Solved Connecting to Direct TV internet

October 20, 2013 at 14:49:42
Specs: Windows Vista
I have always had Linksy as my router and never had any problems until now. My direct tv representative upgraded me and connected my tv to the internet for even more choices. Unforunately it is not working. We have done every test known to man to do and they all say that the system is connecting but it will not work. So I am looking at maybe it has something to do with the router. I have (2) IPhones connected to the router and a lap top that we have no problems with, but the internet will not hook up with my new system. Can you help me with this?

See More: Connecting to Direct TV internet

Report •

#1
October 21, 2013 at 03:07:04
"I have 2 iPhones connected to the router and a laptop that we have no problems with"

In that case it's illogical to think that your TV problem has something to do with your router.

Try a new cable from router to TV.


Report •

#2
October 21, 2013 at 07:02:23
✔ Best Answer
We have done every test known to man to do and they all say that the system is connecting but it will not work

Let me fix the above statement for you....

"We have done every test known to the direct TV technician and they all say that the system is connecting but it will not work"

Being as how he's a TV tech and not a computer or network tech, this doesn't mean the two of you have done every possible test. Unless of course you're a computer/network technician.

From what you say, and to add to what phil22 said above, it's more likely a cable problem (as per phil22) or the issue is the configuration on your TV.

Are you attempting to connect the TV to the LAN with it set as a DHCP client? If so, you will want to compare network settings to that on your laptop. Everything but the IP should be identical. Which is to say, the Default Gateway IP and Subnet Mask should match. If either of those is different on the TV, that's most likely your problem.

If that is the case, then you should try statically assigning TCP/IP settings to your TV. Check the DHCP Scope on your router and ensure you pick an IP outside the scope (so as to avoid potential duplicate IP conflicts) and use the exact same DG/SM as shown in the DHCP settings. Note: you can check your laptops TCP/IP settings (for comparison purposes) by opening a command prompt window (Start >> Run >> type cmd and hit Enter) and performing the following command:

ipconfig /all

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •
Related Solutions


Ask Question