|First and foremost, how about an overview of your network? Something like:|
DSL >> SOHO Router >> Switch >> Server/Clients
What are your interfaces rated for, 10/100/1000 Mbps and what is the bandwidth rate of any/all network equipment (router/switch)?
Once we have that info, it'll help a lot in figuring out what's going on.
I have contacted support and they tell me it’s a network problem based on the following analysis: A test of the “Data Transfer Rate” indicates a receiving rate of 7.8 mb per second versus a sending rate of 2.34 or lower mb/second. They say the sending rate needs to be close to the receiving rate for the application to work properly. My question is what settings need adjustment and/or tests can I perform to figure out the problem?
I'd love to know how they performed these tests and came up with these numbers. Any info you can provide on that would help.
As per my request for info above, also include the spec's on the computer running this software of which you speak.
I will say this much, even if you're running at 10 Mbps (not likely) that one number is very low (2.34) A 10 Mbps network should give you a solid transfer rate of around 8 Mbps.
If there's that big a discrepancy between the sending and receiving units I would suspect the problem would be either the sending computer's hardware or the software itself.
I've run into situations like this before and it's easy to blame the network when you have little or no formal training in computer, lack experience and have to rely on some crappy Q&A database which is the case for most helpdesk people. They're not normally trained technicians.
Oh, it wouldn't hurt anything for you to list the name of the software too. Others may have experience with that software and it's entirely possible they experience this same problem and have a fix for it.
So, to sum up:
- Detail your network topology
- Hardware specs on "server" running software
- Software (what is it)