Comcast home activation page keep poping up

December 5, 2011 at 11:37:37
Specs: Windows 7
Okay, I sometimes am forced to use my computer at work to set-up wireless networks for employees who move into temporary apartments. Now every time I am at my home, my computer, ipad, and iphone keep redirecting to comcast home activation page. The problem is the home activation page that comes up is for one of the apartments I set-up for my employer. It seems to be stuck on the final steps of this other persons comcast set-up and I cant get it to go away. I have a Linksys router with a secure network. It shows I am connected to my network, but when I try to get on-line it send me right back to Comcast activation page for someone elses account. Countless calls to Comcast have gotten me know where.

Since the final steps of the comcast activation involve downloading desk top software, and the ipad will not let you download desktop software even into dropbox. It has made my ipad useless when I'm at home.

See More: Comcast home activation page keep poping up

Report •

December 6, 2011 at 06:36:03
It has to be running from msconfig or the registry. Look at msconfig first under startup.

How do you know when a politician is lying? His mouth is moving.

Report •

December 6, 2011 at 06:47:31
I don't see how using your computer at work would affect your devices at home.

I have had comcast for years and and three house moves. Never had to download software.. ever. Activation was done by the comcast tech when on site.

Sounds to me like its your local comcast connection that somehow got crosslinked to another account and what you are seeing is a broadcast from comcast.

Couple of suggestions:
check your browsers setting for default page. It should not be comcast.
connect a pc directly to the comcast modem. Can you still not browse the internet?
disconnect your modem. call comcast. They will either direct you to a local location to get a new modem or come out to test/replace. If you get a new modem you will need to call them again so they can provision it. With a new modem this issue should go away.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

Report •
Related Solutions

Ask Question