Connected to the Internet, but nothing works.

October 4, 2010 at 14:05:56
Specs: Windows XP Pro, Dell
Hello, I am currently using my brother's laptop because on my desktop currently nothing that requires a internet connection is working. However in the control panel it says local area connection is connected, and everything else in my house that requires internet is working, so I don't think it's a problem with the router. When I try to use internet explorer it doesn't connect and says the problem is with a firewall, but I do not have any firewalls or antivirus software. Also when I try to use firefox it says problem loading page and always goes to this mywebsearch website (no idea why, I never even use it). Everything else on my computer that requires internet closes or freezes when I try to run it, but everything that doesn't require internet works fine. I'll appreciate any suggestions, thank you.

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#1
October 4, 2010 at 14:13:26
Personal firewall and antivirus is not "nice to have", it's "must have".

I guess not personal firewall and no antivirus software is your problem.

Install antivirus software or download and burn CD image of antivirus scanner and scan the whole system for viruses and rootkits.

One of those CDs is e.g.:
Avira AntiVir Rescue System
http://www.avira.com/en/support-dow...

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#2
October 4, 2010 at 14:23:34
I usually do have a antivirus running and run regular scans, I simply disabled everything to see if that was causing the problem, and I only stated that so I didn't get a million comments asking what antivirus I had and to disable it to see if that was the problem.

Regardless, thanks for the idea, i'll try the antiVir rescue because i'm sure there is a chance this is being caused by a virus, i'm just stating that I do normally use them. I'll post the results after i've finished.


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#3
October 4, 2010 at 15:07:28
CursedRevolver

on such problems, it's necessary to mention, that you use firewall and antivirus and which you're using.
It's also necessary for us to know, that you've tried to get internet access by disabling both.

BTW: If it has worked correctly in the past, I would never disable firewall or antivirus, because when disabling firewall, you open the door for viruses, trojans and spyware, to download and run things from the internet.
It's better, to check the logs of the firewall or antivirus for any hints on such internet problems.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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Related Solutions

#4
October 4, 2010 at 16:21:47
Well anyway the antivir rescue didn't do anything. It found a few minor threats, but nothings changed. So i'm still looking for any other suggestions.

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#5
October 4, 2010 at 17:21:08
can other machines on your network access you and you them?
post the results of an ipconfig /all for review
along with a tracert yahoo.com

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#6
October 4, 2010 at 18:02:12
Ok so starting to figure out, where the problem is located.

Click Start / Run and type in CMD
In the command prompt, type in ipconfig /all
Verify the ip address and make sure, that you have a valid ip address like 192.168.x.x.
Check, whether there is configured a DNS server and a default gateway. The ip address is normally the ip address of the router.

If this had been checked, try ping google.com

If this doesn't work, ping 209.85.227.106
This is one of the ip addresses of google.com.

Report back the results.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#7
October 5, 2010 at 16:45:53
Nevermind, problem solved.

A friend helped me fix it, but i'm not really sure what he did.


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