Solved Comcast ISP replaced my old but perfectly functioning modem

Hewlett-packard Pavilion 23-b010 all-in-...
September 7, 2014 at 14:01:35
Specs: windows8, 6GB
I too keep losing my internet connection with Comcast/Xfinity ISP. The ISP replaced my old but perfectly functioning modem with their new "better" modem with a rounter installed on the modem. It kept disconnecting me from the internet so they replaced it with two more new ones without the problem being solved.

Can the problem be with my computer and not the modem??? or should I attach my router to their new modem?


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✔ Best Answer
September 14, 2014 at 19:12:38
Why you have to call Cisco? The login Id and password of you cisco router is still the same as before the "upgrade".

This guide can help, depending on how savy you are with routers, Otherwise ask a friend to assist you.

http://kb.linksys.com/Linksys/ukp.a...



#1
September 7, 2014 at 14:45:27
I doubt it's your computer if this just started when they 'upgraded' you. It might be software they installed along with the upgrade. I'd keep complaining to them until they either fix it or revert back to the hardware that previously worked.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide. Better hurry. They're picking and shipping now.


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#2
September 7, 2014 at 19:38:31
If you have the new Xfinity modem with the built in WiFi, then that is your problem. My girlfriend has that model and we literally have to reboot it every other day. I just moved into a new place and the Comcast tech came out and connected everything, and while he was there I asked him about using their modem for WiFi. Even he said the Comcast WiFi router/modem was crap. I use an external Cisco WiFi router and he said that was a much better way to go.

So yes, if you have an external WiFi router, connect it to one of the Ethernet ports on the back of the Xfinity modem and your troubles should all go away.

message edited by THX 1138


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#3
September 8, 2014 at 08:43:29
Thank you. I will consider contacting Comcast again but I hate to have them spend another 4 hours in my house and still have a problem. I am going to re-attach my router and see if that solves my problem. Will let you know.

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#4
September 8, 2014 at 08:47:25
I think you are right. I have nothing to lose to reconnect my router which is almost new and see if it solves this problem.
My TV is a smart one and it is also with Comcast and goes off for a few seconds periodically. I wonder if that has anything to do with my modem. Comcast said it did not but did not offer any help there either.
I will give the router a try and let you know the results in a few days. ...going away for 3 so don't want to get involved just yet with this problem. I do have a life other than Comcast and computers.

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#5
September 14, 2014 at 18:45:28
I tried yesterday to connect my Linksys N600 modem to my Comcast modem with a built-in router but had no luck getting it connected to the internet. I told it to use my Comcast ID and password so that is probably why it didn't work. I should call Cisco to get a new ID and password but just have not had time to do so.

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#6
September 14, 2014 at 18:50:47
I did try without success but probably should have called Cisco to get a new ID & password. I hope to have time to do that later this week.

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#7
September 14, 2014 at 19:12:38
✔ Best Answer
Why you have to call Cisco? The login Id and password of you cisco router is still the same as before the "upgrade".

This guide can help, depending on how savy you are with routers, Otherwise ask a friend to assist you.

http://kb.linksys.com/Linksys/ukp.a...


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#8
September 15, 2014 at 08:38:00
Thank you for all that information. It will take some doing but eventually I will give it a try. Now that I know I should not have used the same ID & password as my current modem with the built in router. I think I still have my old ID & password for the Linksys modem and will see if it will work for me.
Betty

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