can't open specific website

August 6, 2009 at 07:16:55
Specs: Windows Vista, AMD Athalon 64 X2 5000+/3g RAM
I cannot open my bank website for the life of me. Other random https websites open fine (Bank of America, Wells Fargo, etc.). When I try and open my bank website, www.azfce.org I get "Unable to connect." This problem started about 2 weeks ago. I have tried adding it to the safe list on both IE and Firefox, turned off my firewall (Norton 08) and Ad-Aware, even talked to a Norton online rep who tried everything he could think of assuming Norton is the problem, however I can't open this site on my laptop that is running Avast and Zone Alarm. I ran a traceroute and here are the results:

Tracing route to www.azfcu.org [208.2.188.168]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * 221 ms 225 ms www.azfcu.org [208.2.188.168]
14 199 ms 228 ms 229 ms www.azfcu.org [208.2.188.168]

Trace complete.


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#1
August 6, 2009 at 07:37:33
I cant open it either. I think you will find it is off-line as it does not repond to ping. I dont use Norton, Zone Alarm or Avast.

Stuart


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#2
August 6, 2009 at 11:16:58
my friend just tried and he can access it so i know for a fact the site is up. i also called the bank yesterday to confirm whether the site was up or down. apparently you and i are having the same probs....

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#3
August 6, 2009 at 13:13:36
Opps.


"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, Make an autorun.inf folder on all usb drives.


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Related Solutions

#4
August 6, 2009 at 14:23:42
The URL you posted in your message is different than the URL indicated in the Trace you posted.

The correct URL is https://www.azfcu.org which is accessable.

Stuart


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#5
August 6, 2009 at 14:47:37
i don't even know why i am entertaining that last response, but i will anyway. StuartS i am great full for your input but it seems that you do not know enough about the internet at the level that i need solved. 208.2.188.168 is the same things as https://www.azfcu.org which if you enter www.azfcu.org you will be taken to the URL you indicated. did you try pinging the two "different" addresses?

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#6
August 6, 2009 at 15:31:06
It is you Jouler that needs to look to what you are doing.

I know all about IP addresses and URLs and I can do everything that is needed with www.azfcu.org. However www.azfce.org does not exist. One works, the other doesn't. Look at your original post.

I will accept your aplogy when you realise you made misleading statement with a typing error. Not much internet knowledge is required for accurate typing. Must be the air in Arizona at this time of year.

Stuart


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#7
August 6, 2009 at 16:01:18
wow... that was a pretty ignorant response. first off... how the hell does me trying to access an arizona credit have anything to do with my level of knowledge or ability or inability with typing? i live in Angra dos Reis by the way, which is a small city in Rio de Janeiro, Brazil. i felt that while my response to your response may have been a bit sarcastic i was indeed professional, thanking you for your help. you are right, i did commit a mistake in the original message in where i typed azfce instead of azfcu, and for that i am sorry. i DID however provide the CORRECT ip address which should have clued you in on the fact that it was indeed a typo and does not negate the fact that i still cannot access the site. like i said, my friend accessed the site fine, i cannot. if you were offended by what i said i am sorry... i personally was offended at your blatant and very personal attack and arrogance. this has gotten WAY off course... i just needed help with my internet problem.

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#8
August 6, 2009 at 16:38:29
Brazil, that explains it then. Must be even worse there than Arizona.

What was personal and arrogant abbout pointing out that you had mistyped a URL and the correct one did infact work. Certainly didn't warrant the reposnse I got for you.

Stuart


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#9
August 6, 2009 at 16:53:57
what the **** is "Brazil, that explains it then." supposed to mean??? have you ever been here? do you even know where it is on a map? i called you ignorant for the very fact that you would label a person according to where he/she lives. THAT is ignorant. you have know idea who i am or what kind of person i am, and to judge me based on a location shows your level of intelligence. I am not brazilian i am american, i just live here. i thought that you didn't have the required knowledge to accomplish the task, so i stated it according to what i knew. i didn't intend for you to get all butt hurt over that. anyway, before you go on slandering a person for making typos you should really look at your own "abbout, realise (unless you live in or are from england), among various other. anyway, i have wasted more than enough of my time with you.

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#10
August 6, 2009 at 17:25:31
Actualy I do live in England so realise is spelt correctly.

I never never send anyhing about your naionality, just the weather where you live. The closest I have been to Brazil is Belize and the weather can get a bit hot there. Never mind, it will cool down shortly and then perhaps the brain cells will start working properly again.

So you dont think I have the required knwledge, based simply on the fact that I pointed out a typing error in a URL, an error where one letter can make all the difference between success and failure. Stop being silly! Your stupidity will gurantee you wont get an answer, not from me anyway.

Stuart


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#11
August 6, 2009 at 18:58:53
it will cool down shortly... man that was a good one... seriously, i mean like, it's hot here so i am all pissed off and stuff and when it cools down i'll be able to think better... oh... wait... damn i just forgot... it's winter here! you know... south of the equator, opposite seasons... i retract that whole "good one" thing. you must be a very lonely person with a very short memory... or maybe you are just too stupid to realize that i was referring to response 4... wait i think i have to be clearer for you... i guess the cold english weather had cramped your brain's ability to effectively fire neurons. response 4 of this thread, not your 4th response. you must be one of those people with no life who just sits and wastes away on front of his computer, i mean, i just got this thread now and it's past 10:00 pm here in brazil, which means it's well past midnight there... what, nothing better to do on a thursday night?. someone who got a degree from the university of "i looked it up on google.com." and now likes to "prove" how "smart" he is by trying to act intelligent on threads. didn't it seem a little odd to you that of the 4 times the website was written in the 1st post that one of them was misspelled? did you not read the post that i followed up stating that my friend was in fact able to get on the website? maybe the weather in england freezes the brain cells that govern one's common sense. i honestly don't think that i would ever be able to get an answer from you... not because you don't want to now, but just for the fact that you can't.

i must admit though in all honesty, all sarcasm aside. i have had some fun in our little debates and verbal slandering.


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#12
August 7, 2009 at 03:36:00
or maybe you are just too stupid to realize that i was referring to response 4.

So was I.

I didn't take much notice of the Trace report you posted as there was nothing wrong with it so didn't notice the different URL. I was wondering why you posted a perfectly normal trace report in the belief that it would help solve an apparent problem when the only problem is that you mis-typed a URL and didn't have the balls to admit you made a mistake.

You obviously thought that Request Times out indicated a problem when it doesn't. All it means is the particular router is not responding to ICMP packets but is still passing them through to the next router on the list; a not uncommon occurrence. The last line indicates the site is on-line and working.

So you see, knowing how the Internet works help you solve problems without jumping to conclusion simply because you made a typing error. If you understood what Trace was telling you you would have realised that as I did once I discovered there were two different URLs posted.

Stuart


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#13
August 7, 2009 at 05:01:34
i did commit a mistake in the original message in where i typed azfce instead of azfcu, and for that i am sorry

i thought i was pretty clear right here when i said "AND FOR THAT I AM SORRY

i didn't know that you had such a great understanding about the internet as you did. look at it from my point of view. here is a person saying that www.azfcu.org is different than https://www.azfcu.org. if someone came to you with this what would you think??? obviously this person doesn't have the knowledge needed. that's what i thought. i was obviously wrong and, again, i am sorry. i got upset when you attacked me personally with Not much internet knowledge is required for accurate typing. Must be the air in Arizona at this time of year. and Brazil, that explains it then. Must be even worse there than Arizona. those statements were about as unprofessional as they come. anyway, i HAVE to balls to admit when i was wrong. you have no idea the things i have been through in my life... taking responsibility for our actions is very important to me. i don't have a lot of knowledge about the things i originally posted, (i.e. the traceroute). had i known the traceroute was normal i wouldn't have posted it. my knowledge in this area DOES come from "i looked it up at google.com university." i feel this whole thing was a total waste of time... i just wanted to hopefully find out why i can't open up this ONE website, that is obviously important to me.


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