Charter Internet isn't fast enough over WiFi as advertised

September 2, 2015 at 19:36:31
Specs: Windows 7, Intel i7 / 4 GB
We just switched from Uverse to Charter. Charter guarantees that we'll get 60 Mb/s. But every speed test wirelessly I've done, I was getting 30 Mb/s. Today, I disconnected the wireless and connected directly to the modem and ran a speed test and I actually got over 60 Mb/s. Now, I just tried connecting wired to one of the router ports and wireless turned off and I got 27 Mb/s. Right now, I have my router locked down by WPA key and also by MAC address so the only devices allowed on the router network are MAC addresses I've manually added on the router. There's nothing on it using bandwidth right now. Anyone have any ideas how to get more speed out of my router? I have a Belkin N600DB router.

message edited by dorlow


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#1
September 2, 2015 at 20:21:27
If they guaranty you will get it and you do not then they will need to test the connection and modem for you to see where the problem is. They may be able to do this from their office or they may need to send out a tech to do it.

You have to be a little bit crazy to keep you from going insane.


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#2
September 2, 2015 at 20:47:08
It can also depend on what 802.11 protocol you are using, which one are you on, IE. 802.11a, b, g, n? And if your using one of the newer high speed protocols, make sure you are on the 5 GHz band and not the 2.4GHz band. Also if you look at the specs of this router, it's pretty crappy. If you want decent speeds over WiFi, you will probably have to go purchase a better WiFi router. Since you have really good speeds over an Ethernet connection, it's obvious the router is the bottleneck. One last thing, update your computer/laptop's WiFi card to the latest drivers.


http://www.belkin.com/us/p/P-F9K1102/

message edited by THX 1138


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#3
September 3, 2015 at 03:40:09
Well likei said in the post I get the same slow speeds over the WiFi and the wired ports off the router. Wired to the modem, I get over 60 Mb/s. And my modem I have wpa and locked down by Mac. So I know exactly what's on it. So I think the router is too slow. I'm going to return it today and get an 802.11 ac router.

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Related Solutions

#4
September 3, 2015 at 10:06:55
Sorry, I misread your post, I though you were only getting slow speeds from the WiFi.

Make sure your devices that connect to it can use the new ac protocol or it won't matter.


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#5
September 3, 2015 at 19:08:26
I bought an asus 802.11 ac router today. I'm now getting over 60 Mb/s over WiFi now.

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#6
September 4, 2015 at 04:00:18
So, the next question I have (trying to decide if this warrants a seperate post) is I'm getting 60 Mb/s now, but it almost appears loading webpages is slower. When one opens a webpage, it downloads frame by frame. With the last router, it almost seemed like I couldn't see each frame loading. Now I see one frame then a quick pause then the next frame load then a pause, etc. Maybe because the internet is faster but the latency is still the same I'm noticing it more?

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#7
September 4, 2015 at 04:32:39
A member had a similar problem with slow browsing.
After upgrading Java to the latest version (8.x) it was solved.
What version are you running?

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#8
September 4, 2015 at 07:08:08
Charter guarantees that we'll get 60 Mb/s.

Don't believe everything you read. There is always a disclaimer especially if the Belkin and now the Asus router you use is not the default equipment provided by the ISP (I understand Charter preferred equipment is Netgear).

i_Xp/Vista/W7/W10 User

message edited by XpUser


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#9
September 4, 2015 at 16:15:40
Well, I didn't read they guaranteed 60 Mb/s. Charter rep told me over the phone they guaranteed it. I said back, "You mean up to 60 Mb/s?" She said "No, at least 60 Mb/s guaranteed."

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#10
September 12, 2015 at 05:23:49
I see you've double posted. As the other one will probably be removed I'll duplicate my response on here. Note that this response does not take into account previous inputs on here.

===================================================
If you have not powered off the router since the change try doing so for about half a minute.
If you are using a Wifi router check to see if you are on the same channel as a user with a strong signal. If so take it off Auto and select a better channel. 1, 6 or 11 have least overlaps.
===================================================

Always pop back and let us know the outcome - thanks


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#11
September 12, 2015 at 05:37:27
Already powercycled it. I'm running at 5 GHz, so I'm running on a different channel. Charter said only pick one (I think channel 153?)

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