface to get that detail."

Or "arp" would reveal it. But I too suspect that the OP is a little confused about which mac address is which.


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#4
November 20, 2011 at 05:45:11
I got the HP Mac address from the HP system info when running the test that said I had no dialtone . It is an HP Slimline with windows Vista model # FQ588AA#ABA.
The modem is an FC "trade name" Ambit model # U10C018.80

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#5
November 20, 2011 at 06:36:17
Sound sounds you might be trying to use a cable Modem as a dial up Modem - it wont work.

As stated earlier, you dont get a dial tone form a cable Modem and dial up Modems dont have a MAC address.

So what are you tryin go connect with. Cable or dial-up? Diagnostic software will only report no dial-tone when it finds a dial up Modem and is expecting one. So it looks like you might have a dial up Modem somewhere, but its not the one with the MAC address.

Stuart


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#6
November 20, 2011 at 06:52:10
How do I find out for sure which one i have?

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#7
November 20, 2011 at 09:00:32
The mac address that you see listed is that of the network card in your computer. It is, of course, different to that printed on other network equipment.

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#8
November 21, 2011 at 08:06:22
"How do I find out for sure which one i have?"

Strange question since you should know exactly what you have.

Here are some defining questions:

1. do you only have a phone line or do you have a broadband connection?
2. make and model of the modem?

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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