can't get wifi connection

January 16, 2014 at 15:19:09
Specs: Windows 7
A week ago, my wifi connection has become unstable. It goes on and off all the time. I have checked that my cable internet connection is ok, so I suspect that the problem is with my router (Siemens Gigaset SE361 WLAN). First I tried to switch it off and back on again, then the connection was back but it was off again sometime later. Later on, I pressed the reset button to get the software reset, but it did not do any help. I even tried to reset it to the factory settings by pressing the "reset" button on the router for more than 5 seconds (in accordance with the guide book) but it did not work . I tried to connect to 192.168.21, but I could not. Please help!

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#1
January 16, 2014 at 18:14:52
There is no such number in computer addys as 192.168.21 there is a 192.168.2.1 which is entirely different. First, if you reset the router, you need to connect physically with the router using an ethernet cable and not wirelessly. Then you would type in the address they tell you, which should bring you up to the username and password prompt for the router, which will be the factory defaults, which should also be in the manual. Once you set up the router and the wifi settings etc, then you can disconnect the cable and try wireless (if this is a laptop we are talking). However, based on what you are saying, it does sound like the router is failing or the modem if it is separate. They tend to get unreliable and sporadic when they fail.

To err is human but to really screw things up, you need a computer!


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#2
January 16, 2014 at 18:22:30
Maybe this will help in the future. If you connect to a router using a wired connection, and you are not sure of the routers actual address, here's how to find out.

type cmd in the search box and hit enter, it will bring up a black square dos window with a command prompt. At the command prompt type

ipconfig and hit enter, it will bring up the computers address, a thingy called your subnet mask and another thingy called the default gateway. The default gateway IS the address to your router. Ex:

ip address: 192.168.2.100
subnet mask: 255.255.255.0
Default gateway: 192.168.2.1

Now if you type 192.168.2.1 as in this example into a web browsers address bar, it should take you to the routers username and password log in. Had it said the default gateway was 192.168.1.1, then that is what I would enter in the browser to hit my router.

To err is human but to really screw things up, you need a computer!


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#3
January 17, 2014 at 00:11:11
thank you very much for your advice. You are right. It was a typo. the address is indeed 192.168.2.1. this weekend I shall try to follow the advice in your first reply. Thanks again.

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#4
January 22, 2014 at 12:00:59
Hi, HopperRox,
First, I pressed the reset button in the router as indicated in the manuel, but I cannot reset it to the factory settings.
Then, I tried to enter the configuration interface. I typed the address and entered my username and password. It took me to the first, second and third page, but I can never reach the "configuring the internet connection" page. (it shows that it is waiting for the website to respond, but it never responds). Does it mean that my router has problems and I have to replace it? Thanks.

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