Can't acquire and IP address

Microsoft Windows xp professional w/serv...
June 2, 2010 at 16:53:43
Specs: Windows XP
Hi All:
I have a desktop that will not aquire and IP address when booted up into normal mode. But when I boot into Safe mode I have no problems getting an IP and getting out on the internet and local LAN

I have run Malwarebytes and if found one thing but still seems to be an issue also I have scanned for viruses and nothing showed up.

Anyone have any suggestions?

See More: Cant acquire and IP address

June 2, 2010 at 17:05:56
Post the results of an ipconfig /all when safe mode and normal mode for comparision.

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June 2, 2010 at 17:08:42
In safe mode I get a address from my comcast business router and in normal mode I get nothing but on everything


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June 2, 2010 at 17:17:56
Look you are behind a router right?
That means no security issues OK?
An ipconfig /all will tell me things you can't see [well I can always hope].
Post them as requested. Thanks.

While doing that also bring up task manager under both boots and compare running apps/processes. What is not running in safe mode but is running in normal is what you want to be looking at. In normal mode end task one at a time to figure out which is having the impact [start with firewall/norton/protection apps since they are most suspect]

after each end task, assuming dhcp client, do a ipconfig /renew to see if you get an ip

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Related Solutions

June 7, 2010 at 14:55:21
I have seen Bonjour (Apple networking service thingy) cause the "all" issue. If you have this service installed, try disabling it and see if the problem persists.

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June 7, 2010 at 15:46:17

There are a 1001 reasons why you might get "all" issue.

Ipconfig will give you lots of clues as to what might be the the problem.


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June 8, 2010 at 14:09:35
Yes, Stuart, there are plenty of reasons why this could happen. Checking some common ones seems pretty useful, wouldn't ya say?

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June 8, 2010 at 14:51:37
I wouldn't say that Apple Networking thingy is a common problem on an Windows XP computer.

Guessing will just lead you round in circles. Gathering evidence will help point to the problem. ipconfig is the first stage in any networking problem solving on Windows.

As the OP doesn't seem interested in posting the information requested we will never know.


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