Dell Laptop does not recognize ethernet port

August 30, 2010 at 07:03:57
Specs: Windows Vista
I have a Dell Studio 17 laptop. I'm running Vista. One day, I could no longer connect to the internet via wired connection. The light in the port does not glow, either. I've downloaded drivers, and they claim not to work with the OS. This has happened twice in the past, and both times I've gotten the motherboard replaced (ethernet port is integrated), only to have the port fail a few months later. Any fix?

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#1
August 30, 2010 at 07:30:44
This has happened twice in the past, and both times I've gotten the motherboard replaced (ethernet port is integrated), only to have the port fail a few months later. Any fix?

What did Dell say about the issue the last time you had to take it in?

The above leads me to believe it's not something you've done so much as it is a hardware failure.

It's entirely possible there's a bad component on that MoBo and that's why it keeps failing........what we call a "known issue".

I would take it back to Dell and let them replace the motherboard again. I'd also discuss them replacing the unit if they can't fix it and keep it fixed. If it were me, I'd only bring it back a second time for the exact same problem and then I'd be demanding a new, different model, unit. From the sounds of it, there's something wrong with the motherboard on this particular unit.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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