Can't Connect to the internet.

January 27, 2011 at 10:21:00
Specs: Windows Vista
I'm looking for help with a networking issue that I'm having with the 2nd computer I have trying to connect to the interntet via my Westell 7500 DSL router. I ran the diagnostic tool on the NIC to make sure it working correctly and it is, and so is the cable according the tools; I also verified that myself via unplugging/plugging the cable into the router and it detects each. My other 2 computers work fine via the router. Here is the ipconfig info;

Host Name: XXXXXX
Primary Dns Suffix: (blank)
Node Type: Hybrid
IP Routing Enabled: No
WINS Proxy Enabled: No

Ethernet Adapter Local Area Connection:

Connection-specific DNS suffix: (blank)
Description: Intel(R) 82562V-2 10/100 Network Connection
Physical Address: 00-1D-09-8D-34-3B
DHCP Enabled: Yes
Autoconfiguration Enabled: Yes
Link-Local IPv6 Address: fe80::4926:6e07:92f9:2cb5%21(Preferred)
Autoconfiguration IPv4 Address:
Subnet Mask:
Default Gateway: (blank)
DHCPv6 IAID: 352328969
DHCPv6 Client DUID: 00-01-00-01-0F-74-9C-83-00-1D-09-8D-34-3B

DNS Servers: fec0:0:0:ffff::1%1

NetBIOS over Tcpip: Enabled

See More: Cant Connect to the internet.

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January 27, 2011 at 10:32:35
"Autoconfiguration IPv4 Address:"

Here is your problem.

169.254. is an APIPA address which is automatically assigned by Windows when it can not see a network.

You are not connected to any Router or DHCP server.

My guess is that it is the latter from your description. If the DHCP is turned off on your router then this is your problem. Try resetting you Router to factory defaults or get a new one.

Also, are you sure this is a DSL Router and not a DSL Modem. If it is a modem then you will need to get a router to hook up more than one computer.

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January 27, 2011 at 10:44:56
It is a DSL router with a built in modem. He has 4 ethernet ports in the back with a port for the phone connection. I have networked my 3rd computer to the router along with my main computer (computer 1) and it works, on the 3rd computer the NIC is setup to obtain IP and DNS automatically and works fine. I will look to see by some sheer luck that the DHCP is disabled but I doubt due to the fact that the 3rd computer works fine.

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January 27, 2011 at 15:52:51
And what is the IPCONFIG on that computer. I am guessing it is actually getting a real IP and DNS. If so just take those settings and put them in statically into the computer that is having problems communicating with the DHCP. Make sure you use a high IP number like 253 so it does not conflict...


Trouble shoot your DHCP.

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