Solved cant access theperfumepeople.net from PCs & phone

March 14, 2014 at 15:24:01
Specs: Windows 7
hi
im having a problem,im trying to access a site that worked fine,and for some reason has stopped working altogether. at one point i was accessing it,not directly but going to google,putting the company name in and then id get to visit the site,now i cant search the company or access direct,it just doesnt allow me in.i dont have an account with them ,so i cant be denied access for that reason

ive tried deleting browser history-no joy
then i tried turning off the router and taking the cables out-still no joy
i even checked restricted sites from the tools icon-and its not on the restricted list

others can access the site but i cant?

www.theperfumepeople.net

is the site that doesnt work for me.

any advice please?

thank you


See More: cant access theperfumepeople.net from PCs & phone

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✔ Best Answer
April 7, 2014 at 13:46:37
Good luck with the new website when it finally goes "live".

And pholks here are always ready to help...



#1
March 14, 2014 at 16:46:43
go to a command prompt and type

tracert www.theperfumepeople.net

and post the results for review.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#2
March 14, 2014 at 18:16:04
It won't work for me either. Either the website is having troubles or it has closed. Try later.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
March 15, 2014 at 03:17:26

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Related Solutions

#4
March 15, 2014 at 09:26:12
That's odd, it reports "page cannot be displayed" from both IE and Firefox (UK using Win 8). I also failed on Vista. So either it comes and goes or I have the same trouble as Rohima.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
March 15, 2014 at 10:24:47
From Germany, it works perfectly.
But, I tried it only in Firefox.

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#6
March 15, 2014 at 15:03:35
i think it may have something to do with my router perhaps.i cant access it it from my laptop or desktop and even my phone doesnt bring it up.ive heard it may have something to do with a router,i was advised to tunr off and disconnect all cables,which i did,and then when i started it up again,had the same problem. i have tried it in chrome,explorer and firefox and nothing happens.
i have asked others and they say it works for them.
This is my own website by the way,its just been designed and the designer wants me to take a look ,for any changes that need to be made,and i cant even let him know.
so much for a good start to business eh.

i sort of requested he sorts it out but he says its coming up on his and his friends have also accessed it,so passed it back to me.

message edited by Rohima


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#7
March 15, 2014 at 15:04:48
still not working for me :(

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#8
March 15, 2014 at 15:05:31
im a novice on computers,whats a command bar,is it just a search or address bar?

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#9
March 15, 2014 at 15:07:04
its not working on internet explorer,chrome or firefox. it may have something to do with my router,but i dont know where to start on router settings. all i ever do is turn it on and off

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#10
March 15, 2014 at 16:21:54
I've now tried this from IE and Firefox in three computers, Vista, Win7 and Win8.1 but still no joy. When I ping the website from a command prompt (a little trick that prompts a response 4 times) it is OK. So it won't work from browsers - I killed off all security including the Windows and Router firewall.

I don't really think your the issue is at your end. There is something awry with your server, the domain or the website itself. I think you might be in the UK midlands, is that right? It might just be a UK thing.

Something weird is going on because www.theperfumepeople.net doesn't seem to line up with the IP address (65.39.128.39), which appears to be non-UK.

I will ask a UK colleague to try it if he's around and notices my message.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
March 15, 2014 at 16:25:59
hi
that would be great
im from the east midlands

thanks very much


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#12
March 15, 2014 at 16:36:39
I've sent him a message. Note I've just added a bit in #10 to say that your IP address is 65.39.128.39 and that seems to be non-UK. Very odd - something mighty strange happening.

I would expect to put 65.39.128.39 in the address line and get to your website (or at least get rejected as before). Instead I get something utterly different.

Always pop back and let us know the outcome - thanks


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#13
March 15, 2014 at 17:07:49
This is a long shot (unlikely) but does your server happen to be talktalk or Tiscali?
The reason I'm asking is that if you are on dynamic addressing (likely), sometimes a server temporarily blocks the whole address range if there is a spammer in it. It could still be the case if you are not on TalkTalk or Tiscali.

EDIT:
If the above is the case I wouldn't be surprised if we both find it suddenly starts working again in a day or two.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#14
March 15, 2014 at 17:17:06
Just confirming that I can't access it either. I'm on a Mac Mini with Safari as the browser and the error message is: Safari can't find the server...

And my iPad can't connect to it either.

My isp is Sky - in-case that has an influence; although I don't think it does.


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#15
March 15, 2014 at 17:24:15
65.39.128.39

Comes up (via where is... type of searches) as a static corporate address in NY, Philadelphia, Toronto... to name three locations - amongst more I suspect.

Possibly the server on which the website is based is in N. America; but not sure why it shows to be in three locations at least (even allowing for backup server systems)?


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#16
March 15, 2014 at 17:46:07
That ip address- 65.39.128.39 - It can pinged from my ipad; takes around 137-139msecs to return...

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#17
March 15, 2014 at 17:46:55
Thanks trvlr - more evidence that it is some sort of routing issue. I've asked Phill22 to try it too as he is from GB.

Rohima
If it doesn't start working soon contact your server help line and see if it works for them. If it's bad for them too they might be able to sort it out for you.

Always pop back and let us know the outcome - thanks


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#18
March 16, 2014 at 04:18:05
It still works for me, but I get redirected to:
http://www.theperfumepeople.net/bag/

Can someone try to connect to http://www.theperfumepeople.net/bag/ in the web browser?

Also, this is, what I get, when testing the web address with NMAP, to check, whether port 80 is open, so, that the server is accessable via web browser:

 nmap -v -Pn -sT -p 80 www.theperfumepeople.net

Starting Nmap 5.35DC1 ( <a href="http://nmap.org" target="_blank" rel="nofollow">http://nmap.org</a> ) at 2014-03-16 12:14 CET
Initiating Parallel DNS resolution of 1 host. at 12:14
Completed Parallel DNS resolution of 1 host. at 12:14, 0.00s elapsed
Initiating Connect Scan at 12:14
Scanning www.theperfumepeople.net (65.39.128.39) [1 port]
Discovered open port 80/tcp on 65.39.128.39
Completed Connect Scan at 12:14, 0.12s elapsed (1 total ports)
Nmap scan report for www.theperfumepeople.net (65.39.128.39)
Host is up (0.12s latency).
rDNS record for 65.39.128.39: r103.websiteservername.com
PORT   STATE SERVICE
80/tcp open http

Read data files from: /opt/share/nmap
Nmap done: 1 IP address (1 host up) scanned in 0.27 seconds


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#19
March 16, 2014 at 04:44:21
If I enters/use the the ip address (65.39.128.39) in a browser, it goes to a default website:

http://65.39.128.39/cgi-sys/default...

If I load:

http://www.theperfumepeople.net/bag/

I get "The web page is not available"...


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#20
March 16, 2014 at 11:05:03
Mine does exactly the same as #19. Makes me think it is getting lost en-route for some UK users.

Rohima
See what your server makes of it as per #17. It would be interesting to see if they have the same issue or not.

Always pop back and let us know the outcome - thanks


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#21
March 16, 2014 at 11:19:16
What is odd is that the ip address (65.39.128.39) is stated as being a static/corporate address - as per my #15 & #19. Whose address it is and exactly where etc. remains a mystery...

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#22
March 16, 2014 at 11:34:14
Yeah, that's got me confused too, which is why I suspect some routing issue.

Always pop back and let us know the outcome - thanks


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#23
March 16, 2014 at 14:59:47
so thank you everyone for all your help im touched really i am,im still none the wiser unfortunately. who do i contact,the guy who is designing the site for me? he says he can access it.if it is the router how do i go about fixing it.

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#24
March 16, 2014 at 15:08:23
Who is the "owner" or provider of your web-site; who do you actually pay to access and use it; with whom is it registered - and if possible in which country?

Your web-designer may be able to help there; possibly he may be familiar with who actually "hosts" your web-site.


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#25
March 16, 2014 at 15:33:10
It can't be anything your end if it is stopping others reaching the website too - it makes no sense.

I now have doubts it is the website itself either because some people can reach it. My feeling is that internet connections to this website are gong wrong en-route from certain parts of the UK or their servers.

As I've said, contact your server (whoever provides your internet) and ask customer service if they can reach the website. It will tell us something - also if they can't reach it they are in a good postion to get the issue rectified. Let us know what happens and if necessary we can take it from there.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#26
March 16, 2014 at 16:11:43
It's almost certainly something beyond the individual users routers and settings etc.

Has to be something amiss somewhere "out there". Possibly a dns server "somewhere" is down, or acting up - at least for "calls" from the UK?


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#27
March 16, 2014 at 19:46:10
The .net site doesn't work for me either but the one in the U.K. Does. Try http://www.perfumepeople.co.uk/

message edited by THX 1138


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#28
March 16, 2014 at 20:51:59
Looks to me that they are out of business.

At post #2 the site worked for me. Now even nslookup comes with nothing.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#29
March 17, 2014 at 03:03:23
Can confirm the UK link in #27 does work (at least from the UK).

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#30
March 17, 2014 at 06:08:56
mmm the UK site above is

"perfumepeople.co.uk"

The original (International?) site as posted is/was

"theperfumepeople.net" (no "the" in the name)

Is the UK site the same company as the apparently now defunct .net one?


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#31
March 17, 2014 at 11:23:49
This one works for me to (from UK Kent):
http://www.perfumepeople.co.uk/

Rohima
Is the above your website, or is that something entirely different?

Also double check that www.theperfumepeople.net is exactly what your friends are putting in who can reach it.

EDIT:
I have now been advised by another UK user that they cannot reach the website you originally posted. Any chance it is not exactly as posted?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#32
March 17, 2014 at 13:43:25
Hi
This business "The perfume people net"started in 2013,and then i got a web designer to redesign for me this year.
Perfume people co uk have come up this year and used to be called something else before,perfume direct or fragrance direct.something along those lines. The perfume people net actually sells fragrance oils in High street fragrances.,whereas "perfume people co uk" sell high street fragrances.

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#33
March 17, 2014 at 13:51:30
answer 24-
my domain name is renewed yearly with patrick internet.
The web designer can access the site and a few others but since i gave him feedback from here,he has said he will start over again and this time the site should run fine.
costly but hopefully worth it!

The site is supposed to be up and running soon i have so much lovely fragrance oils,and a website i cant even access.ill have to wait another 4-5 weeks now.

Thank you very very much,for all your help,all your suggestions etc. i really am suprised at the huge amount of support you get on these forums,its nice to see there are still a lot of good people around.


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#34
March 17, 2014 at 13:53:06
Yes, fine, but can you comment on my #31 above please?

There seem to be only two possible answers to this issue, that the web address is not quoted correctly in your initial post or there are internet troubles which only your server could possibly sort out.

Always pop back and let us know the outcome - thanks


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#35
March 17, 2014 at 13:53:57
no. 30,
no the uk site sells high street fragrances, theperfumepeople.net sells fragrance oils in high street fragrances. perfumepeople.co.uk has just opened in jan 14,we opened last year,all we wanted was to have our site redesigned and ive ended up with a whole heap of problems.

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#36
March 17, 2014 at 13:56:37
Hi Derek
the perfume people co.uk are a company selling high street fragrances and ours sells high street style fragrance oils.
we are the perfume people .net

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#37
March 17, 2014 at 13:58:43
Hi Derek
my server has one solution. to start all over again,he cant see what the problem is.
only very few can access the site and most are having trouble.

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#38
March 17, 2014 at 14:00:14
website is exactly as posted,and all who tried to access got the same message.
the perfume people co uk are a totally different company to ours

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#39
March 17, 2014 at 14:07:39
Rohima:

Keep us posted on your progress... We'd all like to know when (and how) this is fully resolved.

And possibly some of us will visit the site and invest a few pennies in oil(s)...

And just to confirm - you're in the UK (or possibly that other place off the East coast... and next to/en-route to Ukraine)?


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#40
March 17, 2014 at 14:12:25
"all who tried to access got the same message"
I'm confused - what message? I thought you said earlier that others could reach it OK. Have you now found more that can't reach it?

Was your server unable to reach it?

I'm having trouble imagining how a website (even if faulty) can be that selective, so I'd love to know the outcome - whatever it is.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#41
March 17, 2014 at 14:16:49
the message said something along the lines "web page cannot be displayed" "or Oops! Google Chrome could not find www.theperfumepeople.net

Try reloading: www.­theperfumepeople­.­net"
my sdesigner seems to be able to access it but perhaps cause he is the one designing it.
i dont think ill find an out come to be honest,even he has decided to start all over again.


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#42
March 17, 2014 at 14:42:10
I got messages along the lines of: cannot open the website/page, or couldn't find the server etc. from Safari and Iron (a lighter - better(?) - variant of Chrome...); and also similar responses via my iPad...

The name theperfumepeople.net couldn't be reconciled with any actually ip address either. At least not by any such methods/sites etc. I used; and Wanderer observed the same after his initial success getting to it...?

In response to your #8:

im a novice on computers,whats a command bar,is it just a search or address bar

A command prompt is what used to be referred to as a DOS prompt i.e. c:\>

You booted up/logged into DOS and had a screen that displayed c:\> . From there you started to do whatever you wanted to do - typing in commands various...

The way one gets that nowadays (in windows 95 onwards) is to open a "DOS box" (olde terms die hard);

Bottom left corner of screen; click on Start, then Run and in the "box" that opens there - one types cmd and presses Enter. (cmd is short for command; and sometimes is entered as cmd.exe - which is a more complete instruction/command and does the same thing...)

A black mini-window will open up and show that "DOS prompt..."; which is where you would then type whatever command you want to use.

The address bar (where you enter/type in the web-site address to which you want to go) in a browser is sometimes referred to the url locator... (don't ask me why).

A little bit of "history"...

http://www.computerhope.com/issues/...

http://www.wikihow.com/Use-MS-DOS

message edited by trvlr


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#43
March 17, 2014 at 14:57:14
What I meant by "outcome" is let us know on here when it has been sorted out and whether revamping the website was the fix. Would love to click that original link and find it working properly.

Always pop back and let us know the outcome - thanks


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#44
March 17, 2014 at 15:11:43
yes i did understand and will surely come back with feedback
thanks a lot

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#45
March 17, 2014 at 16:54:53
Thanks Rohima. It would be much appreciated and these threads stay open for months.

message edited by Derek


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#46
April 7, 2014 at 12:57:33
Hello everyone ,my issue regarding not being able to access my perfume oils site
(www.theperfumepeople.net ) has been resolved and it will be complete in the next few days . I asked how the web designer solved the problem and he just said he started the whole website design again from scratch. it will be up soon hopefully with no hiccups.the website on there at the mo has nothing to do with what i sell ,he has just put that there while he constructs the site

i just want to say a huge thank you for the support and advice i have been given here,it was lovely to see so many willing to help!
thanks guys
take care!

Rohima


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#47
April 7, 2014 at 12:58:31
hi derek
i have posted a message on the outcome

thanks !


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#48
April 7, 2014 at 13:39:25
Thanks - good to hear. If you can somehow decide on a Best Answer it will mark this thread as solved.

Always pop back and let us know the outcome - thanks


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#49
April 7, 2014 at 13:46:37
✔ Best Answer
Good luck with the new website when it finally goes "live".

And pholks here are always ready to help...


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#50
March 19, 2015 at 14:10:35
Link now working fine for me.

Always pop back and let us know the outcome - thanks


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