Can't connect to the internet

Acer / Bl51
February 5, 2010 at 13:54:00
Specs: Windows XP
My Acer laptop will connect to the network but the internet will not connect. It says that the http server is unavailable and that i need to contact my network provider, but they are at a loss too. Please someone try to help me.

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#1
February 5, 2010 at 14:43:40
How are you connected?
Wireless?
Via Router?
What does ipconfig /all show?

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#2
February 5, 2010 at 14:46:26
It's wirelessly connected. However when plugged directly in the modem it does the same thing.

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#3
February 5, 2010 at 15:19:24
What does ipconfig /all show?
Click Start / Run / CMD.
In this black window type:
ipconfig /all

Post the result


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Related Solutions

#4
February 5, 2010 at 15:29:46
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\buddy>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : buddys-tool-box
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-19-7E-B5-11-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::947d:40d4:438d:2c08%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Friday, February 05, 2010 5:18:52 PM
Lease Expires . . . . . . . . . . : Saturday, February 06, 2010 5:18:52 PM
Default Gateway . . . . . . . . . : 10.0.0.2
DHCP Server . . . . . . . . . . . : 10.0.0.2
DNS Servers . . . . . . . . . . . : 10.0.0.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-16-D4-E2-78-4E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:


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#5
February 5, 2010 at 15:30:37
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{8E7E320B-509B-468F-BB79-637BC4DFE
DE8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{8363ACC0-A328-4C7E-9ABC-7F210DBAF
A9E}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\buddy>


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#6
February 5, 2010 at 15:47:04
Ok, so in the same black window, try some sorts of ping:

1. ping 10.0.0.2
This should work without problems.

2. ping 74.125.39.105
This is one of googles ip addresses.

3. ping google.com

Post back, where you get no response.


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#7
February 5, 2010 at 15:50:33
I got responses from all of them.

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#8
February 5, 2010 at 15:59:10
If all of this pings gets anwers from the pinged IPs, you can access the internet.
So the problem has to be in your browser configuration.
Check, whether the browser is configured to use a proxy. It must not.


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#9
February 5, 2010 at 16:06:38
It's not set up to use a proxy.

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#10
February 5, 2010 at 19:23:53
Which Internet browser are you unsing and have you tried an alternative browser?
E.g.: When you're using Internet Explorer, try Firefox and see, whether it works.

Have you checked your computer for viruses and trojans?
Maybe your browser gets redirected to a server in the internet, that has already been shut down.


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#11
February 5, 2010 at 21:49:44
i would try firefox but before i had a chance to download it the internet went out and i can't download it. We use internet explorer. We're just going to send the laptop in to some professionals. We're lost.

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#12
February 6, 2010 at 01:51:28
Download Firefox with the computer, you're just using to post and save the downloaded file to a USB-Stick.
Then plug the USB-Stick to your laptop and install Firefox form the USB-Stick.

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#13
February 7, 2010 at 04:29:19
I had problems just like that. so i uninstalled it and restarted my computer and it let me go for 5 minutes and i installed Safri

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#14
February 9, 2010 at 12:47:20
how would you go about putting the program on a usb so that it will transfer. cause that's the first thing i tried but...i guess i did it wrong cause it didn't work.

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#15
February 9, 2010 at 13:35:50
Simply download firefox on another pc fromhttp://www.mozilla.org.
Then copy the downloaded file "Firefox Setup 3.6.exe" to the USB stick.
Then connect the USB stick to the other pc and run the "Firefox Setup 3.6.exe" file.

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#16
February 10, 2010 at 13:26:50
oooh gotcha. I'll try that and then post the result.

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#17
February 10, 2010 at 13:50:34
Ok firefox was safely installed. However, the connection still isn't working. Says that it can't find the webpage.

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#18
February 10, 2010 at 15:31:11
So my guess is, that there is a virus or trojan, that captures the internet traffic and tries to redirect it to another server in the internet, that may no longer exist.

Therefore I suggest to download a bootable Antivirus LIve CD, to scan your system.
The advantage ot this is,
1. Windows is not running during virus scan
2. possibly existing viruses are not running at that time
3. no need to install this antivirus software to your possibly infected Windows system

One of my favorites is:
Avira AntiVir Rescue System
http://www.avira.com/en/support/sup...

Download and burn the ISO image to CD.
Insert CD in the CDROM drive of the possibly infected PC and boot the system from this CD.

When Avira is started, first use the update button, to download the latest updates.
By default, Avira give only warnings on found viruses. You can change this setting in the configuration of Avira before starting to scan.

Good luck.


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