Solved cyclical issues with ISP-provided Netgear DSL router

August 9, 2014 at 05:44:56
Specs: Lubuntu 13.1 : XP SP3
The company I receive internet service through rents routers to residential customers and the last week or two we have been having an issue where at about the two minute mark the DSL goes down. And it happens continuously. The router is a netgear 755 I believe. The provider claims its overloaded traffic,and is working to correct. However I think its the router. I was wondering if anyone else has had this experience.


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August 10, 2014 at 05:07:04
✔ Best Answer
This could easily be the router. But, it could just as easily be the ISP.

I would suggest you talk to other customers of the same ISP (if you know any) and ask them if they're having the same issue. If everybody you know is having the same issue, I'd wait until it's fixed

If you don't know anybody, I would insist on a replacement router.

As an aside, I would insist the ISP refund me the money for the days I had no connectivity. If I'm paying for a service, I expect to get that service. If it's unavailable for an extended period of time. I expect a prorated amount of my hard earned dollars back. If it were me, I'd insist. Mind you, if it were me, I'd also be checking (seriously) into another, more reliable provider.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

message edited by Curt R

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August 18, 2014 at 15:30:22
Thanks for the advice. I never want to be a jerk so I figured I would check all possibilities first. The provider claims its because of heavy use in the area, and not the fault of the router, however I would think that the speed would just be really low, instead of actually disconnecting if that was the case. I am going to give them another week, then ask for a new router.

thanks again.



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