can't surf the internet but can ping - wirelessly

April 10, 2012 at 18:38:37
Specs: Windows 7
I can be connected to the internet (i.e. surfing, emailing) and suddenly loose my connection. I can then ping sites but not be able to access via IE or Firefox. I am running Windows 7 Home Premium and Norton. I have had the problem on multiple networks. I have DSL at home and connect wireless to the network. When this occurs my wired machines still work fine. Any suggestions?


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#1
April 11, 2012 at 05:53:58
If you are further more able to ping servers on the internet, I suggest to test tracert a server on the internet, when this happens.

Like:
tracert google.com

and
tracert 74.125.79.138

Both do traceroute to google.com, first to the domain name, second to it's ip address.

What did you get?
If only the second test will work, and if you only get ip addresses on the output screen, you have a DNS problem.

Keep us posted.


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#2
April 11, 2012 at 07:31:23
When this occurs my wired machines still work fine. Any suggestions?

This tells me the issue is either the wireless network (WLAN) or it's the wireless interface on your computer. Does this happen to all wireless clients at the same time, or just one? If just one, troubleshoot the wireless network interface on that unit.

If it affects all wireless clients on your network I would suggest the next time this happens, recycle the power on your router. Unplug it, wait 10 seconds, then plug it back in again. If this seems to fix the issue, wait a while (days if necessary), if the problem doesn't repeat, then all you needed to do was recycle the power.

If the problem repeats you will want to next check to ensure you have the most recent firmware installed on your router. If you don't, download and install it. If that doesn't fix the issue, you may have to reset the router to factory defaults (as per the manual) and reconfigure it. If this doesn't fix the issue, you may need to replace the router.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#3
April 12, 2012 at 04:07:23
there must be issue seems with DNS.

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